Category : Business
After updating my phone last week I get an error saying the app is not compatible. Contacting VIB support a week ago has not helped. Their service is terrible! They have not made any effort to communicate with me to resolve this issue. This is a huge problem as I cannot use OPT.
Need to improve a lot. The app still have to much bug, not stable! Just used app to get OTP few days before. But now can't use and have to uninstall then reinstall after called the call center. Very,very inconvenience and uncomfortable The customer services also not to good. Should polite the customer and talking softer! Thanks!
Noob app, in-app photo taking self verification process is so useless that it won't check or warn you whether the image quality is good enough, wasting tons of time. Support service is even worse and slow to response. VIB staff are as incompetent as if it was their first day at work. Ambiguous instruction email, laggy server, online registration is a pain in the neck because of the always-ready-to-freeze-at-anytime servers.
Downtime always. The fast transfer service always have issues while other banks rarely have that kind of issue. If there is a negative rating system, I will happy to give this bank and its app -5 star instead 1.
This app doesn't have balance notification like other banks. This is a very helpful function when using app. Internet is everywhere now. so when receiving money or transferring, the app should notify to users.
Very bad. No export transaction list into excel file. No any box for typing promotion code when use VNpay QR. Customer service is terrible, no helpful.
Poor app and generally a poor bank. Not much customer focus, and certainly not a bank with 'international' standards that it purports to have.
One thing that's not good I could not transfer between accounts. I needed to transfer from my AUD account to my VND account and had to go to the bank to do it so both VIB accts but could not transfer from one to the other. Com tot !
All my saved bills for auto payment disappeared. I tried to save the bill list again but also fail and no more bill payment reminder. Really disappointed.
Open webbase VIB request OTP from app. Install apps, log in, apps said "already login somewhere else, pls log out and try again. Then back to webbase, webbase can not login because ur account was used. So how !!!!!
Stupid BA team, cannot type in chosin DoB when customer wants to create Installement. Must press the Arrow button until they reach their Year of birth.
Great functionality! Easy to use! Simple and friendly interface!
Terrible. I haven't been able to log in. It won't open. The bank won't answer their calls either.
Does this app work in india??
This app was okay until the SmartOTP comes up and it freezes all the time...Not very smart as its name
I tried several times to register in the end I gave up because I can't get past the taking photo of my ID stage of the registration.
Lately app doesn't respond whicn means a trip to ATM except VIB remove many of their machines forcing use of other banks who wont always accept VIB debit cards...time for a new bank
Best banking app in the industry. Small details like how other banks are shown save a lot of time in transactions.
When I'm capturing my ID, it doesn't have a button to take the photo???.. EXPLAIN THIS STUPIDITY...
Very bad, i try to download and it doesn't works, the app is not friendly used
Login unsussecfully, user is online. This is the result of the upgrade on 16th Dec
Easy to use. Friendly interface.
K cho copy input text
User friendly, convienient and secure
App trash, successful registerer but fail to login??
I don't see any things about reward points on app. How i can get it as announced
Can the app allow for on user to be connected on 2 different phones ??
Very complicated and annoying interface. Can not hit the transfer button
Updated: Thanks for quick response from support team. I will rate it 5 stars this time. "MyVIB is not compatible with the current device". My phone is Sky VEGA A910 with Android 7.1.2 installed. I know my phone and the OS were old, but the incompatibility is not acceptable. Please work on the issue asap. I will keep this rating until I can access my account via the app.