myVideoIdent
With myVideoIdent, you can identify your identity from the comfort of your own home. All you need to know is this app and your ID card. You will be guided step-by-step through the identification process. If necessary, you will be connected to one of our Ident experts via video chat. Video identification is provided and carried out by our external service provider IDnow GmbH.
The process takes only 5 to 10 minutes and is completely free for you. Save yourself the time to go to a bank or post office and the long wait on site. The Video Legitimation process is a secure, officially accepted standard for proving one's identity.
For more information about the VideoIdent process, visit the website of our external service provider IDnow GmbH: https://www.idnow.de.
The process takes only 5 to 10 minutes and is completely free for you. Save yourself the time to go to a bank or post office and the long wait on site. The Video Legitimation process is a secure, officially accepted standard for proving one's identity.
For more information about the VideoIdent process, visit the website of our external service provider IDnow GmbH: https://www.idnow.de.
Category : Finance
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Reviews (4)
Mig.
Apr 28, 2022
I had a very smooth experience with this app. I got connected instantly (late afternoon) and was treated very friendly.
Sar. A.
Apr 14, 2022
It took multiple tries over many days to use this app. It froze many many times. I went through the whole process 3 times after 20 attempts to finally get approved.
Dan. P.
Sep 17, 2020
It took a whole day and a half to finally get identified. You wait and wait with no counter, no clue if the app actually works or not... It just says wait for connection. I did it about 10 times with wait times between 15 and 20 minutes and nothing happened. Finally at about 22 00 in the evening I tried again and got connected. The identification process is OK, the guy was nice and polite and everything went smoothly...
For me it took less than one minute to get connected on a Saturday noon. Verification process was complete within 5 minutes with a friendly employee on the other end. Looking at other reviews I can confirm a basic queue counter (just approximate numbers, no ETA needed) would be nice in case it's busier and takes a longer time to get connected. Otherwise it seems that you have to keep a constant eye on the loading indicator. I usually have my phone set to English despite being a German native speaker. To avoid any confusion I wanted to run the process in German. I know that's a rather weird edge case but to do so I had to switch my OS language and reboot, there's no option to select a language within the app.