National Consumer Helpline (NCH)
An aggrieved consumer can register grievance by either calling the toll free number 1800-11-4000 or 14404 to talk to an agent to register or register online on the portal or through the Mobile App in which case the consumer gets an userid and password to lodge grievance.
On the portal or through Mobile App,
Step 1. For onetime registration, consumer is required to click on the signup giving details required and verifies through his/her email. The User id and password are created.
Step2. Using this user id and password, consumer enters into the portal and fills in required details of grievance attaching necessary documents (if available).
This Mobile App has the following additional features:-
(a) consumer awareness material under the link Consumer Knowledge Base.
(b) Addresses of various Consumer Fora are also available under the link Consumer Forum Contact Details.
(c) Various useful sites are linked under Important Links.
Any grievance received entered in the portal and a unique docket number is generated and given. Grievances received are sent to the concerned company / agency / regulator / ombudsman, as the case maybe, for speedy redress. Action taken is updated on real time basis by the concerned agency. As a follow up action, these agencies are reminded at stipulated interval.
The status of the complaint can be tracked through the Mobile App under the link “Track your complaint”. Status of complaints are also communicated via automated emails.
Disclaimer:
• Contents of links to sites outside this web portal, are not the responsibility of the Department.
• All rights are reserved.
• No part of this web portal, can be reproduced / copied without the prior approval of the Department of Consumer Affairs.
Category : Communication
Reviews (24)
Bugs on app, when attempt to register complaint by clicking on plus sign immediately gets exited from the app. Poor development. Please fix this problem.
App not responding. I couldn't able to register grievances. I have tried reinstalling and other similar solutions.
Application is crashed while clicking on the plus icon button. So i cant be able to write my complaint.
Loved it! All the haters be out of this, this worked me for superfast speed, thank you team this is great portal.
Logged multiple issues, and quick resolution for all categories till now. Really helpful for any consumer
This app is not working, when I click on + it's auto close the app, showing its crashed
I can't be able to issue complaint every time the app has been crashed.
This app is not useful at all. I raised a request. It showed the status as "Not processed" for 3 days. No one contacted me regarding my request and no one helped through this app. I could not even upload supporting documents through this app.
Please update the app.. Once i click the + sign to register my complaint, it crashed.
Not able to raise new complaint also not able to upload proofs for complaint reference, automatically closed the application while raising new complaint, please fix it.
Application has ceased when make a report it is everytime when i make a report. This is bad bug.
Not able to make a grievance when i click over plus icon application Throws out of application
App is not working at all Whenever I try to write a complaint , app just stop working 😡😡😡
Useless app. It's only for data collection on play store . Even the customer care number provided by this app is totally useless.
Consumer justice on click of button , justice at home , justice without expense , quick justice , very very nice and good experience
App crashed, if we clicked + or going to apply new grievance app closes
After updating the app. It closes as soon as I try to lodge a complaint
So far I have logged in 2 issues. Got resolution for both. Really a great help for consumers!!!
Pathetic. No progress in complaint filed. Not a single number out of the three made available on the app is working.
One of the worst application I used till date, I am unable check the status of my complain once I submitted it, its always showing failed to get response, try again later. And when I going to contact the district forum no. Which was provided in the app and got to know that it's a invalid no. Let me know one thing that, why you people providing such type of app before verifying its smooth running. And google also has to check these apps thorrowly before providing it on play store.
They do have a long way to go when it comes to the user-friendliness of the app and they do take a week or two to respond, but from my experience I can say that they are doing a good job, they are resolving people's problems. Before this app, we had no convinient way of fighting against any company or business organisation. They have helped me twice with different complaints, they did take a lot of time to respond and the app is frustrating at times but at the end they did resolve my issues.
The app crashes on clicking of add grievance
Third class app, can not sign up , when trying to sign up only processing with rounding is showing,
App sure needs updating as it has many bugs but they help me to close my complain with make my trip wher no email id or contact number is provided by make my trip to resolve the same. 5 Star for that.