Naumen Service Desk & ITSM 365

Work from anywhere with the most popular Service (Help) Desk from Naumen. Process applications, solve problems, participate in approvals, receive notifications from your mobile phone, and our application will adapt to your tasks and processes.

For customer service and field engineers
✔️ Register and execute applications from the smartphone screen
✔️ Change the status, responsible and other parameters
✔️ Add files, comments and photos from the camera phone
✔️ Build a route to the address of the client and service objects using geolocation
✔️ Monitor and inventory equipment with barcode scanner
✔️ Fix labor costs
✔️ Receive push notifications for all important events.
✔️ Use full-text search for applications and useful materials

For executives
✔️ Control the loading of your teams
✔️ Initiate new tasks
✔️ Participate in approvals, comment on your decisions.
✔️ Subscribe to requests from key customers to keep everything under control.

For service users
✔️ Create and monitor applications.
✔️ Refine information through comments
✔️ Use the knowledge base
✔️ Leave feedback

Adaptability of processes
Adaptation for specific business objectives. Enabling new and changing current processes

Easy setup
Adding objects, setting up the interface and other parameters without programming

Access to information without the Internet
View previously open cards. Offline adding comments, launching some event actions even offline

Multi account
Fast switching from application to accounts of other external IT systems

_________________________
What's new (version 6.0)

For users