Nemours CareConnect – See a Pediatrician 24/7

Functional but not nearly as good of video image and sound connection as a simple Zoom, Google Plus, or WhatsApp. Better than nothing. We were required to use this by our healthcare provider, and it really compromise the ability to communicate during a very important visit.

Having a doctor see my sick child via this app from the comfort of our home, without the risk of spreading illness in a clinic, was extremely convenient and helpful! We got the advice we needed quickly from a friendly physician, along with a note to excuse the absence from school. I highly recommend this app for situations that are appropriate for a video chat type of visit!

Audio and visual are crystal clear and the app is user friendly..We signed in early and stayed in the virtual waiting room until the doctor came on. There were helpful tips and information shown while I waited. I Love it!

When in call the sound plays on earpiece not on speaker. The menu option for speaker have no effect and its very difficult to hear such a low voice while having video conference. Please fix this.

Very good first experience. Dr. Chalom was very helpful and knowledgeable. I recommend this app to any parent. My main concern with doctor's office visits is the potential for other germs n viruses from other patients. This eliminates all that. Thank you Nemours CareConnect. Great app.

My toddler fell outside and cut open his eyebrow. I did not want to go to the urgent care or ER and expose us to c- virus, so I tried the care connect app for urgent care. We were 11th in line waiting. After over an hour and a half of waiting we were still 3rd in line so I left the app running and pulled up my camera to get a new photo of the injury. I switched back over to the app, to see the doctor had declined seeing us. It would've been nice if the app had some type of way to alert you.

As expected, no problems. Very convenient to see the Dr without having to go into the office. I don't see how to schedule appointments, though; that would be an excellent feature to add.

Worst Experience Ever! Only once the app has worked for us, rest multiple times it just fails. It says "connecting doctors video" but than fails and says your appointment is canceled. One day we were on hold for 4.5 hours, first it failed call the customer service they reset the appointment, than we waited and the doctor transferred to another doctor and post that failed again. Our friends us CHOP and have never faced such issues.Not sure if its the app or Nemours practices. Will not recommend

This app is very great to have especially if u have babies/toddlers. I just used this today for my son for his sick visit and everything went great the app worked great. I definitely would recommend this to my friends and family. And it was so easy to use.

Very frusterating. Stayed on the phone for hour just to have the Dr hang up on me due to no connection and i would have full barns on WIFI sitting right next to the box. For days i have been trying to get this to work. And everytime i call the office they just direct me back to this app. On the me help u and it never works. Cant even get my kid seen. Very pissed off mom

This was my first time using the app & I love it. I'm glad Nemours has a way to keep in contact with the patients as an added step to determine if the child should risk leaving the home to go to the office or can things be done at home to keep the child comfortable. This by far beats any after hours office call I've ever used.

I used this app for my toddler and I wish this would be available ALL THE TIME. It was so convenient. Didn't have to drive 35-40 mins then sit wait then wait again. OMG. LOVE THIS. IT WOULD BE GREAT TO CONTINUE THIS APPLICATION. U can send pics, video or whatever you need to show the Doctor. Then video chat with a real live doctor with ur child. Love it..... Thanks AI Best Ever!!!!!!!!!! I'm a medical Assist. Love This!

Waited over a month for my son's blood work results ( both in Nemours or through video was 2 days apart so naturally who wants to lug out all your kid's into a doctors office... I picked the video option) they send explained emails and texts that I ensured to have set up the night before, made sure to sign in at least 30 mins early and it went perfectly awesome.

Expensive. I was charged 350 towards My deductible and told it is treated as if I saw a doctor in the office. How can that be the same as a 5 minute phone video? I found on the app it says $0 to $59 and pay at time of visit so charging me $350 later on seems deceiving. Considering leaving the entire nemour system of their billing and coding are going to be like thud. Definitely never using this app again!

Great app. Communication is clear and video is clear. No lag. Very convenient service because you receive treatment in the comfort of your home especially during covid19 time.

The app works great! It's so much easier to do this over the phone rather then having to get all the kids bundled up and out the door to see the doctor for 10 minutes... Love it, and will use again!

Would give zero stars if I could. It says online that they treat ear infections, so I booked an appointment. She has an ear pain and a fever. They said she doesnt have an ear infection and even if she did they wouldn't treat her. That means I just wasted $60. Don't waste your time. Go to a real doctor. I know my doctor would've treated her infection because she's my 4th child and I've been through this many times. I'm so upset! This is what I get for trying to take shortcuts!

We've used this app twice now and couldn't be happier. Easy set up, user friendly and the doctor we had each time is professional and kind. We even used it at 1230am when we were worried about a symptom....brilliant.

It isn't very consistent. Constantly goes in and out. Very irritating when you are trying to talk and listen to your child's doctor and its all messed up.

After waiting almost 45 minutes, the app kicked me out of the waiting, and I had to request a new visit because the Doctor I chose was unavailable. I waited almost two hours, when there were only 2 patients ahead of me. I ended up cancelling the visit because I got tired of waiting online. Not worth it!

A relief to have on the spot care. The app is easy and the audio-video is excellent.

Couldn't start with how many times this apps has saved me endless counts of trips to the emergency room for one of my kids. They love to take turns on who is going to push life's limits just for the fun of it.

Amazing. Quite handy. My child had a bad cough that worried me @ 2a.m. Seen the Dr was prescribed meds.uch easier than either stressing all night till the office opens. Or even more dreadfully, dragging her to the E.R. It was fast and easy. Def. would recommend for parents!

Really nice app gives you all your info you can see everything about you or the child that goes there the video chats are nice easy to use and navigate. Really love app for the medical stuff for my kids.

App is user friendly. Felt it was technologically on par with today's technology. The doctor did have trouble hearing me, might have to use headphones in the future.

Lagging. Voice going in and out. Not able to hear what the other person saying. Screen freezing.

I love this line of communication! With us having to do distant socializing due to the Covid 19, this was a wonderful alternative to driving an hour to the office. Thank you very much.

It was easy to connect and speak/see the doctor. Very convenient during this time so children do not get exposed to other illnesses.

I had a great experience, the video call was quick, clear and extremely helpful!

Love this App. Is perfect when you don't have time to go to a Doctor's office you just connect with them through the app and complete your appointment.