Category : Finance
I've always enjoyed the app, but lately I've been having too many error messages, Errors in transactions, long delay for pix transfers, that make me a little unsatisfied. It's not as stable as I'd like it to be. (Update) After the review above, the experience was even worse, I'm having problems and can't transfer money for two days now.
Just got my card. So these following days, I'll evaluate it more precisely. Up to this moment, everything is just fine. UPDATE: After some months using it, I think I can talk about it with more authority in the matter. NEON has been an awesome Digital Bank. Free transfers, free withdrawals, no fees, and practical to use. I'm really happy with it.
I have ran into a problem, the app needs me to send photos of my document, and yet whenever I try to it bugs out and tells me my session expired. Please fix that for me!! *Edited: The problem has been solved, thank you.
This app is amazing! It's easy to use and if you forget your password, you can exchange it for the application itself. And I can also mention the ease of buying something by the virtual credit card that discounts directly from the money that is available in the account! Super recommend!
App very difficult to open; circles forever! Gods give I'd have to face an urgent matter!! Just gets worse! Avoid!
Almost a year having created an account and being reproved. Now, it still keeps my negative data and doesn't allow me to make a new one ._. That couldn't have a worse service, and that's why other digital banks are a greater option and more reliable than this. Uninstalling forever.
Si far my experience has been nothing but incredible. The customer care service with this digital bank is excellent. One of the best. I highly recommend them.
I'm moving out Neon. It was really great back in the days, I can't understand what happened to them. Lot's of errors, can't do pix transfer. It's been a good time, see ya.
It's really helpful and the client service is quick and absolutely incredible. Easy use.
Great App and banking experience! Easy to use and the blog posts are indeed useful and easy to understand. I highly recommend. 👍
Been using the app for almost 2 years, and it's just wonderful! Can do everything without any kind of problem! =)
I've been using it for less than a month and so far everything is fine!!! Not to mention all the benefits I have without paying for any fees.
Just download the app it is in different languages that cant understand and do know how to change very good impression for first time user...
Very good so far. Just got my physical card and the app seems very easy to handle.
Its a good bank but sometimes it takes too long to transfer pix or receive em' y'all should fix this asap, but I still using it
Don't work selfie verification in android 12
I have been using this bank for more than a year now and it's amazing! Convidei a meu pai, minha namorada, minha irmã, tudo mundo pra o Neon. Fiquei muito feliz com a Ouvidora 24/7. Eles atendem sempre a qualquer horário. I remember having an issue with a pix transfer and the problem was solved really quick and it was the other bank's fault. Thanks to the team Neon, I hope you guys achieve more and more customers every day.
they take too long just to analyze data and make the card. Tell me, what is the difficulty? Why takes so long?
Great, very versatile and easy and simple bench I recommend to everyone.
Even after the little issue they faced, i kept using the app and i love it. 5 stars!
Perfect digital bank. This was my first bank account and I have loved it.
Great experience... Great delivery time. Great all haha
It's been perfect to me. One of the best online banking services out there. Nothing to complain.
The best interface I've seen on a financial app... By far
O aplicativo Neon: Ops! Input string was not in a correct format!
Fast and easy to use! Just great!
Your app does not have English version. Please state it there
Can't Change the language to English
Worst customer support experience I've ever had. Their 0800 is a recorded message saying it doesn't work, their chat is messy, their AI is useless and you won't ever get answered by a person. If you need records of what was said just take pictures because there's always an error saying the past conversations were lost. Other than that, they also fail on their services as the PIX takes forever and there's not even a button to check on your Cashback. Terrible choice.