Net Nanny Parental Control App

Good when it works which isn't often. Keeps crashing. Do not recommend. There are better apps. Child's phone keeps sending messages that the app is not working correctly and wants to put it in a deep sleep. Constantly tells me devices are out of contact when we have great wi fi. Tried uninstalling and reinstalling and synchronizing. Doesn't work.

The concept is good. The execution lacks energy. It was glitchy with iPhone and the billing is redundant and impossible to rectify. If you're careful with your subscription and only use Android, you may have a better experience. A smooth operating version of this concept is needed in this era of parenting. I hope someone will figure it out.

Bad experience. Ever since I subscribed to Zift, has never worked properly. I will unsubscribe if it continues this way. My son is able to use his device no matter what I do. When I pause his device, sometimes it locks the phone, sometimes it does not. Also, on my phone, when I pause his device, it automatically changes to resume standard. And there is an Exclamation mark showing in his profile Pic. Don't know what that is. I've tried resetting devices and uninstalling/reinstalling. Nil help.

The app just doesn't work! Set it up and added a laptop and a mobile, and it doesn't block anything, no websites on the laptop, no apps on the phone, absolutely rubbish experience. Spent hours trying to figure why it doesn't block anything after all the devices are synced. No clue. After activating the disable internet feature, nothing happens. I just want a refund!

My son was able to delete the app off his phone so that he could continue using it after his screen time was up. Seems kind of pointless. **** EDIT **** We did have the Removal Protection turned on, but you are still able to delete the app. I would imagine a little kid wouldn't be able to figure out how, but an 11-year-old was able to. Another thing I didn't like was that once we reinstalled the app there was no way to put my son's account back on it. We had to redo the settings all over again, not a huge deal, but annoying. Then it had an error message until we changed the name to something different. Probably because it thought we already used that name, which we did, but couldn't log back in to it or anything.

Works for what we need! I am able to disable device and internet useage when necessary. I have yet to manage a mobile device with it. After spending sometime around the settings and asking support questions, I am more am pleased with the product, thus far. Sometimes it may show a blank screen when switching users, or between a feature, then eventually what you click on appears.

I really wanted to like this app. In the beginning it worked well. Over the last month or so the app crashes and then it does not protect the devices. It is a constant game of uninstall and reinstall. I bought the plan that would be able to protect ALL our devices. Unfortunately, I have only been able to install it on one device because it keeps causing so many problems, the app crashing to not allowing the device to work properly. Currently in search of a new parental control app.

Purchased this app to help control the content my kids come in contact. I have had it for about a month. The app kept closing, app error, and it slowed the phone down. My kids were able to do what they want while the app was on their phone. If I had a block on an app they could still access it. I removed the app and reinstalled it but it still did not function properly. I hope I can get a refund.

I purchased the subscription and have been using the app to manage one of my kids devices and it's not working right. The limits I place do not take effect and it will lock the internet and pause the device during usage time. Not sure what else to do about this or how to fix the problem. I've tried rebooting, uninstalling and reinstalling.. Any help would be useful.

What a nightmare. They were supposed to be hands off, but I ended up in a weird loop. NN was installed on my daughter's phone & ipad, and blocking (thank God), but no longer reporting to me, keeping track of usage, or her location. Long story short, I let NN know I was unhappy, so they're in the process of refunding, but have turned off my access. NN is still installed on two of her devices, and I can't get them off...total nightmare experience!

It has so many glitches and gives more work than before. For example on the laptop you have to shut down the laptop every time. We usually just put it to sleep so it is easier to open but that counts as screen time. On the phone if your phone is off but something is still connected to the internet it still counts as time.

Misleading review score. Looking at the last 12 months you'll see only 1 or 2 stars ratings. Indeed this app is useless. You get 3 days trial which is nothing to understand the capabilities of the app, I then bought it for 55USD for a year (no wonder why they don't have shorter periods, they want to take whatever they can before you cancel the subscription), I then discovered that the app lack basic capabilities, like what apps will be functional during the OFF time. The overall controls are very limited. The customer support is not to helpful, and they did not give a refund. There are much better apps there like screen time, for example.

Poor at best. The child app was constantly disconnecting from my chold's phone. I had to take the phone, log into the app, and refresh server connection each time. So from the time it disconnected to reconnected I got no logging information for the phone. This happens almost daily. One day out of 7 months have I actually had alerts sent to my phone.

Web search and content filter working on the PC and showing up on my parent app. Mobile devices not working correctly. First device won't allow the certificate so it won't register anything. Second device accepted the certificate but still won't register any searches or block content. For almost $100 a year, this is pretty poor.

Misleading download. When you find the app in the play store it has a free download button. No where in the app description does it state that there is only a 3 day free trial before you have to pay to subscribe. Once downloading it still took me some digging to find out how much the subscription would actually cost! Have deleted it already so I've no idea of the quality of the app

I just had an update 2 days ago now the only thing working is location tracking and when I see when they are on their phone, but those only work sometimes. He has been on youtube and that's not showing anything. His app usage I cannot see. It does not update. It was working before and now the money I paid for it isnt worth it. Please fix this! Update: 4/11 eventually it started working. Now with a recent update on their phone I cant see anything. App usage and last used doesn't show anything.

Always issues with location, loses the connection on child's devices, that i have to turn it on everyday on child's mobile to keep track, doesn't update the search quickly and misses a lot of information, doesn't update youtube video history for months. Have to switch to another parental control app.

Needs better reporting. It doesn't show what apps have been used. Or recently installed. Just what apps are installed. When you look at an app it should take you to that app in the Play Store. Needs to show what websites they're on, not just what has been blocked. Notifications need to be broken up. So you can get notified when an app is installed but not get spammed when a site is blocked. For a paid app it's really light on features. Cannot recommend in its current state.

Stopped working two weeks ago. I have even deleted the apps and reinstalled, and the parental app is still showing no internet connection. I have excellent Wi-Fi and all of my other apps work just fine. Really hope they can get this Net Nanny working correctly. I rely on this to keep my son safe on the internet!

This is a decent app. customer service has been great. Ashley had contacted me numerous times but my child's phone continues to flash between standard and no internet even when she has 8 hours left. no fix in 2 months. her phone is not usable and it drains her battery flashing between those settings. so disappointing because when it works it's an awesome app. i loved this app. really wanted it to work for us. if the app doesn't stay working all the time then it's no good. uninstalled.

Doesn't work. The only part that works on android is the ability to limit search terms when a browser like chrome is used. Otherwise it is useless. Even after the time limit is up, youtube still works. Its basically almost worthless. Youtube is almost in monitor able unless I am there in person constantly.

Well, we went over to Zift from Screen Time. There are definitely pros and cons. Things missing that Screen time offered, but things Zift offers that screen time doesn't. Being our kids are older now, I am comfortable with losing some of the options from screen time. Unfortunately there is an error on Zifts end and we have called the service dept about it and they just said we weren't using it right. How I know it isn't an error on our end is because we have three children and when the "schedule" will work with a couple and not with the third, that is not user error. So we are basically having to watch the app often, because it will not pause the phone when it needs to. Then sometimes the allowed time changes on its own. Just way too many issues and terribly disappointing to be told by their HELP dept that it is user error.

Don't waste your time. I used the premium version. Worked great for a week. Customer service is a joke, never fully answering your questions and then disappearing. Child couldn't connect to Wi-Fi, couldn't enable hotspot, location services didn't work. Parental app wouldn't allow me control of anything. Then both phones were just shut out of the account. I could go on.

Don't buy! This should get 0 stars. Purchased for my husbands addiction and he was able to delete the child app twice. The app does not update well and keeps throwing errors. After the first delete I spoke with customer service for days. The error was momentarily fixed, but began again soon after a week. I did put the app on my childrens phones, but again the app doesn't update well nor sync well without manual sync. Don't waste your time or money.

HORRIBLE. This app does not work. I've installed and uninstalled it on the kid phone and it still doesn't complete the update. I've messaged the email for help and they were not helpful at all. waste of money on something that doesn't work. they need to give money back to people using it briefly since this app seems to not work for most people. save your time and frustration for a different app.

So far so good. There were issues with installing. It did not work to go to the install.netnanny site from my child's phone. When I went to the site, there was no download link on the page - had to download through Google play. Had some error messages and net nanny stop working while setting up shortly after install but seems to be doing ok now. Overall, it needs some work but I really like the ability to turn off internet, monitor activity and block inappropriate sites!

terrible setup. Free version blocks settings, and there doesn't seem to be any way to pause it temporarily. To make settings change I had to uninstall it... not easy either. Free version is so locked up, there's no way to guess what premium might look like.

This is the WORST app ever. MAYBE, if I didn't have to delete the app and re-download it practically every day because it constantly unsyncs the devices, I might think it's a decent app. At least 4 times a week I have to delete the apps off their phones, re-add them, re-add the profiles, and re-add the parental control app to my phone. I'm better off just monitoring on my own and saving the money. I can't get a response from customer service to safe my life. Save your money, do NOT buy this app!

I downloaded it and it it kept switching back to paused internet. I kept trying to put it as standard operation but it just kept changing it paused. was really excited about this app but very disappointed it was doing that over and over. annoying so I deleted it. Will try and find something different.

Technical issues seem constant. Technical support fixed a few but not all. Parent and child apps routinely crash. One one child device, it crashes everytime a child device is out of minutes and so there is no limit imposed. Parent app will not always give me visibility on how many minutes used, apps downloaded, etc. Android devices. Disappointed.