Neveo – Family Photo Album
More than 100,000 families have already created their photo albums. Why don’t you?
❖ How it works ❖
- Download our app and create your account
- Add your photos to the album: You can add pictures until the last day of each month
- Add captions to your photos: not mandatory, but it adds a nice touch to your album ;-)
- Ask your family to participate: brothers, sisters... Invite anyone who could add great pictures
- Pick a plan that suits you best and submit your photo album
On the last day of every month, we collect all the albums and automatically format, print and ship your albums.
From now on, all you need to do is add your photos and captions and remind your family members to do the same. You’re all set!
❖ Why create a family photo album ❖
At Neveo, we believe that photos build family ties. There’s proof: everyone loves looking at their photo albums to remember all the good times.
But we also know that life gets busy and we often don't take the time to print photos (of our children, our trips...) and send them to our parents.
The Neveo family album is the best way to share your favorite moments with your family. Seeing your amazing memories printed out in a real photo album is magical.
❖ Why choose Neveo ❖
1) Because we’re a nice bunch ;-)
2) Because our app is super easy to use
3) Because we’re meticulous about the quality of your album
4) Because with us you can cancel anytime for free
5) Because we regularly remind you to add your photos to make sure you’re loved ones don’t miss out
❖ Who we are ❖
We come from very different backgrounds, but we all noticed the same thing: we let ourselves get caught up in our jobs and daily routines without taking the time to share important moments in our lives with our loved ones. The idea of creating a simple way to send photos to our parents and grandparents is what brought us together. So we designed and developed Neveo as a way to easily recreate the photo albums that we all know from our childhood.
We’re passionate about our cause and hope that it will help more families reconnect with each other through their photos.
Your satisfaction is extremely important to us, which is why you can always reach us at [email protected]. We make sure to get back to you within 24 hours. You can also get in touch through our chat.
Follow us on Facebook and Instagram to see beautiful stories from other Neveo families
Talk soon
The Neveo team: Simon, Vincent and Jerome
Category : Communication
Reviews (28)
I absolutely loved this app, for years, literally years but the last 4 months I've been unable to add photos to my gran's journal. This month I'd decided enough was enough and cancelled my subscription. It's such a shame as it was a fabulous idea and a real niche product. My gran will miss her journals too as she always looked forward to them. To give them credit, neveo have refunded the last 4 months of my payments which is great. Honestly though, I'd rather they just sorted it !!
Amazing idea, and the practical side of things works very well! My grandma has received every album, they're nice quality and it always arrives on time. But the website and app are terrible! They're slow, they sometimes don't save the changes you make, change order of photos (so have to rearrange them manually), rotate some photos for no reason etc... Please work on it. Could be a fantastic app/website! :)
Its really too bad, but I had to cancel. Really Nice idea, but no option for picking a certain schedule, like every month is too much and way too expensive. It should let you pickout a plan that allows a few times a year or pick and choose the frequency, but every month is really too much. what if you have no new pictures one month? you pay for nothing? Great concept but not practical.
It's a fantastic idea and I look forward to using it in the future. My problem is that the app itself isn't too great. Buttons often don't work, the swap function, if you want to move your pictures is quite odd and you can't even crop the pictures or choose which folder to search. You just get all your pictures and have to search through the bulk. If they can fix that, I'd be more than happy!
So the ad lies there is a commitment as soon as you give them your card they charge you monthly EVEN if you dont pick ANY photos for an album. The product itself is great but I suggest going through a different place to do it. I tried to cancel it all they did was suggest asking for a refund EVERY MONTH I dont print out an album. There is no way to cancel the subscription even though it says cancel anytime.... Very irritating!!!
Great ideal but extremely glitchy app. I tried to talk to customer service and they were very unhelpful. I got the feeling there was a language barrier. Edit: I upgraded from a two to a four because there have been some improvements with updates to the app.
We love this service, our grandparents are so excited to receive their book every month. The app is a little clunky though. The best change they could make would be to add Neveo to the 'share to' menu so I can take a photo, click share and add it. An issue I have at the moment is that as soon as Google uploads a photo to the cloud and removes it from my phone Neveo can't see it. So every so often I have to go through my photos, re-download the ones I want to add and then find them via the app.
First of all you're charging me for this and I've never once used it. Second of all I never remember signing up. Third, when I go into the app it makes me rate and won't go past that screen. if it's not fixed and I don't get my photo albums that I've paid for, I'm going to dispute the charges. Is completely useless if you can't even open the app to get your pictures in book
I love this! My grandma lives in Canada and doesn't use the internet or have a smartphone, so I wasn't able to easily share pictures with her. This makes it do easy! And she raves about it. It's better than just sending pictures because the captions make the pics more interesting. I've been using this for the past year and can't say enough good things! Just remember to add your pics by the end if the month! Only thing I wish is that I could easily make an exact copy to send to myself.
unable to cancel subscription I've been trying to cancel my subscription for MONTHS now with no success. I've never actually ordered anything and tried to cancel my subscription about a week after I installed it. I've tried calling customer service to no avail. I'm beyond aggravated. I'd give zero stars if it were an option!
Very good idea of app which allows people without computers can see beautiful family moments. Just some bugs like the cropping of some pictures shows black margins on the edges. Also my profile picture refuses to be changed. Keep up with the good work!
Great idea but a few app features are quite clunky. App can't access Google photo images past a day which is a little unhelpful. Other features take a little while to respond. Just needs a bit of tweeking and then i think it will be perfect.
It was ok and I loved it to begin with, but there is no Physical way to cancel the subscription (I've been trying since Feb) and I keep being charged 9.99 a month with no way to achieve a refund for the months I have been charged for, this has completely made me aggrovated with this app and lack of help from their non-existent customer services team.
Love the app. Doesn't seem to work so well on my new Oppo phone though. I have a subscription but I still get notifications to by a subscription or photos won't be sent - I still get charged though. Also with oppo the photos get rolled over to the next month. I find I need to go onto the website with my laptop to manage it
Originally I loved loved loved this book. Great grandma can keep up with us no matter where we are without having to learn new technology. She loved it and absolutely cherished it EVERY SINGLE MONTH. She has passed on to the other side. I tried to cancel and there is no number to call only a ticket center. I put in a ticket. The customer services removed ME from the magazine and now I can no longer access my archives. Still not canceled they assigned new owner and continue to charge me!
Love how simple it is, but it would be nice if there were options (even if for extra fees) to adjust layout, or select cover images. My family members *love* receiving this update each month, and I love that I never have to remember to send it!
the most awful experience ever I tried it for the month tried to cancel I keep canceling they keep charging me every single month I cancelled in November and I get charged every month there's no number to contact them at I email them constantly this app is completely ridiculous do not do it because they'll steal from you. I have emailed them over and over and over again save your hard-earned money and make Grandma your paper photo book yourself seriously
Family simply love receiving their book. The subscription cost is very reasonable as well. It is so easy to upload photos directly from your phone, add a comment and they do the rest. I really enjoy how they allow you to invite other family members so they can add photos too into the album.
Highly dissapointed with the very first order with it. I never got my order for which I have already paid and sent n numbers of email but they never resolve this. I provided my complete address many times but they never sent me the pictures. instead of resolving my issue they continued to asking money for next month. I could have uninstalled it earlier but still hoping if they will send my order for which I already have paid. ZERO STAR FOR NEVEO
I made one for my grandparents. It came out really nice! Don't hold back on story telling, and place your pictures in order of appearance, then tell the story that way. That would be my only advice to utilize this well made, sturdy, family magazine . It really was cool.
As over users have described, service is great, however the app is not. Just updated and instantly it broke. I'll delete and redownload however this means I'll have to get sent a invitation from my family again. Luckely they still love me so that shouldn't be to much of a problem but I shouldn't have to do this from an update... It's suppose to upgrade not downgrade... *Gone down a star, reinstalled and same crashing is occurring...
You set up your account on your smartphone but are not able to make any changes to your subscription or payment methods without a desktop. What's the point in allowing someone to set it up if you're not going to allow them to manage the account on the same device? They claim they can't stop payments if you don't have any pictures that month but will refund you. That means you can be charged $30 every time they charge your card if you don't have money in the account, even for emergencies.
Great concept and nice UI but the app keeps crashing everytime I try to upload photos...even for one photo. Impossible to use the app unfortunately. Used on android. Please fix the issue.
The idea is super. The app and composing an album, using maybe even a pic from a past month/album is impossible. And I don't know where to cancel my account everything is quite confusing. It is a pity, because my grandma hasn't Internet right now and due the covid she can't see my daughter pictures of her growing up. Edit: you said unsubscribe. I still didn't activate a plan BUT I want cancel my account. And it is not possible :) that's even worse.
NIGHTMARE...DO NOT "SUBSCRIBE"!!! Several emails and 2 fraud investigations later, they STILL charged my bank today!!! I have never used them and don't even understand how they can charge my account when I've never authorized anything. Fortunately my bank has had issues with them before and they do reverse the fraudulent charges (eventually) but this company is a scam and impossible to communicate with....as in CANCEL whatever it is that they "sell". Avoid at all cost...literally! 🤬
I'm not satisfied with this company charging me even if there is no album created and they do it every month. It's impossible to cancel subscription from app the only way is to do it on website. Very disappointed!
In what language do I have to speak to get through your thick heads that I want to cancel my subscription. I saw that it was 1.99 so I paid 1.99 and then wqs told I have to pay another 14.99 to get my first album and then be charged every month 14.99. If I wqs told qt the start album is 14.99 I would have bought it.. but don't advertise for one price and charge another! I asked 10 times to cancel my subscription AND I KEEP GETTING CHARGED! SCAM, YOU ARE ALL WARNED.
Everytime I want to upload pictures from my phone, I'm stuck with the message that I need to install the app. I finally did, and it's bad. I tried to upload three pictures. It was showing one in double in the journal, but when I open it it's the good one. I hope it will print the good one. Then the App says to transform the picture from portrait to square. It's impossible to adjust the square size or position. Finally, we can't see what we write.