Now Patient - NHS Repeat Prescriptions Delivery
Now Patient provide free courier delivery for every order of 3 or items which will not fit through a standard sized letterbox.
Order your NHS repeat prescriptions at anytime, from anywhere
Now Patient allows you to order your NHS repeat prescription items using the app and our online pharmacy delivers them to your door free of charge.
How it Works
• Download the app to get started
• Register by answering a few simple questions
• We upload your NHS repeat prescriptions to the app
• You place an order for the prescription medicines you need by tapping a few buttons
• The medication is then dispatched to an address you choose with no delivery charge
• You can then access the rest of Now Patient’s services, including medication reminders and video consultations with NHS-registered GPs
Our Happy Customers
Our patients love the fact that they no longer have to spend time waiting at their GP and then the pharmacy to pick up their repeat medicines as Now Patient does it all for them. Here’s what a few of them say about us.
“I wanted the ease of ordering online as this is no longer a service offered by my pharmacy who now want to charge me £60 a year for delivery.”
“A lot of back and forth between the doctors and chemist even though it’s a repeat prescription. This takes away all the hassle.”
“Because of my lack of mobility you really help, not really been out for 18 months.”
“I work 8.30-5.30 it’s difficult to get my prescriptions I often run out which isn’t good for me when I need to consistently take my meds. Now Patient is far more reliable.”
“It is easier as I am unable to physically get to the doctors to order a prescription and the doctors don’t allow for over the phone repeat prescriptions.”
“It was hard for me to take time off work to get to my GP surgery to request a repeat prescription every month, this is much more convenient.”
Safety: Fully CQC Assured
Healthcare Services are regulated by the Care Quality Commission. We are proud to announce that we were the UK’s first digital health provider to be recognised for a safe and quality service with no recommendations for improvement. We also have been given the thumbs up by the NHS who have placed our service in the NHS digital Library, endorsing its use.
Our online pharmacy is based in the UK and we use the Electronic Prescription Service (EPS) to seamlessly process your request in conjunction with your registered GP.
Frequently Asked Questions
What is an online pharmacy?
An online pharmacy, such as Now Patient, is one that allows you to order your medications online and will deliver them to your door, saving you the time and trouble of going to your GP or local pharmacy to pick them up.
What are the benefits of the Now Patient service?
There are three main benefits to the Now Patient service:
1. You can order your NHS repeat prescriptions from anywhere using the Now Patient app. No more long trips to the GP to order your meds.
2. The medication is delivered direct to the door free of charge, so you can avoid a trek to the pharmacy.
3. Now Patient users can access consultations with NHS-registered GPs through the app.
Is the service really free?
There is no charge for using the Now Patient ordering and delivery service. It is completely free. The only cost that you might incur is if you have to pay for your NHS prescriptions. In this case we are required by law to pass on the NHS prescription fee.
Is this an NHS service?
Yes, Now Patient provides NHS services though our registered NHS pharmacy (General Pharmaceutical Council reference: 1121886).
What is EPS?
EPS is the NHS’s Electronic Prescription Service. It allows GPs to send your prescriptions electronically to your chosen pharmacy. The NHS have estimated EPS has saved them £130 million over the last 3 years.
For more information, please visit www.nowpatient.com
Category : Medical
Reviews (30)
Experience overall pretty good, considering it is my first time to use the App. I was a little confused with the system to report a missing item. The missing item was resolved after a phone call and the person on the phone was excellent and solved the issue. But I felt the system should have allowed me to add the missing item without resorting to a phone call. However, otherwise well done. I await delivery.
Great app that has made my life a lot easier. There still are some issues with it though, sometimes my prescription delivery address is overwritten by the address the GP has in their system for me, when opening the app I always have the error message saying my session has expired and the communication process in the app is never up to date. Sometimes I already have my prescription and the app tells me they are still waiting for my GP to issue the prescription. But overall I'm happy with it
Doesn't mention that this service is for England only. Having downloaded it, signed up and automatically having my prescriptions read to finding out in Frequently Asked Questions that it's England only was very disappointing. I've tried sending them a message but no luck.. The service doesn't seem to be handled well either by looking at some comments.
Been using this app for the last couple of months. It's very easy to set up, they do all the work, getting in touch with your GP etc. Once it's all set up, you can order a repeat prescription through the app, only takes a couple of clicks, and the medication arrives at your door a few days later. The app works really well, and I'm very glad I installed it.
Fairly easy to use app, only takes a few minutes to order a repeat once you've used it a few times. An improvement that would be useful: if there is an issue with the prescription, it would be good if there was an alert sent to my phone so I am aware that I should chase something up.
Disgusted at the service given. The first time the order was fulfilled not a problem and originally gave 5 stars. Do not even bother. The second repeat prescription I placed, the phone line asks you to email so I did over a week ago and now the phone line disconnects. I understand the issues with covid currently however they have not communicated any of this to any app users. Its just a nightmare. Anyone reading please do not even bother to use this app. If you can even log onto the app.
despite registering successfully over 7 weeks ago have still not had my repeat prescriptions uploaded so i can actually place an order. Because of this i attempted to resolve the issue by contacting customer support who said they would look into it only to have the query closed 72 hours later without a resolution. Edit. After leaving my initial review i was swiftly contacted and my issue was very quickly resolved despite it being over the holidays. Have now been able to request prescription.
Great service and much more convenient than having to use the local pharmacy, especially in these times of quarantine. Had a delivery turn up with my address but somoene else's name was on the package, not sure how that happened, however I rang Now Patient and they responded brilliantly and sent me a return envelope and sent the other person a new prescription the same day. App could use a little polish as it looks old fashioned and is a tad clunky to use, but great experience overall. :)
Easy to use I struggle to go out to pick up my medicine, and rely on my partner to run around for me. This app has given me independence to sort my own meds out, im now more organised as im ensuring im ordering before it runs out. Comes straight to the house, hassle free. Highly recommend the app, for a stressfree process.
It seems pretty straight forward, however it doesn't automatically update your prescriptions so medication has been missed where it's not updated. I've now ordered my repeat prescription as I need it asap and as it's out of their core hours it won't even allow me to message them. I suffer with memory loss and have problems remembering daily tasks etc. So rather than sending the message whilst it's fresh in my mind, I have to hope I remember when they are open. Need to update exemption list too.
Helps a lot! Saves so much time and service has been good so far. My only gripe is you can't edit your account addresses without directly contacting. I'll forget, so it should be in app. Otherwise, thanks very much!
Awful app, do not use if missing medication has bad consequences. Never delivered my medication despite having collected the prescription, and customer service is awful so I'm stuck without meds. The app itself is also clunky and awful, none of the reminder features actually work because it logs you out for security reasons and doesn't keep these features working. Notifications can't be cleared even after being read. I had more issues with it too but I'm only allowed 500 characters so 🙃
Not the most reliable service. App is slow to update progress of order and never corresponds with emails sent. Sometimes says awaiting authorisation but the meds been delivered the day previous. I'll continue with it for the time being but if no improvement I'm off elsewhere!
I have been using Now Patient for a few months now and have found it fine. I had a few issues with delivery addresses and phone numbers to begin with but after a couple of phone calls these got ironed out and now everything is good. It's an easier way to get your repeat prescriptions though if it is something that needs signing for (like my insulin) then someone needs to be at home for the delivery.
Brilliant app! Great and welcome convenience! Will review rating when I take receipt of prescription..... would have given 5 star if there was an option to request delivery slot. Review of previous Review 16/01/2019. I have had to reorder a prescription I did not receive, Pharmacy was initially good in informing me of the progress and explaining delay but after 2 or 3 updates they just stopped!! I am willing to still give it a another go as the idea is a good concept.
once a repeat prescription is ongoing this service seems fine. that said, each time my cardiologist changes a dosage or adds a new prescription I have major problems. ie even though the app shows my list of prescriptions correctly as soon as I order the new or updated prescription the order only goes so far as waiting for Dr's signature, then says there has been a problem. no explanation as to what problem. just there has been a problem, and we are in contact with your gp, that's it!
Very slow delivery, due, no doubt, to the second class postage. I had to get an emergency supply of one of my medications from my G.P., otherwise, I could have become very ill. The service and app are a great idea, but need improving. A faster delivery time being the main thing.
It was good to start with but now can't log into app to order medication. Keep getting error message to contact support. Phone line not working and three emails have gone unanswered. I think I will change
Even though it took a while to get rolling so far so good. I definitely recommend this service. I have received two calls from this service completely out of the blue to inform me of a problem way before it became a issue. Which was my biggest problem with my previous pharmacy who even though they where the ones responsible for ordering my med there was never any follow through and there answer was always we did our bit its not our problem. As a new prescription cant be issued until the old one had run out this ment i nearly always went days with out tablets which the pharmacy didn't care about and just said its your tablets it your problem.
This app has gone worse that I've dropped my rating to 1 star. It doesn't let you book for appointments with your practice GPs but some rando who could be at the other side of the country! Also the prescriptions often either keep getting rejected, delayed, or only partially completed with no warning and you can't request other medication even if your doctor recently changed your prescription.
Not bad, but it would be better if you could order more than one item at a time. I have to place three separate orders to get my items. That needs fixing, then it will be worth five stars.
It was very easy to set up. Ordering my repeat prescriptions is straight forward. It asks you to confirm before I press confirm, thereby ensuring I dont miss anything out. Excellent service. Thanks.
This app is dangerous. Three times now I have been left without medication because of so called "delays with sign off from the doctor". Stick to the traditional and reliable way of getting repeat prescriptions for long term illnesses because this service is bad and dangerous. Support is also rubbish, not once have I heard back from them regarding an enquiry.
Very convenient, easy. Excellent. When people can't always get time, or just aren't able to get there prescriptions.. Fantastic service 👍👍😊😊
Concept is great, I had forgotten this was in my library, as I order by phone and get deliveries. Little experience with it, must take another look and tell my daughter, whoncould really do with it.
Very happy. Easy to set up, very easy to use, grate costumer service, and quick delivery. Would highly recommend, expesualy for disabled or elderly patients.
Ok, having prematurely rated this App, presuming that their description was even ever so slightly correct! Apps like this one, that seem way too good to be true, really are too good to be true. Avoid like the plague.. In fact, the plague would probably be a lot more relaxing then this App! No meds, no replies to email, or phone. This sparks doubt on whether they are even a pharmaceutical company! 'Free Courier Service' or 'Free 48 hour Tracked Royal Mail' Didn't see an option for 'NEVER'!!
First time user and found it very easy to navigate and user friendly. All the headers took me to the correct data behind them.
This app is amazing, I have mobility problems and this allows your prescription to come to your doorstep. This means no more back and forth to your Surgery as it is all done for you. I would give this 10 stars highly recommended.
notifications dont help, as says been dispatched when not. always seems to be a delay on getting prescriptions through and end up having to phone up and chase my prescriptions every time. very frustrating, ends up being more hassle. would be better if you could select automatic re-order every few months would be much better. having to remember to go in every month to reorder is a pain. if you go to chemist they do it for you, and then just text you to say ready to collect which is much easier.