NYC Ferry

Great app, but ticket storage is problematic. When you have coverage issues, the tickets won't come up. You can turn on local storage, but the issue still persists upon trying to "use" the tickets. This needs to be improved! Other apps can use data at my stop, there shouldn't be any issue with cloud. But local storage is broken. Purchases aren't working

This update has locked me out of my account. When I receive the email authentication link, the app does not proceed past the welcome screen with a loading circle. I've lost access to all of the tickets I've already paid for. EDIT 4/28/2020: I have tried to use both Google and Facebook authentication to log in, but I still receive error messages. I've lost access to tickets that I paid for and cannot use.

As described below. Can no longer open app. Keeps looping between asking for email then sending you email with link to open the app and access your account. But it just brings you back to the page asking for your email. Loops back and forth between the 2. Very frustrating. The old version was good. Could buy & store tkts from phone. Need to fix glitch.

contacts permission? I get the feature you are going for (easy input of contact addresses), but its not that hard to type an address, and your network isnt that complex. the use case does not justify the ask. Im not the tin foil hat type but it does make me wonder if you want the data for other reasons.

The app works well, but sometimes it's frustrating if you "activate" a ticket you've purchased but the boat ends up being full by the time you get to the front of the line; the timer starts to run down & messes up your free transfer period while you wait for the next boat. It'd be nice if the QR code wouldn't begin to expire / have a transfer timer until it's been scanned by staff.

The ferry is a breath of fresh air, a peaceful form of transportation in NYC, who would have thought it...staff is nice as well! The app is great, but the schedules can be made to be a little more clearer especially when transferring...

Update is broken, screens from the menu show up blank 9/10 times making it almost impossible to use. Also the schedule tab (if you can even get it to load) is way less user friendly than before. I don't see the average user being able to understand it.

The purchase is easy. Timings and real time status are easily available. The downside is the app hangs a lot, sometimes not showing the tickets bought right before embarking causing panic.

Used to use the old app all the time. Was happy to hear there was an update, but cannot sign into the new app at all. The Google authentication doesn't work, the magic link email came so late I didn't see it until then next day. And clicking the link just brought me back to the sign in. Tried to resend, but now still waiting for this magic link email... Was going to use the ferry today. Guess I will have to figure out another way.

Can't use the app. Sign in with Facebook and you get the spinning wheel of doom. If you try to sign in with email it sends a link, but my account isn't attached to my phone and you can't verify it on a computer. Tried uninstalling and now the app won't even install. Guess I'm not taking the ferry.

The app works great, and I enjoy the ferry rides all around the city. They no longer have concessions because of COVID-19 i believe, I hope that can return soon. Some ferries offer more seats than other , some have tables, they have a bathroom, theres the option of sitting on the upper deck outside or lower deck inside. It only costs $2.75 one way same price as a metro card and $1.00 extra for a bike. I enjoy riding the ferry more than the subway!

Broken and Useless This app hasnt worked for me all summer no matter how many times I try to log in and get the verification emails, they don't show up for hours, at which point they're no longer active. This app used to be great and now I can't even log on. Total waste of time

I downloaded the app for the first time and it prompted for an email address to send a verification link. But it NEVER SENT A LINK, so it's impossible to get started. (I retried several times and checked the spam filter. Nothing. )

The worst app in the world. What's the point if it's unusable. You can't log in. It toggles between sending you the email link and the opening screen. It just doesn't work. Get to work and fix it!

Wasted a lot of time trying to download and open this on my phone. Google Play says it's "incompatible with all my devices." Why does every other app work on them, then? Tried downloading the "new version" linked to in Hornblower's responses to complaints here, and my devices couldn't "parse" it. I bought 2 tickets online assuming that, like the airlines, Hornblower would email me my tickets. Joke's on me, I can only use them through the app - which I can't use. I want a refund, or some way to use the tickets without the app. Also I'd like the last 2 hours back. Thanks in advance.

Not sure what's going on, but this app no longer works properly. Loading tickets, purchasing tickets, practically anything you would expect to be loaded promptly no longer does. The ticket purchase screen wouldn't show me any tickets. Then after the 6th time restarting the app and purchasing a ticket, accessing the ticket started a 5 minute loading wheel that would of made me miss my ferry; had I not had access to buy a paper ticket I would of missed the boat. Please fix the loading issues.

Can't choose a direction for the ferry, can't choose a time specifically to see when a ferry is leaving.. lot n w/ no password is not wise. This app is god awful. Previous version was simple and effective, this has added extra bs that clouds everything.

Great app, reliable info. The new upgrade took a little while ro get used to. 9/04/20 update....was a little surprised my stored payment method dissappeared from the app amd was prepared to pay on the ferry, only to learn there is no payment on ferry allowed now, and you are forced to use the app and need a cc to pay in advance. It's really no problem for most, but wondering how the ferry service helps underserved communities...in which I think was one of the pretenses in the first place

This app is not working when I need to get to Rockaway from Manhattan at 2:00 in the morning. After I press the destination on the search bar, it continues to spin the loading symbol. This is a disgrace, but what do you expect with anything from NYC nowadays.

The new update is absolutely a joke. The fact that you cannot login to your account with a password is unacceptable. My email linked to my account is an Apple email, but I am using an Android phone. The link sent to email to login will never work because it is sent to another device. Unacceptable. Please fix this issue. I have tickets on that account that I can no longer use.

I purchased two tkts on jan 22 for my next trip to NYC. E34th st to dumbo and dumbo N to E34th st. Due to events and then the shutdown I was not able to travel. Recently I received several notifications instructing me to update my app. Until today I was able to see my two tickets with the notice "usable". Today I received another notification and my tickets have disappeared. It says you have no tickets.

I love taking the Staten Island fast ferry. I wish it made more than two stops. if it did I would use it every day. the free Staten Island Ferry is becoming more unsafe. I like the speed and safety of the fast ferry. it is comfortable, the staff are professional, courteous and helpful.

I got locked out of my account with the new update, the link they send you to sign in doesn't work. Cannot even use Facebook to access my ferry account. I work in a hospital and commute from BK to Manhattan via ferry. Now I have to take the subway because of this issue. Thanks NYC Ferry! Can't wait to get sick!

The app's ticket purchase checkout consistently doesn't work. For some reason the app is unable to process any of my credit or debit cards for payment. This most recently resulted in me missing my ferry because I was unable to buy a ticket.

Cant purchase tickets with the app. Just integrate it into the existing mta app architecture and give it it's own distinctive ticket section like the lirr and metro north. Seems superfluous to have an entirely separate app to perform this function.

I've had the app for a long time and it previously worked but since the update it crashes every time I try to open it on my Android. Completely unusable.

Can't even get to the first menu (never mind view a schedule) without an account. If you don't log in, the app freezes. Less than useless. Uninstalled.