OneUnited Bank Mobile Banking

The app is working properly as of the latest version. The biometrics work flawlessly, the mobile deposit is easy, and app is one handed friendly. Sometimes the old app would not show transactions after going into that account backing out and going back in would fix it. I haven't seen that happen lately. I saw some people mention the customer service was bad, I've interacted with dozens of reps and they are quick to help me each time. They are courteous and professional. Love this bank so far.

Not a bad app. For the past few days, I've had issues making mobile deposits. Tried taking the picture of the photo but could not. This feature would not let me snap a picture of the photo to make the deposit. Another issue is I cannot make external transfers with the app. I do like the banking transaction notifications I receive. I believe it's due to the Money Mgmt feature I set up. Also, not sure what the Advocate Profile and the BankBlack badges are for, the page has no information. It's just a blank page.

Update: I still can do everything I need without going into the actual bank. I just wish you could Zelle. POP costs. This app is very user friendly and does everything I need it to from bill pay to mobile check deposit to activity notifications to connecting with my other bank accounts. I have not had any issues. The only thing I could say would be that the design could be swankier but lack of style points won't make me rate them any lower. I love that I can log in with my fingerprint as well!

The app is OK. 1. You can't do external transfers. This would be help for those are thousands of miles away from a branch. WE NEED this feature!!! 2. Wish you can preview your account like the "large" banks instead always signing in. 3. My debit card is visually more appealing than the app and website. I wish the could update the graphics so that app is attractive to use.

I love the app. However it's frustrating that you cannot talk to anyone about questions you may have on your account. I have a pending charge that has been on there for the last 2 1/2 weeks that has been released by the merchant. But, cannot contact anyone from my BANK.. Fee's are unreal I would like to sign up for no overdraft.. it's hard times and $37 hurts!!!!

Works pretty well. My only wish item would be that mobile deposit photos of checks would be either in full color or grayscale. The black and white document feature when taking photos makes it hard to get a good image on the first try... Other than that so far so good...

They've gotten a lot WORST over this last year!! I have been with them for 3 years and now I'm having all sorts of problems!!! My card keeps locking EVERYDAY I try to make an app to app transaction. And customer service is a COMPLETE joke!!! Not even the supervisors had reasons as to why and they could not fix my problem. I'm switching banks asap!!!!

Trying to sign up to the app is a ridiculous pain. Keeps telling me my information is not correct when it is. Really trying to support my people but we have to do better. Offer apps with functionality on par or better than the competition. Not half complete, broken apps.

Horrible, the app doesn't work it always crashes. I transfered money got my welcome.letter via email/mail. No ability to access my funds via ACH, no card in 2 weeks, can't verify my external account thats already added on the account to transfer my funds, cant pay bills. Trying to be positive about banking black, but so far all they have done is take my money, but I can't spend it!

So far, I am loving all of the features of the OneUnited Bank mobile app. I don't use all the features, but I love that it has so many options. It's seamless and easy to use. I love the financial planner feature that lets me plan my monthly finances and see how much I'm spending. The only downside is the length of time it takes for mobile deposit approval compared to other banking apps. Outside of that, a wonderful app!

There is a lot you can do on the site but can't do in app ie. External transfers(to other people/ accounts), also having an in-app Zelle would eliminate the step of having to separately download and link it. Updating it to make the UI less "basic" but hopefully that will come with time.

I live in NY so there are zero physical establishments in my state, plus the 'nationwide free ATM service' is scarce if it even exists at all, I have yet to find a place that knows what I'm talking about. On top of not being able to deposit cash ever, my checks always take 10 business days to clear. I would really love to support this bank, but they don't make it easy.

So far it has been very good. You can use so many ATM's without fees and deposit checks mobile via the app. I recommend this bank whole heartedly for people of color. With any bank, you get out of it what you put into it.

I'm a new customer and my experience so fare is pretty good. The layout of the mobile app is very simular to my brick and mortar local credit union's and it works well. The debit card is very unique. The artwork is top-notch and I like the fact that all of the card's info is on the back

The app works fairly well if not sometimes a little clunky, my only complaint is that everytime I open the app and login during the login process the app just force closes and then I'm able to login the second time I open it. This happens every single time I go to login.

OneUnited has the WORST CUSTOMER SERVICE of almost any company I've ever dealt with. Doesn't matter whethet the app is any good, if you ever have any question about anything FORGET IT. you'll never get an answer. The website is pretty awesome but I just can't with their NON-EXISTENT customer service. I'm just about to cancel my accounts - which I've only had for like 3 months - because of it.

I absolutely live this bank hands down. No surcharge fees, I don't have to make multiple transactions to keep the account open. Its awesome. However, I can't deposit cash into my account via ATM, the overdraft fee is steep and paying bills through the app is not instant and takes a few days. Because this bank is new to me and because I want to support my people, I'm going to tough it out as there is room for growth banking black.

Overall a good app. Easy to navigate and works reliably well. Check deposit can be a little tricky to get good photo but works fine. Wish balance would adjust immediately when you pay bills (like PNC Virtual Wallet), but that seems to be a unique feature.

I deposited 50 bucks to start. I received my card. I could never sign in. I called I was told it takes 24 hrs. For months I tried to get into my account. Once I finally got in I noticed I was charged a service fee over time and my 50 bucks was gone. This was a waste of money and a learning experience. I'm sure other may have had a better experience but I didn't and felt as If I was scammed.

The mobile app is unbelievable easy. I love it. Making deposits of checks is the best because taking copies of the checks without having to tap the screen is so convenient. I can make deposits anytime. I don't have to go to the bank and stand in line. I love this app.

Thank y'all for moving Money Management out into the front! That part of the app needs some real love. If the top and bottom black bars could be removed, that would be fantastic! They serve no purpose but taking up valuable space.

My frustration comes from the online banking, it lets you apply to open a checking account through your phone knowing that you're going to have complication and your application will not be completed. I want to know why there isn't some type of note saying only apply on the computer or tablet.

I LOOVE the bank card choices! The app is easy to use and the banking is pretty much the same as all banks. One thing I love is that you can switch your new card for your bills (Netflix, Hulu, etc) all from the app! Awesome idea.

Many options but I have to log in and out each time and I'm not sure which card is which, for me it's better to talk to a live person to walk me through the process on a mobile phone just speaking on my experience aside from that I'm glad to be a part of the movement.I think useing a Laptop or PC makes this platform more accessible or I believe a better experience.One more thing the system does not seem to recognize if the applicant or member is a card carrier.

You can't get to the note that is required to mark on a check until you get to the screen where you need to take the photo. Why not call it out as a prerequisite long before photos need to be taken and the check submitted? Also, the app is just plain clunky.

The banking app is great to have everything just at fingertips. I do not like there is a limit on how much a check I can deposit and that there are only a few branches no where in my state that are present. Other than that it is overall good.

The app is disappointing. I've had to change my password a handful of times because it doesn't register my input at all. It takes a while to load as well (Galaxy S7.)