Ooma 5.0.1
Getting started with the app:
1. Login with your Ooma phone number and password. Please note that the app works with the primary number on your Ooma account, not additional numbers. If you have forgotten your password, you can reset it by visiting My Ooma.
2. Make unlimited domestic calls without using your cellular plan minutes. The Ooma application makes calls using the Internet, also known as Voice Over IP (VoIP). Make sure that you have a strong Internet connection, either Wi-Fi or 3G/4G, to ensure the highest voice quality.
3. Make international calls for low rates. Visit My Ooma to purchase international calling credits or to sign up for the Ooma World calling plan which includes unlimited calls to more than 60 countries.
4. Dial numbers in your phone's contact list or set up a list of Favorites for quick access from the Ooma app.
5. Get alerts for new voicemail and listen to them conveniently on your phone. You can delete messages or file them into folders, all from the app.
6. View your call history, manage your privacy settings, and more.
The Ooma app works with Android devices running 4.0.3 and higher.
Be aware that some mobile network operators prohibit or restrict the use of VoIP over their network or impose additional fees and/or charges when using VoIP over their network. By using Ooma Mobile over 3G/4G/LTE, you agree to familiarize yourself with and abide by any restrictions your cellular carrier imposes and agree that Ooma will not be held liable for any charges, fees or liability imposed by your carrier for using Ooma Mobile over their 3G/4G/LTE network.
Category : Communication
Reviews (28)
It still boggles my mind that 3 years after I proactively contacted the company, even entered a trouble ticket, to report that the voicemail listing, both itemized and as each individual message, does NOT show the phone number of whomever left the message. They treated me like I had four left ears. To get the person's phone number who left the message, you have to match up the time and date of the call with the list of calls in the "Recents" list. These are engineers and designers? Unfathomable.
Ooma: a solid phone service for a strongly competitive price, ~$7/mo Basic. "Free" app supports a paid service, so I expect support 4 basic functions. Problem: obviously, Caller ID only works if you enter a contact. Manually. Up to 1,000. I have 411 contacts to enter. Manually. No CVS import. No phone app import. Without this basic feature support, automated contact upload, blocking spam and identifying Voicemail = tedious x2. This essential is worth 2 stars.
When I'm listening to something (podcast, music, etc.) and an incoming call comes in, it breaks the Bluetooth. I can't hear sound from the other app until I disable and re-enable Bluetooth. It like Ooma doesn't release control of the device. It's pretty annoying. I usually just keep the Ooma app signed out to avoid this issue, but then I miss the calls, defeating the purpose of the app.
Calls frequently don't come through. I get a missed call without it ringing. I'll all of a sudden get a notification for a voicemail which I then see I have a missed call. The call quality isn't the greatest either. Tried reinstalling the app. On with tech support again. They don't know what the problem is either. Don't get me started on their new wifi telo that fails all of the time.
The Ooma app is ok, in that I am notified of callers and can see that they have left a message. And I do like the notification. However, voicemail message playback is choppy, which may or may not be an Android issue; it choppy no matter how strong the mobile signal is. I would like the app a whole lot more if it allowed me to block a caller using the app, like the desktop app does.
Voicemail notifications don't work anymore. They haven't worked for many months now. Calling mode didn't make sense either: inbound only, outbound only, or inbound and outbound. Why not just an option to enable inbound calls? The UI needs some work. Message playback is not very responsive making me think the app has stopped responding when a voicemail is deleted. There's also no "home" screen or dashboard or overview page that provides the most basic and common funtioons of the app
Good call quality, but everything else about this company is very scammy. Misleading prices and hard to cancel subscription. You have to buy a useless box at 100$ (even if you do everything in the app). Then they make it look like it's 9.99$/month (actually 17.10$ with taxes and fees). And they slowly increase price as months go: 1st month: 17$, 2nd: 17$, 3rd: 28$, 4th+: 38$ (no notice and impossible to see a clear pricing page on the website). Basically they sign you up automatically for the upgraded plan that you don't need, but give a promotional price to be the same as the plan they advertise. Gradually, the promo pricing doesn't apply and you don't notice they charge you twice the amount you authorized at first. Also HARD TO CANCEL or change plan, no way to do it online, you need to call them
Good start. Primarily wanted to easily/quickly access voicemail, which it does, but then there's no way to mark the voicemail number as spam and block it in the future like the web site can do. I'll wait for that functionally before this app becomes useful to me. Most of my landline voicemail is garbage I always am needing to add to the blocked list. I'm leaving the app installed just to get notified of updates so I can check the features added. I won't actually be using the app though.
Works fine for checking my voicemails. The one minor change I'd like to see is when you open a voicemail, I wish the time length of the message, which is currently in grey numbers, was changed to black numbers. It's hard to read the grey on white numbers as it is, and considering most VMs are spam calls, the first thing I do is look at those numbers and if it's only 1 or 2 seconds, I delete without listening.
The service is amazing for the home phone attached to the device. But the app for android is garbage. Drops connections regularly, push notifications often fail to even cause the app to ring and the UI was designed by someone completely incompetent (always pop up with the full contacts list and no customization of initial view plus strange during call app behaviours). This is a great example of ana amazing service hampered by a terrible application. App is largely unusable as a result.
The static while using the app makes it hard forpeople to hear me. They hang up because they cant hear me which results in multiple call backs. Some phone systems don't recognize when I have pressed the options I want which is also frustrating. I wish it would get better. Tevhnology has come a long way. They should be able to make it so calls are seamless.
Pretty good as a remote link/tether to your home Ooma even with the free service. Make and receive calls and get messages easily as long as you are online. Have used it several times when away from home which is really handy, but you need a decent connection so sometimes the call quality is poor/unstable if the internet connection is not good. I only wish it didn't open to the Contacts screen though and you could change that to voicemail or the dial pad, and that it seamlessly linked to your Google Contacts.
--Just started using this. We have excellent wi-fi (CenturyLnk Gigabyte). So far, Ooma's working great on it. The call sound was clear and crisp, and didn't cut out. We were not able to test incoming call functions, because that requires Ooma premier. Looking forward to using this whenever there's wi-fi available.
Could only try with outgoing calls because you have to have an Ooma Premier account to use it for incoming calls. I don't want to pay the additional cost for that, even though that's really what I wanted to use the app for. It would be nice to get my home calls when away from home. The outgoing call had a little slow response and call quality could be better. I was able to hear and understand the conversation.
App could use work. Speaker phone persistently sounds muffled, even though it works perfect when using reg cell calls without the app. Too much clicking around to get back to the call if I'm on another screen and want to click back. Keeps asking "Return to call in progress" when it should automatically direct to the call screen. Not a smart app. Needs improvement.
It's a good app, but works outbound only if you don't have premier. Before I had Wi-Fi calling on my cell phone I would have loved that. Premier is awesome, but I use Ooma to save money and I really don't want all the bells and whistles. I just wanted to be able to make and receive work calls from home where there is no land-line and poor cell reception.
This app has helped me in a few bad situations! My cell phone was disconnected in the middle of a bad family situation! However, having this app on my cell phone enabled me to still stay in touch with family during those times! All you need is a Wi-Fi and this App makes your phone as usable as if the phone service was back on!
Ooma app works great before, recently it doesn't work, when I hit "recents" it shows 2 tabs mobile and home, both are empty list, sometimes it works, sometimes it doesn't. This problem still not fixed with the new v8.1 on June 2. I have reported this problem a month ago but the developers are not able to fixed it up to the version on June 24. I am so disappointed with this app.
This app is just not great. It's happened OFTEN that I just can't hear people. They can hear me, but I can't hear them, and it's happened across phones (I recently switched to another phone). This is NOT GOOD as I use this for business! And I've had several notifications of multiple missed calls well after they happened. FIX THIS PLEASE!
For the most part, this app works well. Seems everywhere you go these days, you can find WiFi. When we travel, especially foreign countries, we can receive calls to our OOMA number, as well as make calls as if we were calling from home, and no long distance charges. My only issue is that it does not always ring when a call come into my home. But overall, it works as expected with an easy to use UI.
This app does not work. Only 2 out of 10 calls will ring. I had my carrier open a huge number of ports as instructed by technician support. It made no difference. The only reason I purchased Ooma home phone was the ability to forward my calls to the app when I am traveling. So far I have been frustrated and disappointed. Please fix it!
I installed this so I could upload my contacts. Like many others have said the app doesn't have the option to upload contacts like the instructions say. Screen looks different too. I think Ooma made an upgrade and didn't change their instructions. I don't know why they would leave out the option to upload contacts. Seems like most people would want that.
Useful, but crashes or freezes or something now and then, which kills audio from anything but cell phone calls, can't change volume, android auto gets stuck on incoming call but there is none. Have been rebooting phone a lot, finally found about force stop, tried that on ooma app and my stuck sound suddenly worked again. Took a while (months) to figure out it was ooma related. I'm happy to talk and help debug, but now that I know how to fix my problem and where it comes from, I'm kindof disappoi
I was duped into going with Ooma so I could import all my contacts and then set the spam filter so only contacts numbers would ring and all other calls woul be blocked or go to voice mail. After setting up Ooma I find the ability to upload contacts in the app has been removed but will be added back in in a future app update. That was months ago. I'm not happy.
Would like to use the latest app but 8.1 is not in play store on my phone, only 8.0.2. my wife has exact same phone and it updated to 8.1. contacted support and they said "re-install the app". That's literally the problem - I can't! Edit - okay, phone updated with June security update, OOMA app updated with version 8.1, so looks this is a non-issue. App itself works okay although I mainly just use the voice mail and recent call log. Support still less than helpful. Update 11/22/21 - upload contacts does not work, support says "it's broke, no ETA" whatever that means. website does not allow importing CSV file so there is no bulk upload capability. I wish they'd get their act together.
Valuable app. Able to use over wifi thus save cell minutes. Lots of cool features with the inbound calls but that's only for premiere members. Can try the premiere services for 30 days, but the monthly cost to me is higher than I want to pay, so I canceled before trial was up. I like having this app for backup whenever cellular connection is weak.
As others have already stated, this app doesn't come close to being a modern, decent app for the simplest of basic phone functions. Manually entering names for caller ID to work is not my idea of user-friendly. Service can be spotty and customer service will test your patience beyond all else. I would look elsewhere for your telephonic needs. With this app and service you WILL get what you pay for....maybe.
No point in getting this mobile app because people were using it to upload your contact list and bulk to your ooma telephones. I just tried it and it still does not work. I just don't have the energy to go and put in all those first names and last names and all those telephone numbers just to be able to check the little mark on their options that says do not allow anyone to call me who's not on my contact list. I refuse to put everything in manually on any chance at no way. Noobs!