Orangetheory

Would give this app a negative rating if I could. Horrible app. I was never able to use it. Could never log in. Dealt with support for a month! This is the repeat "help" I received from them: "Did you make sure you didn't have spaces in between your email??" "Are you using the right email??" "Did you restart the app?" They never fixed it.

I only book /unbook via App. It is so easy to use and I love that I can see workout results along with Benchmark numbers right there on my phone. Plus, I did the at-home workouts via the app when the studio was still closed during the height of the pandemic. I have no complaints.

Overall, great app. Easy to book classes. Suggested improvement : It is sometimes difficult to connect heart rate monitor to the app for home workouts. Please make clear what promos are currently happening and what additional services you are providing ( fitness challenges , etc )

I really enjoy this app. I have no real major issues with it. However, there is not a counter for how many classes you've attended and I do not understand why such a basic stat is missing. I do think the calorie estimates on the app when you work out are over estimated. I wish you could manage payment options for your gym in-app but instead you need to have a card on file with your gym and a separate card in-app. Being able to manage cards for your gym in-app would be amazing.

I have been having the same issues logging in as everyone else for the last week. After sharing screenshots of my log in error, it was determined that the app was adding a blank space after my user name once I typed it in. Deleting that space and making sure it didn't do the same thing with my password entry allowed me to finally log in.

The at home workout feature for running stopped working a few months ago, which sucked, but now the entire app won't open. Changing my review to one star, been having way too many issues with this app, which is so unfortunate, since it would be a great app if it actually worked :(

Can't get the app to book classes or to recognize me as a paying member. Has me listed at a home studio I've never been too and I can't attach screenshots to send to the app tech. When I do, the app closes on me and says there is a bug. I uninstalled and reinstalled and it did nothing but remove my ticket which was needed but all the wrong info was still there. Right now this app gets 0 stars from me.

The app closes instantly after opening it. It's extremely frustrating because I have deleted and downloaded the app now 3 separate times. I've told the OTF gym I was using if others were experiences this same problem, but it must be an android only problem. I hope admin fixes this soon 🙏

FRUSTRATING!!! I love OTF but dealing with app issues since they went from two to one years ago and have never been able to sync workout data to my account. I could book a workout, see account info but never history of workout data. The staff always trys to help and nothing ever works. I have spent all week investing hours with chat tech support and now I'm locked out of my account! Nothing they offer ever solves the problem. And now I can't even book a workout. TERRIBLE experience!

It's not cheap, but it's definitely effective! Not as intense as CrossFit as you're really not lifting much, but great for cardio/endurance and building some muscle. I also go to a regular gym to lift, 2 days Orange Theory, 3 days gym. It's a great mix for me because I'm lazy about doing my cardio on my own.

It's super annoying that the virtual classes keep showing up in my studio list when I book classes, despite having removed the virtual studio from my list. I'm not sure if this is a bug or someone's idea if a smart thing to do, either way it would be super if when I made a settings change it stuck.

This app crashes on a regular basis and it won't work for hours at a time. It makes it really difficult to book classes or drop them before the you get a cancellation fee.

I understand OTF charging a fee for people not showing up for class. However, within the app, if you ACCIDENTLY select the wrong day and it's within the 8 hours and you back out IMMEDIATELY, you will get charged. There needs to be a 5-minute timer that allows for accidental adds so they can be removed without being penalized. Why? It's not fun having to reach out to the studio you go to have the fee reversed. This should not have to be such a hassle. PLEASE FIX THIS. I feel the way you select and book a class could be designed better. I'm not sure what the limitation the developers have but, you incorporated something more user-friendly for adding a class, it would raise the stars below.

Good app until yesterday. It keeps crashing. I have updated my phone, restarted my phone, uninstalled and reinstalled the app. Super frustrating at the moment.

App is good in general. However, I wish you could see classes that you booked and are progress. I couldn't remember whether I had booked a class and it had already started online so it didn't show up on the app. I had to wait until the class was over to ensure I hadn't lost a credit before booking a new class.

Easy to use and navigate. Love that it tracks metrics, classes, etc. Easy signing up for non-primary location as well.

Great app, super easy to schedule classes and get a good workout in very low effort on my part. I would like to see some additional features related to connecting with the community of your local Orange theory. It would be awesome if there were some community-wide features to interact with my specific gym.

The app is pretty good. I even used the home workout and the whole interaction is seamless. I think some gaps are syncs between different gyms and when I change my home workout while using my otp heart monitor, i have to stop it and doesnt carry over.

One word... maaaan🏋. One hr but you sweat your AA's off, but so worth it. With this group based workout I find it better than going to your average gym where you go stand around not sure if your using the equipment correctly. The instructors are great haven't came across a bad one yet. Trust me worth the time. You won't regret spending your money on this gym. And oh yeah it's also for men I didn't know that from first glance.

I can't even open the app. I have a galaxy s21 plus phone, fully updated. I have no ability to operate the app. I've been a member since March 😅

Very easy to navigate and it's very reliable (no tech issues, delays, etc. )

Love the Program and people! The app is easy to use and being able to book classes is awesome!

very reliable app for a service that requires reliability! plus, otf is an awesome workout.

The app was working and all of a sudden just decided to keep crashing. I have been unable to open it since Thursday evening.

The app does not work on Android currently. Immediately crashes on launching. Worked fine less than a week ago.

The add to calendar (google) does not always work. Also the enable switch for it turns off on its own.

The app has a bug. Please fix. Not able to use it. I tried clicking on it and it closes while loading.

App has been crashing constantly for days, no fix, can't book classes. Cleared cache and uninstall reinstalled.

Crash! Last night the app updated and today it is not functioning. Tries to open and crashes everytime.

I love OTF I been going since February 16. My body is already changing. The classes are hard in fun at the same time. It's so good so have a place like this to release stress and get healthy at the same time.