Category : Travel & Local
An Awesome App. Very Effective when booking 👌
Option of "FULL PAYMENT IN CASH AT TIME OF CHECK-IN" is awesome for travellers who don't own bank cards issued by Russian banks and are booking from outside sanction-hit Russian Federation. Many thanks 🙏👍👌👏✌️
search could be improved by area near by
Ostrovok made me wait over one hour in hotel lobby and refused to cancel reservation. I booked 2 hotel rooms on Ostrovok. When I arrived at the hotel, they told me there was no reservation under my name. In fact, they said they didn't work with Ostrovok and didn't even know that business. I called Ostrovok to explain the situation and they said they would take care of it. I waited in hotel lobby for one hour and the hotel still did not have any reservation for me. So I called Ostrovok to tell them to cancel the reservations and that I was leaving the hotel. They refused to cancel the reservations and warned me that they would charge my card anyway. I left the hotel because making me wait over one hour in a hotel lobby for a room I already booked is unreasonable. They ended up charging my card although I never was able to check in. Great customer service Ostrovok... Will never use again and recommend anyone to use an alternative like Agoda.
a great alternative to the booking
booking procedure is very fast
Great hotel selections and really nice rates. I strictly use this app to book now.
Best rates and best service. Never had any problems over the years... Philip
Amazing booking experience and great loyalty program for users!
I like. Can check and save my bookings. But I will still book on the computer and not on the phone.
Application is not working at all
Scam. I booked a room with Ostrovok. When I arrived at the hotel, the reception lady said that Ostrovok misleads customers, she has a few cases like mine every day. Ostrovok sells rooms that are not available. I contacted Ostrovok twice, they promised to call me back, what never happened. Terrible.
Cannot cancel reservation. Canceled after deleting the app via the site.
You won't be able to stay in every hotel listed in Ostrovok app. Hotel may tell you, that they don't actually work with Ostrovok. At the same time support team will try to tell you that it's your fault). Though I appreciate their effort to solve conflicts and willing to compete with a huge companies. UPD: Support team in the same letter stated that: 1) hotel's stuff did tell me, they don't work with Ostrovok 2) hotel's stuff didn't tell me that they don't work with Ostrovok.
Great rates in this app!
ALL HOTELS ANY ROOM SHOW SOLDOUT TRASHHH APP
effective and excellent
No dreams anymore, prices got high
Nooo 1 8oo we care...just Don loaded!
its cool
Had a try once and switched from Booking completely. Better prices in Russia and Germany, not sure for other countries.
Best way to book hotel..love it
Very informative to tourist
Good app thanks alot
Cannot log in. App always claims "check Internet connection"
More faster than web
Need more filters
Uses Mic and weights 46MB. Installation aborted. Thanks!
Exceptionally excellent experience. I have used this app for over 3 months very regularly and have gotten very competitive prices for hotels here in the UK. It actually gives you the best deals in the market. I have never had any issues with it and so have never required assistance from the support team. That is a credit to the seamless working of both the app and the service in general. Do keep it up!