Park ATX – Street parking in Austin

It's a good app premise, but the execution is horrendous. It has trouble recognizing what zone you're near, so they need to fix their GPS mapping. The biggest frustration is managing payment methods. It "tries" to be smart but it prevents you from switching between multiple payment methods to reload, and it only allows a $10 minimum reload. I don't park here enough and should be able to just pay the actual fee. If they get rid of that stupid idea, it'd be a good app.

The app works well for what it does but you can't directly pay with a card. You have to add at least $20 to your "wallet" in the app and then pay with that. And if you don't have the code from the street you parked on your only option is to go back and get the code (which completely circumvents the app as you could just use the meter at that point). All in all I'm just salty about the city of Austin's parking system. Thanks for coming to my ted talk

This app does not work properly. Charged my wallet 3 times for the same session in one day. You can't prepay in the morning for parking if you arrive early. It also charges a fee to use the app. Edit 4/1/19 I have added another star. Customer service contacted me promptly after i sent them a message. They are processing a refund for the parking sessions. I am grateful for the quick response and resolution.

admin fee! well show me it as I pay. how absurd to see this 25% fee added to my purchase. OK, I only spent a $1.00, but parking isn't that pricey most of the time. What a scam city of Austin has gotten us into again. Oh, you have to keep a balance on the app. So easy to forget this, and now to have to pay a 25% ransom fee to access my funds?! 1too bad for visitors to our fair city too. They'll likely just lose any excess funds to the app. For me, just going to start keeping change in my car

Used this app and still got a parking ticket (three minutes later). Seems unkind that ParkX won't help at all, even though they must have close relationship with the city. It would cost more in time to dispute the ticket with the court, so I ended up paying twice (parking fee + ticket). Bummer. I wanted this app to work.

The worst. Austin made the zones so confusing you have to use an app to pay. new app constantly shows notifications you can't dismiss, long after your session is over. need to accept tos every time you open the app. Dark patterns to trick you into getting a ticket.

This app is being advertised all over Austin as being an upgrade to the other app Park X. This is more of a downgrade than anything. There is no map anywhere on their website or on their app that shows the Zonenumbers. I guarantee you this is Austin working with a private company in cahoots to figure out ways to make sure people get tickets. I typed in zone number and it did not even remember it. This is done by Design. I know what you're thinking. I should have taken a picture.Makeamap

After the updates the app is unreliable with glitches causing duplicate charges. Not only are you charged twice for the same parking but also charged twice to refill the "wallet." This has happened to me and other co-workers. Even though the charges show up on the app history when I reached out to the app support to cancel the duplicate charge I was told the funds were already used and to contact my local operator for support. Save yourself the headache and pay at the meter.

This app does not work. Have tried it with more than one credit card with plenty of available credit line on them, keeps giving an error. A friend prepaid for parking credits some kind of way online, and then the app wont honor the unused credits that are specifically for meter parking in Austin. This app is useless and a waste of time.

Good idea but terrible execution. Almost impossible to add more funds to wallet, and email to support address goes unanswered. Unfortunately, it is easier to just pay at the box...Austin deserves better than this app.

This app is total garbage and leaves me so frustrated every single time I try to use it. The user interface and lag is terrible. Takes me forever to figure out how to load my wallet with money and it wont let me select specific cards to use. The city needs to hire an actual designer to create this app.

This is actually the best designed UX in a phone app I have ever experienced. Everything works ideally, from adding vehicles and cards as you get your parking space to the tiles on the home screen for active parking sessions. This thing just works. Big kudos to the UX designer for making things just work and keeping it simple.

No notification when session expires; used to have a notification and honk sound. Warning that you're about to replenish your wallet funds has been removed, so it'll charge your card without receiving authorization. Additionally there is no alarm warning when the zone is about to be requiring payment. If you park early in the morning, you are not allowed to pre-pay for when the zone becomes active. There should at least be an alarm that will remind you when it is time to pay. So annoying.

"Between the dates of 7/24/19 - 9/6/19 an issue occurred within the Park ATX App that prevented some users' credit or debit cards from being charged when adding funds to their wallet accounts. With the issue corrected, we now need to charge your card for the funds that were added to your account during this period but not actually charged at the time and will do so in the coming days." Its Yalls fault! Why should we have to pay for yalls error! Total garbage.

This app is a pain in the Ausstin. 30 minutes to get the app registered. Unable to apply redemption codes, crashed several times during setup, wallet setup is extremely difficult, and frankly I think $12 to park for 4 hours is ridiculous.

A pretty app—if it only worked. Payments wouldn't go though on several different cards. Should add the capability to edit vehicle and payment info without having to quit the session and go into the menu.

I absolutely despise this app ever since it switched from parkx to park atx a few months ago. it went from single digit zone numbers to a 5+number zones, it's less user friendly and send to no longer alert me when my time is expiring. 100% terrible changes to this app across the board

I've started getting more frequent spam texts since I signed up. no idea about the service. i use a nickname, except where money might be involved. 3 hours after I signed up, I started getting spam texts using my real first name. convinced me that I don't want the app that bad... and I can use the exercise. I gave 3 stars to give an average fair rating.

$10 minimum purchase for my "wallet" and convenience fees to use the app? Exactly whom is this convenient for? Certainly not me. I would have gladly put some quarters in the meter and been on my way. The city really loves milking its residents.

It used to work great when it was the old version (ParkX, I think it was called). Now it won't accept any of my cards for payment. Back to the old school method of carrying around quarters, I guess.

They charge you more to use the app than to just buy a ticket at the pay station, and when you have a ticket from the pay station, you can park anywhere in the city until it runs out. With the app, if you move your car you pay again.

Payment didn't work for me, said my (visa credit) card was not accepted here. The UI is super confusing. A convenience fee? I guess parking meters are free as they don't have one.

Worst app ever. I already have a wallet set up. But as soon as I enter the validation code, it asks me to setup another wallet. And after clicking "setup wallet", it takes back to the home screen. Money stuck in wallet = money wasted.