Partners Patient Gateway

Very excellent app easy to use. Helps me to keep in touch with my caregivers. I am able to request changes to my appointments and see new appointments. I am able to see each caregiver's note after each visit. It's very efficient and effective.

Useful app for communicating with my providers. However it does not always save changes, so the same information keeps showing up when I log in.

I give this app 5 ☆s and would give it more if it allowed it to. It allows me to stay in contact with my doctor and health care team, request appointments, meds and see all notes from appointments and see all test results

I love Patients Gateway, it is so convenient to check my records and contact my doctor. It is easy to use and find the information that I want.

The message system is not very user friendly and is missing most of the attributes of a normal email system would have. For example, there is no ability to add cc, so if you want to send message to more than one person, you have to send multiple messages. The character limit is also very low and word documents are not an acceptable format for attachments.

This app basically works like an outdated email. It is difficult to share links and you can't select information off your clipboard. EX: you can use the paste option or share downloads, but you can't go into your clipboard and share links or memos. You have to jump back and forth to copy links. Depending on which function you're in you can't just send photos or easily share information from outside sources. You can't take screenshots or do side by side comparisons of test history. IMPROVE

Very easy to navigate through. If you want faster treatment this is the way to go. Why call and stay on hold when you can ask all the questions, and get all the answers you need a lot faster. Just saying. Sign up. It makes life easier for everyone including yourself. One thing a patient should be able to do is print out test results, etc. I gave it 5 stars because its easy to navigate through and communication was good. Would also be better if my appointments at other facilities showed up here.

This app works well for viewing basics and paying bills, but I can't find a way to be notified when a new appointment is scheduled or when an appointment has been rescheduled. That seems like a reasonable, basic function missing from an app that sends email notifications about everything else.

Horrible , very complicated , useless , you need a computer genius to navigate it and still gets nowhere , I never was able to accomplish anything I wanted to do and always logged out after a lot of frustration without doing what I was trying to do . Even my friend who works as a tech support and security couldn't help . Information and records are wrong , incomplete and different between the phone , the desktop and the laptop . Also different from other organizations using a different log in

I have never had a problem utilizing Gateway. My phone has been trying for 1 (one) hour for the new app to download. It still has not downloaded the new version. Why change something that is easy to navigate through. There was nothing wrong with the old version. This sucks!!!@ ok so Inam unable to download this app. I have utilized this for appt. and to keep in contact with my PCP. THIS IS CRAZY.

There was an update or something and this app no longer works on my phone. I've uninstalled, reinstalled, changed the pw, tried it several times to no avail. Still says "there's a problem with the server, try again later". I called IT support 2x and although they offer help, none of the suggestions have worked. Disappointing.

Very easy to navigate and communicate with providers.

This program is the pits. You get an email telling you that you have a message you need to read it in the portal, with a link to the login page. You go there, log in, find the message (not easy) and it tells you that you have something you need to read, but you have to go to a different heading (and the headings not only are grouped in a very illogical and counter intuitive way, but they don't quite correspond to the headings' names given in the instructions!) and find the right subtopic, and it turns out to be something like an appointment reminder, which they could have just told you in the email. The developers of this software are mostly interested in justifying their jobs, perhaps? Moreover, if you're writing a message, and there's a hiccup in your connection or in their server, all you work is gone, and you start the message over again. They should be ashamed.

This app works well but when it required extra information to sign it it locked me out with out any way of recovering. I understand the importance of of security but there must be a simpler way to allow a person to recover their own account. It's extremely frustrating when I can't reach my information and there is no information on how to correct the problem. Extremely frustrating.

I'm really liking this app. The features are getting better and better and coming together nicely.

Nice app. Very useful. The interface can be better tho

Very accessible results of tests and get answers to messages quickly

This is a very efficient and effective way to communicate with my providers and to see my test results.

Could be great app if Android fingerprint or code access always worked. Calls to Tech Support number dozens of times over past 2 yrs, with NO resolution. Only app amongst ALL my many apps that works only OCCASIONALY with fingerprint. Guess it does NOT like Android even latest OS Version, no matter what Samsung Galaxy phone or tablet. I rely on Patient Gateway so it's very tedious to be told by app that fingerprint or access code won't work & I need to login with user name & password. NO SUPPORT!

As a person who has always been disorganized, this app is extremely helpful in several ways. It reminds me of appts, it posts my test results quickly, and i am able to correspond with my Doctors, nurses, med asst, if i have any concerns. I love having everything in one place.

Can't ever figure it out 😣... New edit: they change the format and now I can use my fingerprints to get in and I don't have to remember all those passwords so I'm very happy with mass generals gateway! You can see everything that test results talk to people it's great.

I have now changed it to hated it. There is nothing but server time out errors, even after it was reinstalled. It's limited on information requiring you at every login to go to the full site anyway. The full site isn't much better with the giant calendar which is useless as even the appts come up wrong in it yet still unnecessary. I think they need a better version of FileMaker or really get some Medical/Clinical Web Designers. Try to send message and it won't send went to full site and they messed it up there too. They have been going backwards in their technology department and their RX system online does not work

Best thing MGH ever made, I don't remember things well and it's a great help to me !

Unlike the link from email, my login & password are not remembered by Google, and i need to login in every time. App does not save your data, and as such IF you're in a dark zone( no mobile data, or wifi) you can't access your records. On email, needs to be at same encrypted level as Rally research partners and to the systems combined - different tabs, so they ( researchers) and physicans/ care givers can see my combined appointment schedule for less conflicts.

This has improved but remains just so-so. Renewing prescriptions is clumsy. There is no easy to see summary of vitals. Your blood type is not listed. I have had good luck with scheduling appointments. It is more cute than practical.

Has made it easier to contact providers, request prescription renewals of chronic meds, or just easier in general to contact MD with questions or any change in condition. So for me, it's a very useful way to communicate with provider. Saves time & frustration at the need to contact provider multiple times to be sure message has reached provider when something new or unusual has occurred with my status, like a newly elevated creatinine.

App is great but very frequently won't allow Fingerprint or Access Code for login. Tech support never responds or tells me no one else has this problem. It happens when I alternate using cell and tablet, both latest Android version. Still happening 2 yrs later.

The best app ever...we can learn our test results in no time and communicate with our physicians spontaneously. With the light shining at the end of the tunnel, all our anxieties are gone. Thank you!

Very good ,but I'd like to be able to print out info ,or share it with someone pieces at a time ,not the whole site . Also there should be more options in the question area to send to doctor or office or be able to customize it ,as a priority or not high priority.

App does not notify you when an appointment is made and offices don't call anymore to schedule. I had no idea a follow up was scheduled until they called me to confirm it a few days before. It was scheduled for a very inconvenient time for me.