Passenger rights
Launched by the European Commission in 2013, the app now covers all modes of transport in the EU – air, rail, bus and boat.
Passenger Rights gives clear and concise information on travel rights in the European Union. The question/answer format makes it easy for you to identify the problem you're having and get a clear explanation of your rights concerning that problem, and the options available to you.
The app includes features for visually impaired people (when supported by the device), is available in 25 languages and uses local storage on your device to avoid the need for data connectivity whilst travelling.
Category : Travel & Local
Reviews (30)
App is not loading at all, but giving 3 stars anyway because I applaud the effort by the EU to provide free official information on the rights of us victims of the transport industry. To developers: I do hope you will fix this bug, I am in a horrible situation with Norwegian Airlines where the info you could provide may make a crucial difference. No doubt many others are at this junction also.
it didn't even start. Restarted my phone twice and still nothing. It's useless and not user friendly at all.
Works perfectly on my Lenovo Yoga YT3-X90F running its original Android 6.0.1, yet fails to open on my Huawei P20 running Android 10.
The app does not even load at launch so it's completely useless.
Never gets loaded. Need to see that splash screen 1 hour more, of course)
Not compatible with latest Android versions
The app just hangs on starting, being installed on a modern Android smartphone.
Not working. It is always loading sign ...
Does not open at all. Loads for 5 mins and still nothing.
Needs to be updated to function on new android systems
Update it please. Doesn't load anymore
App is just loading all the time
Great....Very useful!!!! APPRECIATED!!!
Doesn't load at all
It doesn't load!
Not opening at all
Just loads and loads.
It won't start
Doesn't start
No detailed info. In practice, useless
Great idea, zero for execution. Doesn't even start on Android 10
App cannot download any information thru 4g???- also should be updated to latest Android versions
My travel agent called me today to tell my return flight on the 21 of Aug has been cancelled. BA
It's very easy to use and I'm sure it would be handy when traveling and things go wrong and one starts to panic. The design could be nicer without all these “shiny” icons – it's just one ugly looking app.
Top class! I had a damaged case discovered as I was trying to board my coach from Heathrow back home, after an American Airlines flight in from Miami. AA were insisting the only way it could be resolved was to return to LHR to report to staff in person. This app clarified that under EU regulations I only had to inform the airline within 7 days in writing and they were obliged to deal. When I pointed that out to the airline they complied & I had my new bag delivered to my house. Without the app I probably would not have found this info out.
Missing lots of info that should be included such as compensation details. The app seems to be more interested in providing a link to complain rather than helping people who are trying to deal with a current problem.
It's ugly but provides lots of information.
App has has your basic travellers rights listed. Useful but almost every advice is "contact your travel operator"
and it's scary when it says "unfortunately your passenger rights stopped"
Unfortunately it's not working. The app starts and tries to download some content that never succeed. You should fix the problems because I think it's a very good initiative, but obviously it must work to be useful.