Peet's Coffee

The app has a hard time. Lots of error messages, declined to add my credit card (which works in store). Additionally, I'm not sure why the app has you customize the drinks you order with added milk and sweetener when they don't prepare it that way and expect you to do it when picking up. At least let us know that before picking up and bringing home the drink not knowing it isn't what was ordered. It is handy to skip lines though.

Surprise, surprise, there's another major issue with this app. This app used to be terrible, but usable. Now whenever I order at one location, the in-app receipt verifies the correct location. HOWEVER, it then sends the order to a different location which then appears as the location I "ordered from" in the email receipt that I'm sent.

Horrible. The points are difficult to apply and if you don't do it correctly, you lose them completely. The old system worked fine, and Peet's changed it so that it is very difficult to use points and there is some luck involved as to whether the app pushes the points through. Very disappointing.

It does not work correctly I have tried to add my credit cards so I can pay with the app and it just gives me error messages all the time so I'm just giving up. And thank you for responding to me but still I upgraded the app I didn't get a separate app I just upgraded it and it still won't let me add anything it just keeps saying there's an error adding my credit cards.. It's very frustrating I don't know what to do because it makes the app useless I have to add it manually every single time

HTTP and Java errors all over the place, indicating very little testing has been done prior to release. Additionally, the inability to pay via Google Pay (or add a gift balance) renders the app good for only one thing (when it works) - earning rewards. Update: Errors persist, and now points are not accruing from in-store scans, making it now 100% useless.

Great coffee, worst app out there for coffee. Menu items are wrong (no whip listed on mocha, even though that is a default topping, nor any ability to ask for no whip... all of a sudden?) Everything about how this app is configured for ordering drinks is badly planned/designed! It says 'Menu' where it should say 'order'. Favorites saved just shows an error when menu changes (seriously, give suggestions or just take me to my order details to update/edit, but don't just show me 'error'.) Bad!

Can not figure out how to redeem points inside app at one point it deducted points before I made the purchase and I had to email Peets and they put the points back in the app so I thank them for that. Also my balance has not been updated it's still sitting at $37 when it's actually down to $10 I had to check with the cashier. I guess maybe I should uninstal reinstalll because enough people are not having the same problems.

They didn't bother to test the app. I had been using the website and wanted to try the app. When I hit login (not create an account) after entering my email and password it says I can't use that email because it already exists. Of course it does. That's why I was using it to login. I sent a help request weeks ago and they never responded. No concept of quality and no interest in support.

This app is borderline useless. If you want to order in-store, scan your code and use your rewards, it's fine. If you want to use order ahead or pay with the app? You're out of luck. This app eats rewards if you order ahead, because it doesn't update your total amount with your applied rewards, meaning you pay full price and lose your reward points. There's no way to force a refresh on the total anymore since they rolled out the pull up total on the order screen.

The rewards no longer work. If I select them they just disappear after the order, but don't actually take off the discount. Add a code or something so people can use it on the website through their account as a backup for the app. Because right now the "rewards" do nothing and the points are worthless, making the app pointless. Both the Starbucks and Coffee Bean apps have their points/reward system working perfectly. This all worked fine until the last few weeks ago.

Got the app when staying at a motel in Alameda -- I could see Peets across the parking lot but it was early in the pandemic and they were only taking orders for pick up through the app. I downloaded the app to get my morning coffee and have been using it whenever I see a Peets ever since. The perks are as good as the coffee, and the app has built customer loyalty, with me at least. Thank you ☕

Checkout navigation took me literal minutes to find. Doesn't save cart if app crashes or closes. Redeeming rewards is cumbersome and confusing —must manually select twice, and subtotal doesn't reflect the discount.

Very difficult to set up card; struggles with anything other than vanilla wifi connection; gives uninformative errors. Has some confusing UI moments, especially around approving/canceling locations; I've had to bike back home to pick up coffee after negotiating the "change location? Approve/cancel" dialogs.

The app is much more stable than it used to be. Fairly easy to navigate when you get used to it. You can favorite drinks and ordering is pretty straightforward. Earning rewards takes a long time though.

Update: Your app is broken. 2 things. 1) I always use recents or reorder. When choosing a reward of 120 pts it decremented my points but still charged me. Chorizo flatbread and the egg sandwich. I tried starting from scratch and just order a sandwich, same result. At this point, you've stolen 360 pts. How do I get them back? 2) When you select reorder and delete one item, the price does not change. I had to select the one item left and select update order before it showed the correct price.

Terrible experience. Instructions from customer service on how to troubleshoot the app may work but it so extensive that i wont be trying. There is no point in making an app if its not going to be user friendly fo simple things like changing a card.

Worst app ever. I have had free drinks which I properly apply and yet I am charged for the drink and my free points are lost. 4 times. They re add the free but it happens over and over again. I love Peet's but until they fix it I will not go again. I have been told by other customers as well as baristas that this is a common problem.

This app is horrible! It randomly switches stores after you place your order. Happens to me several times, and overheard another customer complaining about the exact same thing. Navigation is not intuitive and ordering is a pain. Keeps popping up with what they're pushing as specials, interrupting your ordering process. Awful app. They could learn a thing or two from their competitor's app.

Quick and easy to use! Updated - not anymore! The update has changed the ease of use. I can't even figure out how to view my balance if funds! I don't think I like it anymore. Easier to walk in and have them scan my QR code. Booo! Updating again - the new interface is NOT user friendly. I can't even figure out how to add a gift card balance I received as a gift!!!

FYI, most of the positive reviews are about Peet's, which I love - not the app update! I moved cities at the same time they updated the app. Twice now I've selected my new store in Costa Mesa for order ahead, double-checked the order location, but when the order went through, it switched back to the previous store, I had to contact them tons to fix things, also on multiple charges. It's complicated, frustrating, and confusing. My free drinks have disappeared before I thought they expired. Awful!

Since the outsource devs lacks the ability to figure out the bug I'll do it for you... If you attempt to redeem 120pts for a free drink BUT you add something else like a cookie that you intend to pay for, the app has no idea what to do. It won't apply the freebie BUT will deduct your points. Nice! If you redeem pts make sure your order has nothing else otherwise you'll be doing back n forth emails with support.

Can't get into account now🤔 I lost my phone and reinstalled the app on a new one and tried to log in but can't get passed the date of birth screen. I get an error System invalidOperation exception was thrown. I just want coffee😑and all my points. Help!

Won't let me select a local store. No local store shows up even though I live a block away from one. It shows my city which is a major city, but it doesn't show any locations. Terrible!

Everytime i use your so someone goes wrong. It's saying my network has an issue (I'm on data), i try to add my payment method, all credentials correct, says to try again later. Get this app together.

i never actually read the ratings. all very suprising, ive never had any mentioned problems with the app. I think maybe once or twice the app pooped out but every app does this occasionally.

This is a half hearted thing. It won't show you your receipt. You can't make a purchase with it unless you prepay. Peets around here doesn't give reciepts unless you ask for them, and doesn't give the free coffee with purchase of beans unless you ask, and then they look put out. I'm not sure if that's a training issue or a way of saving money, but if it's a training issue, it, and the reciepts issue, could be resolved by just adding it onto the app. This thing fails to live up to it's potential.

Can't edit or delete previous review, so posting a five-star to cancel out the poor one. Got the app working. Wish it would be more specific as to what errors are causing failed logins, though.

I wasn't able to use the coupon AND I wasn't able to use money on Peet's card 🤔🤨😮‍💨 very frustrating. I love the coffee BUT other places make it so much easier to order, redeem points, and use credits, that I have about given up from continuing my service with Peet's 😔😪

literally the app won't refresh after an order, aka the reward points were not added and the balance not subtracted. well, but there's not enough money to buy the next drink anyway. So tell me why do I have an app that doesn't reflect points nor balance?

I don't think this app has ever worked well. Endless https errors, pages just dont load, did you want your anniversary freebie? Sorry can't load that either. I kept it for the menu and bc i had a gift card but honestly just look up the menu online and keep the physical gift card in ur wallet. Can i order w/o issue? Thankfully yes. But all the bugs make me refrain from adding my credit cards to this app. I don't trust the security at all if https errors keep popping up.