PG&E Mobile Bill Pay
FEATURES
• CONVENIENCE: Securely store and access all of your PG&E accounts and payment methods to make quick future payment from your device – you only have to enter your PG&E account and payment information once. Avoid the hassle and cost of writing and mailing a check or driving down to the payment office.
• ACCOUNT BALANCE: Want to know how much you need to pay? No problem. Amount due information is sent directly to the app
• PAYMENT METHODS: Pay using your bank account, VISA® and MasterCard® credit/debit cards
• SAME-DAY PAYMENTS: Make immediate, same-day post payments to your PG&E account*
• PAYMENT HISTORY: Payment receipts sent directly to your email inbox and view past in-app payments right from your dashboard
• LOCATION FINDER: Find a PG&E authorized payment location near you*Payments made before 5 p.m. Pacific Time will be posted that day, payments after 5 p.m. Pacific Time will be posted the following day.
CONVENIENCE FEE
• There is a $1.25 convenience fee per payment, charged by TIO Networks
• This fee is the same as other PG&E payment methods such as online (via EZ Pay) and pay-by
- phone.
• Fee covers all transaction costs, including merchant and bank fees associated with secure, electronic transactions
SECURITYProtecting your privacy and the confidentiality of your personal information has always been fundamental to the way TIO does business. You can feel confident that we take the appropriate steps necessary to ensure your personal information is always protected.PG&E Mobile Bill Pay users are protected by:
• SECURE DATABASE: Protection includes but is not limited to firewalls, intrusion detection systems, and data encryption.
• BANK-LEVEL SECURITY: Internationally-recognized security standards and practices.
• SECURE ACCESS: Only authorized users can access your account with your secure 4 to 6 digit PIN
• SECURE DATA TRANSMISSION: All data is sent and received with up to 256-bit SSL encryption
• SECURITY PROTOCOL: Your sensitive data is never stored on your device while you are not logged in
We are committed to protecting the privacy and security of your personal information. See our Privacy Policy at http://tiocustomersupport.com/pge-android/privacy.html.
CUSTOMER SUPPORT24/7 support is available via phone and email. Contact information is provided in the application.If you have any questions/comments/suggestions, please send us feedback at [email protected].
NOTE
• This application requires an active Internet connection
• This application has not been specifically optimized to work with tablet devices
• All access and use of this application is subject to and governed by the PG&E Mobile Bill Pay End User License Agreement, Terms and Conditions, and Privacy Policy
Category : Finance
Reviews (26)
This app stopped working on note 9 phones a few months back. Just sits at pge logo with loading spinner forever now. Clearing data, reinstalling, etc. do not resolve.
Wont let me log in and keeps telling me that my session has expired! Worst app ever! Waste of time and space on my phone. Dont download!!
Session expired messages all the time. Cant log in. Uninstalled. Very disapointed.
Used to work fine. Now you can't even sign in and continues to give an error messsge
doesn't work. it just sits on the loading screen and does nothing.
Not working at all. Won't allow access. Times out
try to open app and it just stays there spinning the standby load up icon
When I want to sing in, doesn't work, error session has expired
Doesn't let me log in says there is a server error. Don't install not worth the hassle.
App won't open or login on Samsung Galaxy Note 9
Not sure why this is still in the play store, see from the comments that it hasn't worked for awhile
Use to work before and all of asl sudden it doesn't work??? Like what the hell....
it used to be good paying your bill real quick eventho it was a extra 1.50 service charge to use the app.. now all of a sudden I can't even log in to do that what a waste of memory space..i have a s7 so I really shouldn't be experiencing a issue running any apps and this was tested as well on a iPhone7 tonight and same results app request for email and servers busy..
This app was fantastic, until it suddenly stopped working for no reason. Every time I went to login it immediately told me the session had timed out. My last hope is uninstall, reinstall. *Update* Now more than a month after my original post the problem still isn't any different, I would suggest their website, calling or moving outside their service area.
The app used to work just barely enough to make my payment each month. With the last update to the app, I am no longer able to use the app at all. Any time a login it kicks me out and says my session has expired. Uninstalling now.
I have used this app for over 2 years and I love it. It's so easy and convenient to pay my bill. Now it won't work and that's because the company that created the app discovered security vulnerabilities. I even received a letter from them. I'm hoping they will get things resolved soon so I can begin using this app again.
When I first downloaded it a few months ago it worked perfectly fine now won't let me sign into it it says it my session has expired every time I try and sign into it and no matter what I do I can't get into my account I have to use a different device to be able to get into my account to pay my bill. It's extremely annoying having an app that doesn't work!!
Super easy to use ... EDIT: was 5 start is now 1 star... This app no longer functions and will not even get past the initial loading screen. Uterly broken. I'm a developer and had Ipushed out an app like this I would be looking for a new job quick as my clients would have fired me.. :-/ also less of an issue but woulod be nice if this app supported the Dex platform as well..
Doesn't let me schedule my insanely high payment for a later date so it's either pay right away or do something out side of this app to remind you. Next, no fingerprint login, gotta say, 3 stars is pretty generous.
Glad to see I'm not the only one that is pissed off and having issues with this app. I've used this app for so long, I can't even remember when I first downloaded it. It was such a great app and now I can't even log in. I did everything you could possibly do from a user standpoint: cleared the cache, cleared the data, restarted my phone, uninstalled then reinstalled and it still won't work. So ridiculous
I used to love this app, now I see there have been problems with sign ins for well over 2 weeks. The fact that it still isnt fixed, makes me edit my review from 2015 of 5 stars, to 1 star. Get it fixed, guys. Obviously, there is a problem here.
It was a wonderful app for a while. Then suddenly it won't let me sign in no matter what I do. I am running the Google Pixel so there really shouldn't be any issues. No mater what I do it says session has expired, I have never had this issue until the last 2 months. Please fix this.
It makes paying my bill hassle-free, I hate doing it over the phone, it's a pain going in person and waiting in line, and I can never trust the Post Office now adays in case they were to lose my mail in between the seats other vehicle and I wonder why my power shuts off. I'm glad they make apps for this kind of thing!
it doesnt work. was able to pay bill for 4 months then...error your session has timed out. pge says no eta on fix. not happy. if u pay by phone its a lot more money. way to let so many down pge. they know and wont fix. prob want you to pay the $5-6 to pay over the phone :( crooks!!!
App is currently broken won't let you sign into account. Used to be great and fast now it's worthless
Haven't been able to even register. Says session expired, haven't even started the session! Uninstalling app. Wouldn't even give a star if that was an option.