Pollo Tropical

Convenient and friendly. I live right on the beach behind the entrance of Daytona Beach Fl. I see and hear everyone that visits. Pollo always delivers ahead of time, even on special events in Daytona. The food is delicious. There are multiple options as well as accommodations for someone who's dieting or has a unique palate. What I'm trying to saying is, Pollo Tropical is an awesome place that serves delicious foods

Can't scan receipts to get points, it always shows an error message and says wait 4 hours to try again. And how is it you can't access the menu, without ordering? I just want to see the menu without ordering.

I love the restaurant however the app designed is kinda generic and unappealing. I would love to see a good update with some better rewards. Forget the app the restaurant is great and the food is absolutely delicious.

Ordered grilled master surf & turf; Chicken was dried out(dark meat) I found 4 pieces of steak hidden somewhere in the mix that were burnt to a crisp and smaller than my fork, and 51/50 size shrimp. Like always the balsomic tomatoes & onions are great. Don't understand why it's offered but when I tried to order they wouldn't let me substitute yellow rice for white rice. Yet the app I ordered from gave me the option to substitute. number 1-5 with 5 being the best, this meal has been rated 1

You can't cancel the order on the app, their website or the store. Really bad experience, and the worse part was that I have to wait almost an hour to get it.

The app just won't let me order anything. I place my order, go to the check out and then error message everytime. I try to order something, anything but it's always the same Error Message.

every time I order, they always forget to include something. especially the sauces they never get it right. 😒 food quality is not consistent. University and Westview Coral springs, FL

It takes about an hour or more for customer service to answer and the app doesn't let you know when the place you order is out of something in the menu

One and done. App is buggy and not the most functional. Made one order, missing items, there is no way to report a problem or issues with a prior order, the only help feature is a link to an email address. 4-5 days later I haven't heard anything, not even a confirmation that someone even saw my message.

This is actually abysmal. How is it that you design this app without a way to cancel your order. The app sent the order to the wrong location miles away after I had changed it and I had to call the support number, which took multiple tries to get an agent on the phone. To be fair, the agent was helpful but still, garbage app

This app makes a lot of promises . Sends email link to confirm sign up but there is no link that's works email sent to my spam and nothing in it . Plus fake coupons not working when I went to pollo tropical restaurant they said coupon was not valid did not work .

I am placing my order in this restaurant always. They are very nice. I didn't spend much time waiting for my order. A lot spaces for parking are available.

It was working fine before the new update but now with the new update it doesn't scan the receipt neither accept to imput manually the barcode numbers , I can't get poits anymore 😡

app has glitches. it didn't let me add a dúo family meal, saying the location selected didn't have it. Once I emptied the cart, it accepted the order. Also, I was not able to change the location or add a favorite location to my profile.

Doesn't scan my tickets. When scan at the store, sometimes it doesn't add the points, so, pretty bad...

the service is the worst. no one cares about customer service at this location. chicken quality is horrible. burnt dried chicken. never have any of the sauce. just lazy and don't want to make more or walk to the back to get more.

Latinamerican Style and Healthy fast food. My son Love it, with the plus of Using the app to get points and promotions.

Inept service and app. Previous ISS- app gives false hours. Placed order, through app, pick-up inside, due to time constraints (drive through takes a while) Arrived only to find out there is no inside, it was gutted- should not be an option then. Over 15 mins in line, to find out order not ready and not located. Had to regive order. Food was wrong AND random sauces excluding ones I ordered. Bag was knotted so couldn't check before I left. 2nd try- preorder in app- 30 min in line. Lost order.

Love it! Get the app! Perfect family dinners for busy mom's! You get free delivery for orders over $15 and you can collect loyalty points...I just saved $5 on dinner tonight! In addition to that, the food is yummilicious! They have sides such as Mac and cheese for the kids, rice and beans, Cesar salads and other sides to choose from. Not to mention their chicken is flavourful and delicious 😋

Food is good when they make it right. Just received a chicken caesar with no chicken. Not the first time.

It's a pretty good app for quick service. It has a few flaws. Whenever you order from somewhere, it shows where you last ate, instead of the store closest to you like it says it does. This has cost me around $40 because the customer support isn't great. It is great to order a meal ahead of time, but they regularly miss items from the bag making it extremely annoying to have to repeatedly check the bag over and over. The rewards program is nice and so is the overlay. I recommend, but be careful.

The app is very user friendly while ordering. BUT....if you make a mistake and place the order incorrectly...friendly app no more. There's no way to cancel an order, or modify it, or directly contact the store you placed the order with for that matter. Basically, while things go in their favor (people spending money), all is good. Once a little Customer Service is required, you are done for. Good luck calling the corporate phone number they list there. 😒

Its ok i guess. Not very useful though. What good is downloading an app that doesn't work all the time? You have to scan the barcode from the receipt of your purchase in order to get rewards but the barcode scanner barely reads, the receipts from the restaurants barely print well, so the scanner barely reads it, and entering manually doesn't work all the time either. I go to Pollo tropical like 5 times a week and love it. But this is not a reliable app.

Signed in with Facebook. It wants me to verify my email but gives some weird Facebook email address. This pops up every few seconds and it's so annoying! I go in to change the email address and it won't let me click it. Shows the arrow like you can click but nothing happens. Matter of fact, nothing in my profile can be clicked on to change.

Just mad an order delivery guy didn't even show up he sent a massage asking where is the appartment although my adress is complete they make a delivery every once in a while now 2 times they don't deliver and end up charging me that's just the last two weeks. Worst service ever bunch of lies they never answer the phone even. Ian never ordering again evert time I re try this app thinking this time it might work but it seems more likely to win the lottery over getting your food with them

Currently stuck in upgrade loop! Going back and forth between must upgrade app link on the app and Google play open link after having been upgraded. Guess we're eating Applebee's tonight.

Every single time I order from this West Boca Pollo Tropical, the order is WRONG!!!! In spite of sauces written on the receipt, none were included. The white meat skin was burnt (black) and the 3 paper plates requested were not included. Sometimes they forget an entree like roast pork or others. Why do I bother???

Not taking my purchases lately to turn into points. I have had countless orders not register.

Like the idea of paying online, but they need to fix the pickup time because the food is never ready when it says it is

It's just ok, I don't get much from it. I get more offers from other restaurants apps.