PSO

Extremely easy app in which to check how much usage you have up-to-date, file service claims, or initiate service calls. Also it's easy to report outages, specific to your immediate area. you can pay bills and do just about anything else that you could possibly do inside of a store, paying station, or any other venue of payment. also allowing you with many opportunities in ways in which to pay and you can also set up any type of payment arrangement, all from the app.

The app/ online service is garbage. Seems to always have a freaking problem. Log in to make a payment in the app? Please confirm email with a code we sent you, enter code, failed, change email, asked me to confirm with a code. Failed. I just want to pay my damn bill through the app one month without issues! This is an every other month it's something stalling my payment process online.

Everytime I try to log on it says oops. It's a good thing I'm already on auto pay or I would be in trouble. This app used to work great but over the last few months it stopped working. I have even tried uninstalling and reinstalling to no avail.

Bill pay works well for me, but I cannot view my PDF bill without installing Adobe PDF, which I don't want to use. I have Foxit PDF installed and the PSO is the only app that doesn't recognize it as the default PDF viewer. This wasn't the case a few months ago, so it must be a recent update issue.

The app doesn't show if you have a credit on your account when your already on the average plan and it is very frustrating so you can plan ahead and manage your usage and make sure you have the money for an upcomming bill when your credit is about gone.

Didn't work fingerprint after updating 😪

Amount due is almost never correct - either wrong amount or a negative amount. Better to do it through the website - which unfortunately has horrible UI but atleast the amounts are accurate.

The app is junk. I had it setup to use my finger print to sign in. It always tells me my session has expired when I scan my finger and that I need to enter my password. So much easier to use the website.

App won't load. Been this way for 6 months. No update fixes it. Also, they charge a processing fee for payment through the app but not on website. Why use the app? Deleting it now.

Limited services, but convenient for the important stuff (bill view/pay and outage reports). Rarely any bugs and easy to use.

I can never get in to the app. It's always saying something went wrong on our end please try again later. Please fix this problem. I thought it would be fixed by now. It's been a few weeks now my bill is almost due and I can't get on.

This company just got its franchise renewed and the first thing they did was price gouge their customers and receive a bailout because they were unprepared for the winter. Greedy and incompetent. They gained more than enough profit to offset their fuel cost.

This app hasn't worked since March and this is November. Straighten up and make it easy to pay my bill . Tempted to go off grid solar because of the aggravating problems trying to pay coupled with the frequent power blinks and outages

Beautiful app destroyed by one amazing problem. When I pay by credit/debit card, I'm to be charged a fee for "processing." Yet, on the website there is no charge. So, why would I use the app?

Why do I have to log in every time?? Thought the app would be easier but I didnt have to log in every time on the website. Keep your app. I'll be at the website not having to re enter my log in information every time. Thanks so much

My app 95% of the time for the past month or so wont load my account information. Not sure what the company updated. But makes it very hard to use

Oops! Something went wrong on our end. Please try again later. Every time I use the app i get this message. What's the point? You're AEP for God's sake. Step up your game. The local mom n pop co-ops have more reliable apps.

This makes paying my bill so much easier. Much more convenient because I hate dealing with automated systems over the phone.

I love love this app. Easy to use. No paper chase or any need to keep checking the mail. Great customer Service if you need to speak to someone.

Doesn't work half the time, Never tells you why you can't make your payment until it's about to be cut off. Still have to call and talk to a recording what a wastein communication.

I haven't even been able to use the app a single time because I keep getting the "Oops, something went wrong" error and I'm a new customer.

Unable to make a payment, app continues to say oops, somethings wrong on our end. Last couple reviews say the same. Please repair.

I like that you can check if there are power problems in my area, report outage and track your power outage and that it's accurate.

I love this app! I'm able to see exactly where my balance is, pay through the direct link to BillMatrix, and cringe at how much my daily average is 😅 Five stars from me ⭐⭐⭐⭐⭐

Just need to update it so a person can switch from power pay to being able to make a deposit for the electric bill so you can have a steady electric bill instead of stressing from having to come up with money for a power pay payment.

Sure wish we could reply to reviews bc I know some of you are lying. I've used this app for awhile now. Not a single problem. No way you were on hold 2 hours Jackson Christie! Anyone would have hung up before it even went longer than 1 hour. No need to stretch the "truth".

Never updates, can't use to login and sends me to browser when making payments. Waste of space.

Only thing I don't like is not being able to get direct support for after hours problems unlike power outages you can use the app to report those 👍

I hate pso they always screw me over and give me a horrible time and currently are over billing me by $800 after liheap paid my account completely the one staris for the robot chat assistant it's the best option when. Dealing with pso

It didn't let me log in at all. For two months it tells me: oops. Still awfull and can't log in