Radar for Zoho Desk

Radar by Zoho Desk brings exceptions to your attention through simple and intuitive
dashboards. Designed for managers, the app provides vital customer service stats at a
glance, including Live Traffic, Ticket Traffic and Customer Happiness Ratings. It brings
anomalies to your notice instantly, and helps identify bottlenecks even before they
arise.
Some key features:
- Choose the statistics you want to keep an eye on.
- Set pre-defined standards to the chosen metrics, and get notified when there's any
deviation from them.
- Reply to tickets, chat with agents, and post announcements from within the app.
- Stay clued-in to team conversations through the Team Feed, even when you're away
from your desk.
- Customize the look and feel of the app, just the way you want it.