Rapidtransfer
It is an instant money transfer service that delivers funds directly to an Ecobank Account, a Mobile Money wallet, local banks in an Ecobank presence country as well as cash payments through any Ecobank Agent location (Xpress points). The affordable and transparent pricing offered means better value for you and your beneficiaries.
The Rapidtransfer App is truly African. It is one single App that covers all 33 African countries where Ecobank operates.
Category : Finance
Reviews (23)
Can't even live chat. Tried more than thrice but not successful. The main purpose is signed up with rapid transfer didn't work and when you want to complain on live chat not successful. Thinking of uninstalling the app
I hate to give a bad review, but I believe Ecobank has lost my trust in them through their Rapidtransfer. I have been using this app for a while now. But last month I transferred $200, but the beneficiary didnt received the fund. I have been going back and forth with their unhelpful customer service rep. They stole my money. PLEASE AVOID THIS APP for your own good. I am deleting this app for good. Will use other transfer apps that has customer service rep here in US.
It's been a good app for a while now. And truly enjoyed it. However, about 2 weeks ago, everything became bad. I cannot complete any transaction. I have mailed Ecobank four times on this issue. Not even a reply. That's totally wrong and you don't treat customer like that. If you guys don't sit up and make it better, you will loose several customers including myself.
An amazing app that allows you to make transactions, check your credit score and link social media between the lines for latest updates on banking situation and social Crediting services. The app has the ability to invest money and gain interest from investments as well together with much more amazing features such as Virtual Credit Card and much more. The app has a white-coloured background as well; I would recommend this app got your next usage.
What kind of useless App is this? The scanner aint scanning and there's no other means of sending the details via email. The customer service is also not responding and this makes the whole issue terrible. Please resolve and provide an alternative means. Many thanks.
Upon updating the app, it never opens anymore. This is the second time I would be experiencing this. It happened ony previous phone, I couldn't use the app on that phone until I switched this new phone. Now, it's happening again. This is unacceptable.
I'd love to say I've had the chance to use this, but I won't lie to you. I'm running around looking for the warmest place to be during these "cold (s)cummers" in the city podcast! It's only on season 1. If you didn't miss it, don't be left behind. Watch your podcasts, like you do your stocks. Transfer rapidly!!!
At first when I downloaded this app, it looks like it's gonna be good, but then I passed the verification stage and then to set my pin I never received OTP no matter how many times I resent OTP, I logged out and logged in so many times, eventually I was unable to set a pin and I was locked out, worst of all I was asked to reset my PIN, how on Earth do I reset my pin when I don't even have one before. I've contacted the customer service but I am yet to get a reasonable response. 😥😥Help!!!!
I sent two separate transfers to Lagos, Nigeria. 1 arrived immediately. The other has been pending for over 4 hours now and that is the transaction that was needed urgently. There are no details online or on the app for me to contact Ecobank from London UK. They have taken the money out drom my account and I don't know how to contact to ask what the problem is. No contact details for them whatsoever. This is disappointing.
this app has really rendered me useless, long and complicated story but the point is, after making me pass through the stress of all your terms, just at the end, I had to realise I can only send $100 per month, who makes transfer of $100 per month, you guys just take this app off the trends please typing with such a bittered mind, cos I know what I passed through to get things done just to end up on your frustrations
Well, I have been having minor issues with this application. However, the last straw that broke the camel's back happened on the 27th of April. I used the app to transfer money two times. Only one of the transfer was delivered. The second one didn't deliver. I was debited. I have written to you many times without getting replies. Has this app become a scam? Is this fraud? Pls, I want my money back. People should be careful with this app now. It may eat your money and they won't respond to you.
The registration process takes too long to complete... I tried adding a recepient but I'm unable to add the recepient name.. The field doesn't respond. Also, I don't have the list of currencies... After registration, the XOF (Senegal) is missing from the you send field
I thought you guys said you have fixed bugs whereby when customers set up a new rapid transfer account, it will not say WRONG PIN OR WRONG DEBITED AMOUNT wheb registering a new bank card. i have been facing this issue since last two weeks and i cant even complete registration. i was glad when i saw a new app update today but after i updated it on my phone. i face the same WRONG PIN issue. and you specifically posted in the NEW UPDATE, that bug is fixed.
Such a terrible app, you can not Register properly without having a persistent issues like reset pin problems, adding card info Problem, at the end it's a time waster after uploading your ID and selfie info, pls take not the app is far from working.. it's a complete time waster.
Before I signup on their app website, I say you could make up to 200,000 in transfer, but guess what,On the app it says I cannot send more than 400 pounds. I tried 300 still cannot. I made a mistake in downloading this app.Although I read the reviews, I still went ahead to download.This app is a total waste of time
Update: So there is no longer a live chat, no response to emails, hanging transactions, and Ecobank staff on ground do not seem to be aware of the app when approached on issues. Useful app but dicey customer support. Live chat agents seem to have poor internet as they keep disconnecting abruptly .
This app is terrible! Someone who designed this app doesn't know the meaning of rapid. If you don't want stress, don't use this app. Don't even try downloading it. Use moneygram app or wave if you are in US. Here are some money transfer services which will not give you headache Moneygram Wave app PayPal Worldremit Neteller For PayPal, open Xoom account which enable you to transfer funds directly mobile wallet or bank account of your Beneficiary. Google should remove this app from play store.
I can not set up my profile. whenever it gets to the final stage it tells me it's unsuccessful due to internal system error. that I should try again. it keeps saying the same thing over and over again
Documents verification not working. Tried multiple time. After capturing ID and photo it fails.
I found the Rapidtransfer app very simple to use. I can now send money quickly and easily around several African countries. Also, the person I just sent money to received it immediately!
It's terrible apps i wasted my time to complete the registration it's showing internal processing error don't waste your time to download this apps had so many issues bad customer service that i had never see
This app has been very useful especially to me, however since it became dollar to dollar, the option of sending to other local banks apart from Ecobank has been excluded and this has made me very unhappy. Why can't the non-Ecobank customers use the app to transfer money to other local banks like UBA and Co (in Nigeria), is there any special reason for this?
This is a great app but definitely needs some good updates, storing my card and recipient details doesn't work. Most input fields returns error though correct values has been inserted. We need lots of upgrades to make the App faster.