Razor Scooter Share

I have absolutely loved the razor scooters until today. I was making a trip I've done many times and I got charged a $25 fee for parking in a "no parking zone". I understand regulations change but I wasn't notified that I was entering this type of zone, and the map did not clearly indicate this until I was ready to park well over a mile into the zone. This was so dissapointing, not because I had to pay the fee, but there was no prior warning. Fix it pls.

Please extend the red parking zone circle in SA. I love these things but the no parking zones keep getting bigger and distance range circle keeps getting smaller. I live 2 miles from center of downtown and can't ride one all the way home ):

Good scooters, bad app. Doesn't let you rent multiple, everyone has to install the app separately. While I was waiting for my friend to get through the onboarding, the app decided on its own that my rental must be abandoned and ended it automatically. Then it wouldn't let me rent the same one again for a few minutes. And it kept popping the old receipt up. Also no Google Pay support, you have to manually enter your CC. Scooters are very quiet and smooth though.

It worked for the most part. I'm 6 foot no issues. You can see on the map which scooter has charge and choose the better one. First one I tried didn't pair but support canceled the charge in 2 minutes. After that there was one literally besides itwoth 70% charge so I used it and was able to save the walk to my parking spot. Pretty neat

Reasonably fast! A lot of them and they look sturdier, except the wheels maybe over time might wear out but the rest of the scooter looks well built. It has space on top of the back wheel soo.. :) it has a light on front and its bright! For 3 bucks for 12 minutes! Super cool

Dumb app. Was never even able to use it. Won't recognize my location unless I allow it to turn on Bluetooth. Stupid, as there is no reason to have to use bluetooth for a GPS location, let alone to use any other scooter. Deleted before I even used it. Also, there were never any scooters anywhere near me and I live in the middle of the city.

When you have to make a quick trip the Razor app is the way to go. Unlike others which are a lengthy setup, the Razor app is makes taking your first ride a breeze. They have multiple types of scooters also. Both of which are powerful. Give this app a try I'm sure you'll have a great time!

I have not scooted on a Razor yet; haven't been able to because they're either low battery, or after I scan the QR code, I get a instant notification saying, "Scooter Not In Range, Make sure you are near the vehicle and try again." Really?? How was I able to scan the code if it's 'not in range'? Doesn't make any sense. If something is done about this, I will change my rating.

Kinda fun to ride, but they go slow and the company charges by the minute, meaning it's usually the same price to just call a Lyft, and you'll spend half the time in transit. Needs to be both faster and cheaper for me to consider it a practical alternative transportation

First off the scooter has no real power to it so you won't be accelerating until you're downhill. (I could honestly walk faster than this scooter. Secondly there is no pause ride feature which would be highly beneficial if you chose to step away from the scooter for several minutes and not get charged and that brings me to my last problem which is a $25 fee for parking"out of the area"

They require a license and other unnecessary personal information to ride, which not only disadvantages poor people, but also puts you at risk for identity theft. Plus, the scooters often are out of charge and the app glitches 90% of the time. Going back to Lime.

I love these scooters. I think they're the best out there. But I'm having to constantly uninstall and reinstall the app to make it work. I keep getting a message that the scooter is not in range when I'm scanning the barcode right off the scooter im trying to use. Maybe its just my crappy phone Idk but the scooters are the best the app just sucks sometimes

The app never connects to the server or scooters properly, the scooters rarely work properly even then, the app returns an error when trying to charge my card despite everything being entered properly and there being plenty of money available, AND when I've gone to end rides it says it is unable to and only allows me to close out the ride 30 minutes later charging me for the entire timeframe. i had to wait over a week to even get my money back for that particular issue. Lime is much better.

Service Cost Exceeds Value For Short Trips. App works fine, critique is of the service pricing in Portland, OR. Just took my first trip, 5 blocks to grocery, and the cost was 2.36. Uber's cheaper. I can borrow a Mercedes using Car-to-Go for just about double the cost. The only cost justification I see is for trips over 20 blocks. FWIW, I liked the Razor scooter, rode fine, ok speed but not great uphill, and handled good.

The app itself works well, but the prices are ridiculous. $1 fee plus $.29/min doesnt seem too bad, until they add sales tax and another $1 fee from the city. Just under $9 for 18 min of "fun".

Jumped off a lime scooter to try one, 10 min of frustration later I was back on lime and on my way. Location services don't work with the app so it would let me unlock, and it told me payment method wasn't there when it was. The scooters themselves looked like they had a wider deck than the others which I liked, but the handlebars looked to be about 8"-12" lower so I'm sure I (and anyone over 6'1") would have had a sore back from leaning over the whole ride. All conjecture since the app wouldn't let me rent one. Bye Razor.

Downloaded this app because I saw the razor scooters here in San Antonio, TX. I'm a lime and bird charger and their applications seem to be much more refined than razors app. I uninstalled only after they got my payment information. I hope I don't start getting random charges since I've never scanned a razor scooter to ride. I hope razor is able to implement a better app and more scooters. The 3 that I saw on one street did not show up on the app as rideable. After contacting razor scooter through the chat icon inside the app a representative named "Tom" was quick to answer and give a reason as to why the scooters may not be visible. They maybe be at 0% charge and when they drop below a certain percentage the scooters drop off the map. But, all of them at once? I also applied to become a razor scooter charger.

The app was okay, but it couldn't tell that I was right in the parking zone it told me to park the scooter in. The app has no way to do multiple riders like Bird has so we were forced to use Bird scooters for the rest of the family. The scooter was slower than the Bird scooters and it was really chatty. It made noise every minute, yelled at me to turn around when I was close to no riding areas (meanwhile the Bird scooters were zooming along just fine), and when my phone died it had no way to end the ride on another phone. Also, the sign up process involves scanning a drivers license where Bird just needed a Google login. The price was a bit lower than Bird but I would have paid a little more for the ability to ride where the Birds were riding, a faster scooter, and an easier sign up process.

Hello, I'd like to give feedback on my first ride with Razor. I rented the Eco Smart Razor. As someone who loves these things & always gets a group of folx to rent them, I was a bit disappointed at the condition of the Eco Smart Razor. At first glance its rusty, like every part is rusty, reminded me of living in CA or AZ, the Sun eats up metal, you're used to it there. The seat, oh buddy!! Not adjustable & broken to where its front sticks up in places a seat shouldnt. We cut our trip short!

App was buggy with the payment methods on my Pixel 2. No way to delete payment methods. And doesn't mention cost anywhere in the app. Even if it works to unlock the scooters as expected, they need to fix these simple things.

Cool idea but the first scooter I rode the throttle was sticky and the tire was completely flat. The second one I rode the brakes didn't work and I almost went into an intersection. Needless to say there won't be a third ride..

Was not able to get a scooter. It just was hanging for a while without any result. After few attempts i gave up. Then my bank suspected fraud, it seems payment system i broken.. App usability wise you need to add reserve button, there is no fun to walk for 5-8 min to see that someone especially l else took the scooter, again and again... Total disappointment.

The app wouldnt even let me get past the point of verifying my phone number. It constantly force restarts over and over. Even after uninstalling and re-downloading the app multiple times it does not work.

Been using app ride share since 2018. Never had a problem thoroughly enjoyed my experience. Until I was overcharged 100.01 for a scooter ride. The total amount was 104.41. On the razor app it said I was charged the reasonable price of 4.40, but on my bank statement it was as said 104.41. I called customer service and they insisted I made a retail transaction! Then asked me to send them a picture of my BANK STATEMENT SHOWING THE CHARGE. Tread carefully with this app, potential customers

You guys should really think about making it to where we are able to rent more than one scooter at a time. Like when there is more than one person wanting to go on a ride, as in a boyfriend and a girlfriend. Or maybe a group of people but only one person is paying. Also, it would be super convenient if you could "transfer" scooters. Example: I scanned a scooter and I didn't realize that the battery is really low. Instead of having to "End Ride", I would be able to maybe just "Transfer" rides.

Doesn't work well. There is no way to report broken scooters. In order to recover $1.35 you have to spend 30 minutes through the app chat which constantly disconnects. Not sure if this is server side or a bug in the app but something needs to be fixed.

They steal your money with no ride areas where they shut down the scooter. Then you spend more time trying to find a place to park than your entire ride. Engine doesn't immediately turn back on after you're back in a riding zone. So you're stuck with a scooter that is now actively resisting cause the brake is on and you have to get it to a park zone that might be 2 blocks away. And you can't end the ride thru the app even while the scooter isn't working. This is stealing money at its best. Lawsu

The GPS MUST BE REFINED. We were shut down whilst riding on 2nd Avenue by the sundial. The GPS thought we were on the sidewalk. YOU MUST work out the bug which is not allowing for scooters to resume operation after entering and then leaving a restricted Zone. Four different times my family and I had to walk inoperable scooters back to designated parking zones to unlock new ones bc the one we had refused to work. The parking zones also need repositioning to match whats on the ground.

terrible experience. my scooter shut off in the middle of my trip because i was 1 block from a red zone. never entered the zone and it would not reactivate. gretchen, the person with customer service was horrible as well. i will never use this again.

Ride ran out of battery and continued to charge me while saying it still had more power. Meanwhile the app does not allow you to access the ride history and overall feels like a scam. Go with one of the other two scooter services if possible.