RGPro Connect

Extremely frustrating experience. Why can't I stay logged in on multiple centers? Why doesn't the facility lookup have a better search? It needs an almost exact match to get a hit. The interface is not optimised for mobile, mostly looks like an old website rendered in mobile. I hope this is a free service , because if centers are being charged to use it its a rip off.

It looks cobbled together. I binned it when trying to create ban account. I was adding my email address, my phone matched it so selected it from suggestions. This threw me back to the previous screen. I have no confidence in my personal data being safe if they can't get a basic interface working effectively.

It works to book times and do the basics. So I mean it's functional ... However visually it's terrible, menus are difficult to click on, read and select. I also can't add another gym after adding one so I still need to book the other one via a browser... Which makes me think that I'll just end up deleting this. It's really clumsily designed and it shows. I think they rushed it to get it out for covid bookings and gyms were forced to use that only product available...

This app is really primitive feeling, and when compared to MindBody, it's lackluster. It offers me nothing different enough from the actual website, which completely de-incentivizes using it. I hope that updates are made so that it syncs with my calendar, defaults to my home gym and other preferences, and doesn't need me to fill in all of my info every time. This app feels like it was rolled out before it was ready. Some beta testing would've helped. Bummed.

Very weak design. My suggestions: 1. Need a cancellation confirnation step. It cancels a reservation without warning. 2. Ability to edit reservations. I cannot remove a person from my party or replace it with another one. I have to send email or call the gym for this. 3. Easier way to swap between gyms and access to common used items. What about permanent tabs or a dashboard in main screen. Drop down menus are awful on mobile apps. Design 101. 4. Too much verviage on the main screen. Comms 101.

I have no choice but to use this app for my gym but it's a terrible experience every time I do. From counter intuitive flow to the keyboard being opened randomly to the app deliberately disabling your phones back button The UI is so bad it's actually in violation of app store policies. Last update was in 2017 so nothing is going to change.

Now that you can switch facilities within a gym group without signing out, and since they fixed the drop-downs within creating a reservation (so you can answer required questions like "do you have a membership"), this app is passable. Design still lacks polish, and things like "member barcode" remain largely inscrutable, but at least it serves its function properly, now.

Horrible and far from user friendly. My gyms insistence on using this app is a huge part of why I just cancelled my membership. You can book classes on the app but not cancel if you can't make it for any reason which is a huge pain. Your bookings are listed in order of when you made them not in chronological order of when the classes occur. Wasn't worth the frustration for me.

The app works fine and gets the job done, but it would be really helpful to have a calendar view of my already-made bookings. "My Recent Online Bookings" lists them in chronological order of when I made the bookings, but not of when those bookings occur. A calendar view would help people make sure they didn't double- or over-book.

Rotates screen regardless of phone rotation setting. Navigation with Samsung's "back" button doesnt work, only works with app buttons. The app's captcha is overly complicated. Other than these annoyances, it works fine.

Allows me to book in, but that's about it. I'm signed in, only use one centre, and yet every time I need to fill in my birthdate, email address, and phone number - one of these never, ever changes. The other two don't, for all intents and purposes. Also, it won't let me book in for low availability sessions sometimes? Meh, use this only because I need to.

I really wish there is a way to see the bookings in easier way. It only shows in order of bookings made and there are a lot of back-and-forth needed to catch up for daily class participants like me. Also it allows duplicate booking. Really wish it would stop me from doing it!

I want to vote this higher, but I'm constantly fighting the app to do basic things. Using autofill for sign-in doesn't work and you have to sign out to swap to another gym. Accidentally hit the gym web address on its home and found the website loaded in app which I was unable to return from, had to restart the app. Other minor things too I can no longer remember, would stop using the app if I wasn't forced to by my gyms right now. Almost feel like leaving my gyms it's become such a hassle

See below issues I have with the app. 1. I have to enter and find my gym everytime I use the app which is a waste of time. Should have the option to login to your account on the home page in the app instead. 2. You need different accounts for different climbing gyms, even if they're owned by the same company in the same city. Again, waste of my time. This app offers no increased functionality compared to web browser version. @Developers, please note the poor app rating and fix these issues.

The app doesn't seem to properly integrate with any android auto fill functionality be it passwords or fields like email, it likes to reset the app and return you to the main screen. It's almost as if they have made the app frustrating on purpose..

Three stars, lost one for not being able to use more than one gym (my climbing pass is for three gyms, so I can't switch between them) and another for unappealing UI. Three stars because it works for what it says it's going to.

The worst app ever. Always had issues to use the app. Had to unistall several time ir order to get it work. Sadly is the only way I have to book a slot at the gym. The problem? it says that the browser(?) needs to be cache cleanned and doesn't go forward to the reservation.

I find the app simple and effective - it lists all your recent bookings, it autofills some info for me. What I'm wondering is if there's a way to manage bookings to two separate climbing gyms (ie the hive and project) with one account.

Works well if you only go to a single gym; painful to use if you go to several gyms, all using RGPro. The app allows me to be signed in to a single gym at a time, thus requiring to retype the password if I want to book at another facility. If only it would allow to be signed in to multiple gyms at a time, I would be so happy I won't be able to shut up about this app.

Makes simple booking requests faster. Sure it could have some additional features and the UX could be improved, but for booking slots at a single gym it does the job and is faster than going through the website

As soon as I opened the app, I got the "no internet connection" issue that so many others are having. Uninstalled and reinstalled with no change. Unfortunate, because an app for booking gym time sounded useful.

Usable but very hard to check your bookings, for some reason it's in booking order and not in chronological order. Screen would rotate when you lie down, even if you locked disable auto-rotate.

I was fine with this app, but for no apparent reason, it has just started giving me a no internet message, although the app continues to work if I use data when opening it, and then switching to wifi.

Useless app, pretty much just web pages. It does nothing different than what a simple web page could display. I wish my climbing gym would figure out how to use their own website better than using this clunky thing and making me waste space on my phone.

Please facilitate LastPass functionality. Your app goes back to the main screen everytime it loses focus, making LastPass impossible to use with your app.

Buggy software that does not work properly with autofill. UX is old fashioned and text extends beyond the screen on my S21 Ultra.

Last update is 2017. This app is useless. I cannot log in my account. Eveey time i log in, it will jump to the facility choosing page.