Royal Farms Rewards
● Being able to track key food and drink categories to earn free items
● Being able to track points in order to use against a store item
● Viewing a list of current ROFO deals
● Geo-locating a ROFO location based off preferences (gas, electric, diesel fuel options, chicken, open 24-hours, car wash)
● Playing the ROFO match game to earn points
● Birthday perks during your birthday month
● Enroll in rewards program
Category : Travel & Local
Reviews (30)
App needs work. Have setup. Signed in. User info and rewards appear. Go into store. Scan the card No! Have to use the app now! Go into app. Sorry can not connect. 3x reload change to wifi. Still not working. What's the point in having a card if I have to open the app to use my rewards while standing at the register or in store? What if I didn't want to use my phone? Depends on 5g or wifi. This setup needs work.
The update is actually a real improvement. So many times when an app updates, it gets worse. You get used to it working one way and then an update is supposed to help and it doesn't. This one really works better. I love the option to order food through the app for pick up at your local RoFo. If I can ever figure out how to use my points for a chicken dinner, I'll come back and give this 5 stars 😁
Looks like the app has been revamped, so if you were an existing user you can transfer points from the old design. We no longer play a game to add points, we have to make a purchase in order to build up points now🤷🏽♀️ redeeming reward items with points are significantly lower
The new design feels like something made in the late 00s to mid 10s. Functionality is not great. The registers aren't made to scan QR codes and no one can/will do anything to redeem items or earn points, rendering the app completely useless.
Your upgrade was great in migration for points until I went to redeem my points for a meal today 😔 Your system isn't accepting the new ROFO rewards not by scanning the QR code or entering alternate ID phone number on pin pad. I couldn't get my 2 piece meal yet its listed as being redeemed! Please fix it! SIDE NOTE: I feel so bad for the employees at the location I went to today as they tried everything in their power to rectify the issue to no avail. They are just as frustrated as the customers
Just forced to change over because royal farms doesn't like doing free stuff. Newest update has screwed up everything for me, so I can't even re-enter my info to transfer my 2000+ points from the original to this version. Trying to enter my birthday, and it keeps saying something went wrong.
I can't get into the app - completely useless. I completed the "verify and transfer points" procedure using the website the day I received the email instructing me to do so. All my points transferred. I downloaded the new app. I open it and select "I'm an existing member". I enter email, phone number, name & password and the app tells me that email address is already in use. Useless.
When trying to use this app to order and redeem the rewards you've accumulated you can't. It's very confusing and whwn paying the reward points don't come off. Then when you go to the store cashiers can't even help with the points to redeem because they are clueless.
New update is garbage. Rewards don't register. Tried to use my free drink for switching over and it wouldn't accept the reward at the register. Employees couldn't get it to work either. I'll just go to wawa, their reward system is better and it works.
Let's just say it was a working app until just now,it will not let me update, it says that the email is already taken it's my email I have had for years.first it's says it can't confirm my correct information and I can only give it zero stars at this point please help me resolve this problem and I just tried to post the review but it will not let me.did Royal farms stopped the matching game
The coupons never work right! Thankfully at the New Castle,De. Store you have a very patient, knowledgeable , kind employees that always take their time to make sure everything comes out correctly no matter how many people might be in line. Thank you New Castle Employees
They updated to offer order ahead, and it does not work. Just a death loop of error validating bag messages. Idk why it's so difficult for multimillion dollar companies to actually hire qualified IT people. Your business is literally losing customers from your inability to hire friendly people, or have quality apps.
Since the update, my login no longer works. Tells me the email is already taken. When it tells me to use the email OR phone number used to sign up, I still have to put both in, if I don't it won't let me continue. HELP ME PLEASE!
I use to love the app. Then they changed things I couldn't sign in and once I was able to do so I lost all my earned points and I'm now back to zero. And another thing I noticed is my rofo card says 5 points per dollar and everything else's in the app says 2 points for dollar.
Absolutely horrible. Trying to create ROFO pay account. Twice received email, "couldn't verify information, please send pictures of drivers license and utility bill". Been on hold with customer service for 50min and counting. Not worth the hassle.
They keep updating the app.. you lose all your points and cant get them back. It disconnected from the rofo pay and wont reconnect so no gas discounts. Customer service is utterly absent.
Since the last update the application changed from using a barcode to a qr code. The qr code is not recognized at the self service registers. Rendering the app useless.
Old app allowed me to use reward points with just my phone number. Now could not use phone number and must have the phone and new app to use rewards. Very inconvenient! :(
Unbelievably frustrating. I'm not sure what kind of IT people you have working for you, but I truly believe a chimp could have easily accomplished the same level of incompetence.
Was forced to changed from Card Rewards to App. Registers doesn't scan the QR code at all. Seriously make sure it actually works before changing the system.
Fun app, I enjoy getting rewards for buying gas. With the high cost of gasoline. It's nice to get a little something extra for buying gas at Royal farms.
Looks like the app needs work. Only works part of the time. I miss the old one. Of course it could be me and the employees....
When I try to transfer from existing account, the app responds, "The email is already taken." Cannot use updated app.
Ok, existing users CAN login but it's a pain in the butt. If you are an existing user, you actually have to click NEW user first and THEN it will give you the option to login. It's the ONLY way to get in if you have already transferred your account.
App was pretty easy to use. Does not appear to let you use your points in the app which is disappointing
App was hard to setup. Says I'm already signed up with another email but there's no way to access it.
While the rewards program is good, the app deleted the flash card memory game after a recent update, which really hurts.
Should be able to use rewards when cashing out for anything of pur chose instead of royal farms chosen the rewards. My first reward was a bad of M&M I don't eat them so what good is that to me.
I cannot get past the screen where I put in my info to sign in to the app. It keeps saying email is already taken. Do I need to create a brand new account?
The app appears to finally be able to communicate with the stores once you're able to log into your account. Doing that however is a mission in and of itself. The poor cashier finally decided that the QR codes are a waste of time and that it's best to just use the on screen pin pad to verify accounts as the physical cards are now worthless. That seems to be the key to claiming rewards selected within the app. The whole QR scanning is so, so, so misleading and their employees are lost. 2x ⭐ App.