Category : Business
I am unable to change my billing address and/or remove an old address. I have tried to set up "auto pay" but it never sticks, resulting in a large late bill. Also unable to set up "even pay" and/or contact someone from app to resolve these above issues
Absolutely terrible. Ive enrolled in Auto pay 3 seperste times over the past year (even got the confirmation email) come to find out it doesn't go through and I have a past due balance. Fix your system! This is unacceptable.
"Contact to Administrator" is the error message I receive evertime I open the app. Uninstalling and re-installing do not fix the issue. Please fix this problem. I cannot locate an administrator for assistance. Unable to contact anyone to resolve this issue.
It works. Being very insistent on rating their was a pain. Marked down for that. Doesn't show use vs same month last year. Sometimes won't show bill. If they don't stop insisting on a review after I already did, I'll mark them down again.
I can pay my bill, but it no longer remembers payment information, and I constantly get annoying pop-ups. The app used to work OK, but now it's terrible.
Technically works, but features like autopay and remembered payment methods do not. Also bizarrely insistent on rating so I'm being brutally honest. Less than impressed.
They don't respond to their messages in the app. It indicates you will get a response within 2 business days but that does not happen.
Love the app. Makes Bill paying easy and isnt a drain on the phone.
Very convenient to make monthly payments.
Easy to navigate once familiar with the app.
It keeps making me try to review it. I'm giving it 1 star because the only options are "rate now" and "remind me later." You can't just click out of it.
Easy to use. I like the fact that they allow for bill payments on their application
Easy to use. Great way to track you utility usage.
Pretty good. Always room for improvement, but does everything I need.
Pretty basic because nothing works except for Bill payment
Informative and easy to use.
View bill does not work (nothing displays)
Makes you rate it with no other options
Works very well I'm happy with it
Love it now that I have everything set up!
The app works great.
Easy to use
Easy to use.
I love it..
It works
Great app to view and pay bill. The Autopay function and adding payment methods are a bit hidden in a bottom menu bar. There are two menu bars, one at the top and one at the bottom, and I don't understand why. The Autopay and payment method functionality should be all in the "Billing" screen. Moreover, the Efficiency screen lists rebates externally and you cannot access them via the app. Two different design layouts is confusing as well. Home screen has different design than the rest of the app.