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Salesforce Inbox

Salesforce Inbox brings the world’s #1 CRM right to your inbox. Powered by Einstein, Inbox uses artificial intelligence to help your sales reps sell smarter. It recommends follow-ups for emails so important opportunities never slip through the cracks. It automates administrative tasks so reps can spend more time selling. And it allows everyone to discover key insights while they’re on the go so customer meetings become more meaningful and productive.
Inbox is compatible with Sales Cloud, Service Cloud, SalesforceIQ CRM, and Force.com

Category : Productivity

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Reviews (24)

S.. F. Jan 19, 2022     

I rely on this app for work and have to use the templates to send emails. For some reason it will stop sending emails and will not notify me. Emails will sit in the outbox for weeks until customers complain that their orders were not processed. Nothing anyone can do will fix it. It's happened twice over the last year & I've had to completely uninstall and reinstall the app to fix it. Meanwhile Outlook and nine email continue to be able to send/receive email just fine. It's something about inbox

Ben. W. Apr 18, 2019     

Another poorly-implemented great idea from SF. As an email tool it's sub-par; swipe gestures sometimes work on the first try, rendering messages containing rich text and graphics is horrible, and attempts to include a sound with notifications is a circular reference between the app and device settings on my Pixel 2XL. I'm going back to Outlook as my primary mobile email app & will use Inbox when I really really need to link a message with a SF record.

Mar. B. Apr 23, 2021     

Great so far, but a little buggy. The syncing interval is odd - not often enough, and it's not readily apparent how to update it. There's also been times there wouldn't be alerts for hours only for bunches of emails to show up at once.

Rum. M. Jan 21, 2019     

Lots of manual workflows but gets the job done. Better than having to give up a productive mail client like Thunderbird for broken ones like Outlook or hideously user unfriendly ones like gmail.

Ste. F. Jun 3, 2020     

Just starting using the app and really like it so far! One suggestion...allow me to associate an email with an account and not just an opportunity or task, please. Thanks for considering it!

Adr. G. Jul 22, 2019     

lags and crashes. opens an email and the screen is blank. have to close and reopen multiple times to read an email

Joh. C. Jan 12, 2019     

The app works okay, but the widget does not refresh, so I have to go into the app to see my inbox. This leads to me to use Gmail more often than inbox.

Jim. G. Oct 7, 2018     

This app is constantly crashing. I've Uninstaller and reinstalled several times and it still crashes at almost ever open

Up. W. W. Oct 11, 2021     

So problematic. Calendar invites never go through, calendar items don't synch with my calendar, it's just awful.

Cha. W. Dec 6, 2020     

Odd android bug. When clicking on an android notification for an email it does nothing. I would expect this to launch the inbox app and take you to that email??

A. G. u. Sep 27, 2018     

Can't even open it anymore. Constantly force stopping. And this is on a new & up to date Samsung Note 9.

Afe. Q. Nov 20, 2019     

Last few months the app is unusable constantly crashing! Utterly useless.

Eri. H. Jan 18, 2020     

It's very useful. It offers Mail, Task and other functions. You'll enjoy it 😉

Cle. H. Feb 19, 2020     

User friendly and pretty. Glitchy from time to time but overall good.

Nem. R. Sep 19, 2018     

newest update caused the app to stop working, won't even open (Android 8)

Lan. D. Sep 28, 2020     

Makes it so much easier to log emails and phone calls into Salesforce.

Vir. P. Sep 10, 2021     

It's take too much time to update the mail and open a mail.

Sim. P. Sep 24, 2018     

Great improvement with the update, works beautifully now.

Joh. S. Oct 11, 2018     

A little slow but otherwise a time saver

Bri. R. Nov 25, 2019     

Comprehensive, easy to use!

Arv. E. Nov 18, 2019     

Doesn't quite work with salesforce and outlook

Pau. W. Jan 14, 2020     

Easy to use

Mas. J. Apr 26, 2019     

great to have

Cor. M. Oct 1, 2018     

It keeps cr as shing