Sam's Club now

I'm giving the app 3 stars mainly for the scan-and-go functionality, which I'm already familiar with from the regular Sam's Club app. I never shop at Sam's Club without it. It's nice to be able to search for an item and know the aisle where the item is located, but Wal-Mart's app does that as well, so that's nothing new. The additional functionality of getting directions to an item's physical location is interesting, but the app continuously misidentified my location and kept changing the direction it wanted me to go. Additionally, the map had a tendency to rotate on its own, which was very disorienting. Since the item search returns the aisle number of the item's location, IMO the direction map should also show aisle numbers to help orient the user, rather than just aisle names like "snacks" and "pets", which has no logical ordering. Another usability issue I have with the app -- and this applies to the regular Sam's Club app, too -- is that it does not allow you to paste your password. This makes using a password manager (e.g. KeePass) very difficult and actually forces me to use a much weaker, shorter password than a password manager's much longer random password.

I loved the old app scan and go but this new app is terrible and completely useless. It's not recognizing that I am in the store and keeps asking me to connect to a Sam's club wifi even I'm already connected to it. If you can't make something better than you should leave it as it is until you come up with a better one. Bring back the old app scan and go.

Its location service never worked. I was standing at the customer service counter in Sam's and it wouldn't scan items because I wasn't located in any store. The main reason for me using the app was to scan and go and it wasn't worth a plug nickel. I have since gone back to the old app which works perfectly. Sam's needs to stop fixing things that aren't broken

This app really sucks!.... It's connected to a club and has the club WiFi on but still won't open. I tried to just use my own internet but it won't let me and can't even seem to get past this step so I can scan my items. Useless app and a huge wast of anyone's time. I loved the app when it was the original Scan and Go... But since they changed it to this it's a big let down. The lines in the store are ALWAYS so long and I just want to get my stuff and get out..... FIX YOUR APP PLEASE!

Horrible, used to use the scan and go app but looks like they discontinued and moved us to this one...have tried this so many times over the past 8 weeks and will not recognize me in the store...even though I'm connected to Sam's Club Wifi!! Such a waste of phone space and my time!! 😡

The old app worked amazing... since the new app has been up, I can't get it to work..... EVER.... says it only works in a store, I am in the store... says I can even scan via WiFi, am connected and it will not connect.......

I have moved my star to 2. App is misleading. Should say sams Greenville or wherever. All of a sudden my regular sams app had an update and was able to scan through there where I couldn't before which is why I downloaded this app. Just recieved an email explaining why "now" didn't work in the first place. Should say the location on main page. Partly my fault due to faulty thinking it was the scan app replacement. Less confusion for everyone if this app didn't exist

Tried using several times inside the store. Location is on and shows me in the store on a map. Wifi is connected to Sam club but still wont let me scan saying I need to be in a store to scan.

I can't get the shop and go part of the app to work. I the staff at the Sam's store have trouble shooted, reinstalled the app, updated the app. They suggest I call but don't have a phone number to call.

I don't even want to give it 1 star. Could never use the scan & go. Keep telling me to connect to WIFI. It still wouldn't work. Totally useless!! Bring back the old app.

Does not work for my device and not stable. Uninstalled. Wasted 2 hours trying to make it work. Edit 2yr later: It's really poor of you as a company to reply to low star reviews 2 years later wanting screenshots to help with the app repair. Do you seriously think someone is using the app 2 years later and kept ss for you to review? What a joke. I will be sure to send a copy of this to headquarters so they can see how customers are treated. This is insulting! You were better off not replying@all.

Doesn't work anymore , Always connected to the WiFi, location is on. How are you saying you haven't had this issue before? Look at all your reviews, they're saying just about the same thing.

The convenience of scan and go is absolutely amazing. I do not like dealing with large crowds and being able to get in and out of the store is wonderful

Crashes whenever I try to scan my purchases. My phone goes blank and I have to restart. Tried 4 times in store and never worked.

Horrible experience. I cannot use this app with my network. I do not want to use the Sam'sClub insecure wifi.

While in the store AND on the Sam's club wifi the app kept telling me that I could not scan item when not at a club and then proceeded to ask me to sign into their wifi. Meanwhile google asked me to rate Sam's club because it knew I was there. This app clearly needs better location tracking.

My husband would do our groceries if we could always go to Sam's like this. In and out, fantastic experience scanning our own purchases.

Sure you have to get a different app to use at the Sams Club Now stores but it's just as easy as the original sams club app and once you log in it uses your sams club info! really cool. i prefer the smaller sams club now store so i like this app

Stupid app doesn't work neither the old one. NOW I HAVE TO WAIT IN LINE AGAIN. I may need to switch to costco if they don't get this fix.

Very easy to use the app. The barcode scanner is crazy fast and accurate.

Very quick download and shopping was super easy. Pick and scan. Checkout.

I love this app, just scan your item's then swipe to pay then you just head out the door while the rest are waiting in line to check out.

Really Bad- Every time I'ved gone to shop there is always a problem with this app. I choose this time to take my business else where because of app.

Huge timesaver Easy to Add or Delete items. Easy Breezy to shop. Scan items while putting them in your cart Plus never ever lose a receipt since they're stored electronically

This was an amazing experience. I've never liked shopping until today. If this keeps up, I will forever do all my grocery shopping with Sam's club now.

Unable to see that I'm in the store. I had to still use old app because not only does it work better but it was the only way I could scan my items.

Scan is useless and no one at any of the clubs has had any training on the app so no one is of help.

My items never scan. I have to manually enter all the numbers from the barcode for every item.

This app sucks, and the Sam's customer service is not there. Just going to cancel my membership.

I used the previous app all the time. This one keeps asking me to connect to the wifi. The phone says I am connected