SAP Support Now
With SAP Support Now for Android, you can view your incident list with different filter conditions, reply or close the existing incidents on your mobile device in anywhere and any time. And when SAP provides any new updates, the mobile app will receive a notification to remind you. It has seamless integration with SAP ONE Support Launchpad. Incident can be processed on mobile or Support Launchpad as you wish.
Category : Business
Reviews (17)
The app is really slow even on good speed network. Plus respones from SAP display with HTML tags and doesnt allow customer to respond back. More bad part is that SAP is not releasing any update for app for past 1 year now.
Search not working. Just a blank screen appears. Nothing happens after that. Tried clearing cache as well.
Hi Stephen, Good to see this app. Really appreciate we can communicate on phone now for OSS updates. Looking forward to having an option of creating incidents as well.
Hi there, Can we add the field of threshold/deadline date against the relevant tickets? It will help us to know when the ticket will get confirm automatically. In addition, can we create a new ticket from the app? Thanks
Can view but cannot update. Incident text or other incident featurrs like connections.
All OK, but rectify the text decoding issue. Not able to understand what SAP has replied.
Unable to update any SAP ticket via this app even though i have all relevant access.
It is helpful for checking incident, can we get feature to create the incidents or expert chat.
Good start, need the app to be able to create new incidents, search kba notes
There are some bugs that be fixed can be better used. Please take this forward
OK But script is displayed in html format
App is good but it also crashes several times.
Actually a lot easier to reply to incidents than web version
Very good app to check the status of the incidents raised with SAP
Easy to use
Useful app to check incidents
App is OK, it needs improvement. The conversations are showing html code within the communication messages - this bug persists since long, please update the app. Pros: No Adds, Fast, Secure, Easy and convinient to reply back to SAP. Cons: No frequent updates. Bugs persists for long.