SC Mobile Vietnam

Edited to raise this to five stars. They contacted me personally. And assured me they would fix it in the latest app update. And they did. Great customer service! ***** Great, now I can't take screenshots of my transactions when they're finished, and since this isn't a feature of your app like it is my other bank, now I have no way to take a picture that I just sent the transaction. Please either add an automatic screenshot feature, or re-enable being able to take a screenshot.

What a stupid app, bad experience. I checked the account info, and it mentioned that there is a previous payment needs to be paid, even I actually paid it last month but the app have no update on the card details. If you dont remember or recheck, you may pay 2 times for the same period.

Worst banking app ever! Really hard to navigate within the app. Whenever I try to go back to a previous screen, it always closes the app without asking me. Also, the loading speed is super slow!

Press Back and then kicked out and cannot sign in back again. Notification is "service not avai temporarily...". I call the care center, they said because my wifi is not good. But can wifi go bad whenever I press Back? Suffer this problem for too long. How can you guys claim yourself global standard with rubbish app like this???

Wow, a global standard Bank with this bugging banking app, can't connect, can't even login. How can I trust you with my money when your app is THIS GOOD?? great!

Quite difficult to use and poor functionality.

Ever worst banking app!!!!! 1. I want to redeem my travel miles, the UI asked to check the box to redeem. I did, but after doing that, there's no confirmation about task completion!!! I can't know whether my order (redemption) is done or not??? 2. When navigate to previous screen, it always close the app and I have to re-login. Takes alot of time!!!

Biometric login simply doesn't work! I enable it, receive confirmation by text. And the next time I open the app it asks me to login to enable it, in options it's marked as disabled. Stupid bug which lasts for longer than 2 months now without any fix. Clearly the bank doesn't care about the the user experience.

The UI is ugly and terrible, also the Ux. If you press back button, you can not go back to the previous page. You have to select home page at the top corner, then navigate again. I cant believe now we are at 2021 nearly 2022. And we still have to suffer this bad UX app like this.

There are so many bugs in their online system. Can't set up new money transfers because of a bug in the name field. Can't see my credit card balance because it is delayed by a month. I complained in person in the bank and showed them the bugs. Nothing has been improved. Absolutely terrible service.

The bank is quite good as it is but the application is so bad. Cannot use fingersprint, bad performance, slow content loading, not friendly user interface. Hope it can be upgraded someday.

This is pathetic for such an established bank. The app is literally a mobile wrapper, and yet run incredibly slowly, very prone to bugs, glitches and provide no alternative to signing in. Worse yet, when the app is unresponsive, signing in via website will require a prompt generated inside the mobile app, which was UNAVAILABLE in the first place.

Very terrible. Inconvenience for users 1. The app runs very slow. 2. Always in unstable status. 3. If the app has problem, there is no any alternative to log in via website. The logic of the app and security is very bad idea.

The most stupid app I have ever used. It shows that SC Vietnam doesn't care about their clients at all. After the update, I can't login for days, error messages show up constantly as always. Customer support does not exist, they don't bother to reply to negative reviews here, that says it all. Now you are forced to register SC Mobile Key if you want to continue to use the app, it's not convenient if you can only access your account from one and only device. Sorry I will change my bank.

This app is awful. I regret to make an account at this bank to use this stupid application. Considering all comments here, I think no one takes care user's feedbacks. However, I still give some feedback here: - The UI is extremely ugly, and it looks like made from the 1990s. - The UX is the joke. Example: you go to some sub-screen, then you cannot go back. If you go back by pressing Android's back button, they will close the app. - Super slow. You need to wait 10 seconds every time you open the app, then wait another 20 seconds just for login. I think the bank has dedicated this application to one dreadful outsource team. I recommend Standard Chartered Vietnam should switch to another team and build it again. This app cannot be saved. P/S: Many outsourced teams can deliver wonderful applications, please email me if you need one ;)

Terrible performance app. Some screens have no back button and when press android back button I am kicked out of the app. All the bad things seem like sc don't care about user's experience.

Terrible service. Difficult to use and the app keeps force close.

App crashes when pressing back button. Need to be fixed immediately.

Crashed all the time, uninstalled and re installed. But still crashed, so frustrated. Logged in on the web version, being asked to verify on the phone app 1st :).

Very unstable, it takes so much time to sign in

Worst bank app ever. The UX/UI are both bad. Some tabs are even useless. Information updated so slow, I spent out a lot of money already but it still shows 0 DR. I cannot control or follow how much did I spent or else. This app even worse than VCB app or Vnpay and cannot be compared with Momo. If you are serious in e-banking at least use money on good development agencies.

App frequently fails to connect to the server. To be able to log in, you must be a very lucky person -_-

The app keep asking me to upgrade even after I uninstalled and reinstalled the app. It's terrible that I cannot open the app now. Come on SC, it's a banking app. You need to be serious.