Scoot Kick

I was on my way to a conference and the lock wouldn't disengage I couldnt use the scooter, and the app refused to function in the slightest. after 5 minutes of struggling I gave up and ended the trip, then to end the trip the app basically crashed trying to pull up the camera. I'm shocked that a product scattered around the city doesn't have functioning locks, and has such a poorly optimized app. Edit: Refund was fast.

Worst experience with this app and horrible customer service!! You're not able to reach anyone when there is a problem. Had issues with the lock, issues with the app and I have a balance sitting in my account that needs to be credited back to my bank account. I finally got someone to remove my card but I still have not heard back about my credit. DO NOT USE THIS APP!!

Tried two scooters. First one wouldn't unlock but charged me for a ride anyway. Second one took me just far enough to start beeping at me and the app said I had to take it back. I got charged for two rides that got me precisely nowhere. Filing a support request to get my money back was a pain. They won't refund the second ride because they say it was successful even though it just wasted my time. The app is also slow and difficult to use.

I tried two separate scooters and they both failed to unlock despite visually indicating they were ready and able to be unlocked. I contacted support via email and they (laughably) credited the failed rides to my account; they did NOT refund it to my payment method. This is appalling and a joke considering these scooters never unlock, so it's safe to consider this money lost. Don't waste your time. EDIT: After specifically asking for a refund to my payment method, they were willing to do so.

First they precharge $20, then scooter won't unlock but I get charged $4.50 just for accessing it, the I find one that unlocks but it keeps telling me I'm in a slow zone because my phone was with someone on the sidewalk maybe, IDK. Parked it after a short ride and am now frustrated. It looked fun, but the system has flaws.

Complete waste of time. Scooter wouldn't unlock. Tried to reach customer service, they never picked up the chat. Ended the ride in the app so I would stop getting billed. Again tried reaching customer service, waited over 20 minutes, still no one picked up. Waste of time and money.

They force you to deposit 20 dollars to ride, with no way to withdraw the leftover balance. Then they charge you 5 for parking it in the wrong spot, even though you parked where other scooters were. Use another service.

New user...attempted to unlock 3 different scooters and requested support 3 times without reply. *update* An email with instructions and an app credit was eventually received. However the instructions were not helpful and the app credit is not useful unless it covers the full cost of the 3 unsuccessful rides.

Super expensive and intransparent pricing Could not unlock - still charged $4.30 Do not recommend!

Good when it works. Often times find the scooters won't unlock. Many also have issues like accelerator won't function properly. Also a little too pricy vs Spin

I tried two scooters, and I wasn't able to unlock either of them. And both times, I got charged. I just don't understand how one can be charged when the scooter moved 0.0 miles, and the trip time was only a few mins. It should be an easy feature for the app to add to detect such false trips, and not charge for them. To top it all, the app feels like a scam, by disallowing the user to start a ride, without pre-loading a certain amount of balance into the account.

I was very dissappointed with this app/service. The lock could not be unlocked using the instructions, I reached out to support using the process described with three sets of messages, none of which were ever answered, and the battery of scoot turned out to be dead. During all this, the rental meter was ticking. So far I have not successfully scooted anywhere, I would not recommend this to anyone.

Absolutely frustrating to work with. Was in SF with some friends and we all had issues. Ended up losing almost $20 over this. Tried different scoots, just to unlock, none of them did, got charged for it. Even tried getting help through the app and couldn't. My bf couldn't lock his up and we tried getting help, ended up getting charged for it instead.

Truly horrible customer experience. First I downloaded the Scoot app (obviously), but was then prompted to download ANOTHER Scoot app (this one) after I had spent time entering info and card. Then, I tried 3 times on 3 separate Kicks to unlock and it failed each time for no apparent reason (bluetooth was on...). Worst of all, it took me several minutes to try and get the lock to disengage, during which time I was charged and didn't realize this. I wasted ~$6 (price of a Lyft...). No refund

Totally overpriced... better off getting a Lyft ride or an Uber. Not worth it plus they're always so grimey and dirty.

Best way to travel around the city. Such a fun date idea.

BUYER BEWARE! Terrible experience!! I was charged for scooters that would not unlock. Scoot won't issue a refund, only offer ride credits, even though they can see that the scooter didn't move. Like I would take the credits when I couldn't even get the thing to unlock. I talked to several people in the area who had similar experiences. I highly advise against using this app!! TERRIBLE!!!!

Really a donation company.. ..you will not be able ride and they will take your money. Avoid the scooter company. The chat function will also not help due to no response when you can't unlock it. Just take an Uber

Terrible experience. Tried two different scooters - neither would unlock. Called the customer service number on the scooter and was on hold for 10 minutes. While waiting on hold I tried a third scooter and it would not unlock either. In frustration, I finally hung up and used a different company. I was charged for all three failed attempts.

Update: the monitoring of their email account is wonderful and my overcharge issue was resolved quickly. I'll add a star for that. But the app itself has no way to get contact or support. Had to find help (email) through google play store info. Great idea, good company, but the app/account charges could be better.

1. The price went from $0.15/min to $0.29/min. 2. The app is more difficult to use. 3. The lock mechanism is very unreliable. 4. The service area decreased. 5. Bluetooth is now required. 6. It seems you now have to keep a balance rather than paying per trip, and "Balance Auto Update" is turned on by default. 7. To make the price increase even more insulting, you are now charged sales tax. So many negatives. Needs a lot of work.

SCOOT (BIRD) = Best scooters in SF, they have torque and they're fast and smooth rides. Brakes work the way they should when you need them to. Their customer service is excellent, prompt and professional not to mention courteous! Wayyyy better than SPIN (SPIN seems to want to CHEAT you by intentionally making it difficult to end ride). Tip: can't unlock? In app Lock the scoot,Force close the app, toggle bluetooth off/on reopen app, unlock, press button on lock. ONE PROBLEM-NOT AVAILABLE 2AM-4AM

Don't do it! Horrible experience! Was not able to unlock the vehicle. I tried unlocking 5 different vehicles and was unsuccessful each time. I ended up going with a different company. Also tried getting a refund and no luck. Never again!

Great hardware, sucky app. The scoots themselves are probably the best compared to lime, spin etc. However the app is super laggy, the maps stutter as you try to zoom/scroll. Also, do they not have a referral program?

The locks don't work. But they charge you anyways. And then, instead of crediting your card, the add credits to your acct. If it's not possible to unlock a scoot, what good is a credit? The lock technology absolutely sucks.

Expensive! Seeiously, app based car services are cheaper and faster. I pain $11 to slowly go 1/3 of the way across San Francisco . With a shared ride that same ride would have cost about $7, been WAY safer and undoubtedly faster. I bought the $20 package and have $2 left. That's probably enough to unlock a scooter before they ask for more money. Both times i used a scooter the fare was up to almost $2 before I vould get the lock to open! That's garbage!

This is a total scam of a service. I tried using several scooters and wasn't able to ride a single one. Either the scooter was totally damaged, won't connect to the app, won't unlock, or won't power up. Why the hell do you need to connect the scooter via Bluetooth? This app is just an unbelievably unintuitive app. I did not get to ride a single scooter however was charged a total of $15 because the ride would unlock but not run and won't even end. Support didn't give me refund for it either.

impossible to figure out protocol for new , bluetooth locks. spent 15 min trying to lock up at end of ride. docs in the app conflict with UI prompts in the app . worst UX in quite a while . locking / unlocking protocol needs alot of work .. the one i rode will be stolen in 10 min as i was forced to leave unlocked at end of ride .. called support waited 10 min ... for nothing...

This is a very ineffective app. You have to fill your account prior to attempting to unlock the scooter. After putting in $20, I tried to ride a scoot. Youre supposed to scan the QR and be on your way but there seemed to be a glitch. I was charged for a ridethe app didnt allow me to take. Its been a few months now and have not heard from customer service for a refund. I wouldnt bother with this "ride service"

The app crashed all the time just after booking a scooter and couldn't end a trip after i canceled the auto payment. It crashes all the time and customer support is just a faq webpage. Of course the only thing working is the payment.