Service Desk

MAX Service Desk MobileService Desk requires a MAX Remote Management account Manage your Service Desk field site visits, tickets and customers easily from the Service Desk Mobile application. Connect the mobile application to your Service Desk account, which can be setup from your Remote Management dashboard, and remotely access and update your customer issues, tasks and your site visit work such as comments, time logging, mileage tracking and costs. Features in Service Desk Mobile 1.1 include:-- Schedule your filed site visits with GPS coordination, mileage and time tracking (Continued use of GPS running in the background can dramatically decrease battery life.).- Manage, filter and update your support tickets remotely.- Sign off tickets with digital signatures and add photos to ticket comments.- View customer information, contacts and related tickets.- Get customer insights available through LOGICcards.
About MAX Service Desk

MAX Service Desk is a solution from LOGICnow that provides the ability to manage incoming tickets, issues and communication from customers along with the ability to manage your time logging, cost items and contracts with customers
- for both time and manage services.

Category : Business

Reviews (7)

Ben. D. Nov 3, 2016

It's great to see progress with this app, I believe it has a lot of potential! That being said, the app is always slow to open (about 10 seconds) and always opens to the Site Visits screen instead of the last screen open or making it user selectable. There doesn't appear to be the ability to add a template response to a ticket. There is no way to view pictures attached.

Car. H. Jul 20, 2016

Nice to work with. Glad to have the app at last even if it is only for reference at the moment. Directions are laggy - tested against Google maps which was fine. Site visit has to be its own ticket which is ridiculous. If a ticket starts with remote access then escalates to an onsite, I want it all on one ticket or it screws up my stats. Great start for the app though and I really hope it keeps evolving (historically LogicNow are bad at this).

And. C. May 24, 2016

Finally able to respond to tickets on the go! I don't have to wait until I get back to the office. New tickets while not logged into my computer! Yeah!

Ash. H. May 20, 2016

I was thrilled to see this FINALLY show up in the play store. It looks pretty good, but although the help file says you can filter the tickets.... Only sort by and refresh. No filter. Doesn't help me when all i see are everyone's tickets in every queue. Sigh. Back to the crappy web version i guess.

Jef. H. May 29, 2016

Now I can finally use my phone out in the field. Keep it up guys!!

Ric. P. May 20, 2016

All the tools I needed, and more

Ben. D. Oct 4, 2016

Crashes constantly on my Note 5, no push notifications, app is very slow compared to other android apps.