Service Desk

The features of Service Desk for Android include:

• Access to your ticket views
• Sorting and grouping of ticket lists
• A real-time list of activity on your tickets in a notification feed
• Get push notifications on ticket updates
• Configure which notifications you receive and when
• View the details of your tickets including comments with rich text and inline images
• Respond to tickets and update assignee, tags, and any other ticket fields
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Search tickets
• Leave feedback and report issues directly through the app