ServiceDesk Plus - IT Helpdesk
Username: demo Password: demo
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Category : Business
Reviews (30)
It claims ls my pixel 4a is rooted. It definitely is not. It does not work at all.
Thanks for this ManageEngine Team! I love that at any point I can quickly add a new request straight from my phone, and review existing tickets and their notes, all without needing my computer. Very convenient on the phone; obviously has less features than the Web interface, but I wouldn't want all that on a 6" device anyway. Quite a responsive app as well, possibly faster than the Web interface. Recommended!
Organize filters function does not work which means I always get a view that I'm not interested in when I start the app. I can remove the filters but they all come back next time I open the app. The view it chooses is not the first one in the list either. Otherwise app is pretty good.
Having worked with multiple ME products, this app is visually unappealing. It feels dated, rushed, and doesnt offer any dashboards, similar to what i would get on the full web browser. very disappointing. in comparison to the Desktop Central app which is visually appealing and strong with functionality, this app needs to much work to get it to competitor equivalents like FreshService, SysAid, ServiceNow. Any timelines on a reskin and update?
Terrible on version 5.02, I downgraded to 4.92. since It annot connect on port 80 using DNS name or IP addresses. Cannot save server settings. 4.92 and earlier this is ok. If want to use without SSL it's useless. I don't have certificate server not want to buy SSL for the app on the WLAN so why not support plain old http please. If am floorwalker I want the app to work without having to use my exchange server for email notifications! Sort it out for the next update please. This is a Major bug!!!
The app is unappealing and hard to use, there was a learning curve to the simplest tasks like replying to a ticket. I can't view change requests (at least not that I could find). Badly needs a modern update.
App that used to work but now just worthless. Can't use login details or server. Always throw out and error without a description. Mailed support many times over a year with no feedback. No answer on calls either. All our techs experiencing this issue.
The app is just not intuitive. When compared to the web app. UI is just not user friendly, I feel developers could have done better with this. Cant see who ticket is assigned to until I open it. Same with date request was logged.
Horrible application and quite useless! And when you search, it only searches within the cached/already loaded records, instead of searching online and returning the result. SDP is proving daily how unsupported and horrible it is! The problem is that this product has the same comments and complaints since around 10 years!!!
Its a wonderful app but I can't attach document. Worked once though.
Most recent update has caused app crashes when trying to open it every time making it unusable. Tried clearing all data and re-installing but same issue.
Not able to login to my account. Though my credentials are working on the desktop. Its shows invalid user name or password. Network is absolutely okay in my phone
lol it's just a blank screen
There is no login support if you have multiple domains or if you have added domain accounts. What's the use if you cant login.... This is long awaited feature since past 4 years… in 2019 still thisbfeature is not there. If u dont understand importance of mobility and do not adapt mobility as client accessing mediun people like me will walk away and soon your compitetors will overtake you.
This app locks you out after update. All updates ive done got me sending mails upon mails to get it working You will get a message like invalid encryption keys. Update at your own risk!
need way more improvement on the ui-ux like ineed to add reply temps and need to customize the app coloring like the tickets colors based on its status ...etc..... kindly work more on the ui and make it asmaller version of the browser ui
App has bug, if request is having a word template , then once it sends for approval, it shows scattered text. Will improve rating if this issues gets fixed
Very very very worst app User interface stucks all the time half of the screen is only showing.
Notification sound doesn't work. If the phone is locked I don't know when a new ticket will appear. Please repair
No dashboard functionality in the app and also rules are not working either. Team ME, when you guys are going to add these functionality in the app?
Service Desk from the 1990s.. mobile app is a bit better than on desktop. But overall just terrible.
The app could be better designed, it should focus better on making the time consuming processes efficient for example asset component you can search for an asset or add asset but can't maintain asset movements / loan registry / loaned assets, which is when your assets start losing control. I wanted to attach a tablet to our store and IT can make the necessary asset updates on the go by scanning the QR code and reassigned the asset but they have to login to the desktop and make the changes.
There is bug in application In approver take action approver button is not approving the requeat. Also, There is customize login screen icon to push from server.
Not user friendly. To many steps to make and complete tasks. Year later still not improved
So far the App has been good but i want to find out about the Change Management feature, when is it going to be included on the App?
this app is useless not all the features is supported, in the assets you can't search by the user name for example if a user have multiple asset in the browser if you searched for the user name all the assets that assigned to the user will be showed, how ever in the apps you can't make a search by the user name.
Not so good. Could not log in using my company sign in or even the demo. It keep saying Error - Request Timed out
Can not create own filters or view your already custom made filters. None of my tickets show up on the mobile app
unfortunately it doesn't apply the rules for all templates it show all the details that the requester shouldn't see
Can't login using Active Directory credentials, always says the password is incorrect (it's not). SAML using ADFS doesn't work either, http error is generated. Works fine in a browser though.