Servigistics Field Service
- anytime, anywhere.
Key capabilities – Securely connect to Servigistics via mobile broadband or Wi-Fi – Service Request updates and changes are communicated in real-time – View job requirements, location and directions – Search for and add products, parts, and other related information – Capture customer signatures – View and complete jobs – Run in disconnected mode; data cached and synced with the server when connectivity is re-established.
Benefits – Enables real time optimization for better utilization in a dynamic service environment – Improved visibility helps improve customer satisfaction and loyalty – Immediate access to customer call information, parts, and time and expense data – Reduced administrative costs associated with time-consuming paperwork – Reduced phone calls to dispatchers, call centers or supervisors – Reduced operational costs associated with excessive travel time, repeat visits and idle time
Servigistics Field Service Mobile is compatible with Servigistics 10.3 and later versions. Contact your Servigistics administrator to find out if your server is configured with the optional module to enable it to work with Servigistics Field Service Mobile.
Category : Business
Reviews (29)
One of the worst applications I have ever used. If you run field services and are considering this app, please look elsewhere. About 40 hours of In house dev should be enough to create a better app.
Piece Of Crap
Better than the previous version but still would not recommend it.
I would rather be slapped in the face every morning. "demoralizing" 1. cause (someone) to lose confidence or hope; dispirit. "their use of WFM has demoralized the field service community" synonyms:dishearten, dispirit, deject, cast down,depress, dismay, daunt, discourage, unman,unnerve, crush, shake, throw, cow, subdue;
Its the worst
Frustrating
Fantastic application! Couldn't be happier with the results. It has destroyed my competition's (EMC) capabilities to service their customers in a timely and professional manner. Those customers are beyond furious with EMC's declining professionalism, something that used to be the hallmark of EMC. Keep up the good work PTC. I really need a summer home in Hawaii this year J. Smith President, Technical Services NetApp
Blank menus makes it impossible to log timestamps on your task.
I thought I was the only experiencing this. What a terrible idea to update.
This is a critical app required for me to do work and it's unresponsive.
Latest version is still losing data. It keeps losing my tasks and have to reinstall to get them back. The new version is losing data as well. The latest bad feature is to log out at random times and lose the task being worked. Very poor programming done on this app!
It doesn't work if you try to log in your time or do anything to it there is no drop down menus the all blank worst thing ever.
Absolute rubbish, it has increased travel time, reduced productivity and increased business costs.
Useless can't complete Task as they all appear blank now
Incompatible with lollipop
It works however mediocrity what you're truly left with
Yeah well... I am terrified every morning, task disapear, tg3 contentent of the tasks disapears, the constant search for workararounds... it makes my awesome job a nightmare! And to top it all, the support they provide consists of a group telling you to restart the app or even reinstal... I dont know about you, but the point of this app was suposed to make your job easier... and it does exactly the oposite.
We installed this app for our company. Believe me, its really a powerful app for service management. Their support is of high class and no one will ever regret buying their services.
After 3 months of use on GS5, I have not needed to reinstall as others mentioned. App memory and CPU usage is relatively low. Does not kill my battery like Blackberry. Latest 10.7.2 update allows app to remember user ID.
This is a failure of an app. As a resource who actually USES this app on a daily basis, I have had to reinstall it every day when my tasks vanish.. the latest November update didn't fix anything. If I leave a task open for more than a few hours, the entire route vanishes and creates an administrative nightmare. This happens EVERY DAY. The ONLY way to bring back my route is to reinstall. It is nothing but a headache.
Company bought this to use and there is nothing but issues
Very fragile not good at coping with poor coverage or remote change only way to recover is re install
Awesome way to manage your field operations.
Have to constantly reinstall
Amazing way to run a field operation.
Have had to reinstall multiple times. Very unstable and very inconsistent performance
Keep having issues. Have to reinstall it several times a week.
I have to reinstall everyday. I am on Verizon and using a LG G3 device.
Version 11... where to begin. Imagine you finally get things working reasonably correct. Then if you completely break functionality, make simple tasks take twice as long and integration with the system no longer works period. Thanks ptc, thanks for giving us a steaming useless turd for an app. If I could give it less then 1 star I would.