• Shangri-La Hotels & Resorts 1
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Shangri-La Hotels & Resorts

Shangri-La’s world of luxurious hospitality is now at your fingertips. Our complimentary new mobile app makes trip planning and managing your Golden Circle membership more convenient than ever before. Enjoy all the functionality of our website and more, including specials and location-based offers, in one easy-to-use package – wherever life takes you around the world.
Key Features


• Explore, book, view and edit your room reservations at over 80 Shangri-La, Kerry, Traders hotels and Hotel Jen
• View all special offers plus receive location-based offers at specific hotels with GPS technology
• Enrol in Golden Circle quickly with just a few taps
• Check your Golden Circle Award Points balance and manage your membership account
• Download your digital card
- which you can use in lieu of your printed membership card
• Redeem points for complimentary stays plus dining and CHI, The Spa vouchers
• Get travel tips, read and share travel stories with fellow Golden Circle members
• Location-based technology connects to the nearest international toll-free numbers for 24/7 customer support
• Retrieve offers and stories at our hotels with our built-in QR code scanner.

Golden Circle is a luxury hotel frequent guest and loyalty programme by Shangri-La Hotels and Resorts. As a Golden Circle member, you can earn free room nights, upgrades, dining and CHI, The Spa redemption rewards for you and your family members by staying with us or coming in to enjoy a meal, a drink or treatment at CHI, The Spa – even as a non-staying guest. Enjoy a range of exclusive privileges as you progress from Gold to Jade and then Diamond membership. Enrol in Golden Circle with just a few taps today!

The app currently supports smartphones of Android versions 2.3.4 – 4.1.1.

Category : Travel & Local

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Reviews (29)

cin. c. Apr 14, 2022     

Email Verification got 60 seconds to get to your email account and back onto their page to enter code. Just not happening at the moment epecially with the lag for the email to come through --- If there is another way please let me know.

Dan. C. May 12, 2022     

Wow, so much better than the old app. Love the new design!!!

s. f. h. May 4, 2022     

So cluttered screen. Focus on yr product. Much prefer the version before tis.

Ng. X. T. Feb 1, 2022     

Useless app. The check in only mean u confirmed a room, still have to check in at the lobby. Cannot book any facilities on the app as well.

Kri. K. Mar 27, 2022     

Excellent. Used to be my second 🏡 home for over 10 yrs. Since 2019-20 they don't send Room Desk Calendars anymore. Maybe am old now,so they must be thinking that I may not visit. Old customers shouldn't be forgotten.

de. D. Jan 10, 2021     

The membership and password has to be manual input (and can't paste), which make hard to use it when I'm using a strong password. That's why I have no choice to use the traditional webpage but not the app

fé. F. E. Jan 3, 2019     

who set the system when login membership also have to match the photo in intelligent vertification, waste most of them time and not easy to reach. actually have to use how many second to login the apps in golden circle ? so annoying when become diamond members, PLS IMPROVE !!!!

G. M. Dec 18, 2021     

Stopped working and cant login anymore

Dan. T. Jan 11, 2021     

Unable to reset password - keyed in email address and surname, then jigsaw puzzle but still won't login. Annoying!

Xxx. Y. Jan 2, 2022     

Can't log in at all... Lousy app

Pet. T. Feb 9, 2019     

Shangrila has Internatinal reputation as one of the Top 5 stars hotel globally. The staff are hand picked and well trained; from the door man to Top management. The K family must be proud of this achievement, especially Robert's cousin, who helmed the hotels chain, But passed away few years ago. BEST WISHES for SHANGS. TIU ING PETER (one of the far related member) !!! 😇🙏

Luc. P. Dec 8, 2019     

Reset password does not work....App does not send messages to email. A real shame for a luxury hotel group!

Zuh. R. Mar 31, 2020     

updated the app and now can't log in. try to change password then says surname and telephone number incorrect. so it's useless now. deleting the app

olc. o. Dec 11, 2021     

Ok but missing features, It is impossible to see expiration date of my points.

Ric. D. Sep 26, 2020     

Can't see where to change the displayed currency. I'm in Australia and it keeps showing prices in UK pounds

Mic. F. Jan 12, 2019     

can't login, the verification method doesn't seem to work properly.

NYA. M. Apr 1, 2019     

it helps in easy booking, and helps to save time during check and check out

Dil. R. Dec 27, 2019     

Exceptional. Yet my points are not added for stay for 2Nights 2 Rooms from 24Dec to 26th Dec.

Tri. Y. Mar 17, 2019     

The app is user-friendly and has all the relevant links.

Tim. W. Nov 5, 2018     

Seems updated and unable to use on my phone anymore starting now

Shu. D. May 29, 2019     

its beautiful and luxurious and many foods its so fun to the adventure zone😁😉

Ale. P. Jul 20, 2019     

Can not log in e even with correct entries.

D. R. Nov 26, 2018     

Several attempts to sign in failed. Useless

Fio. M. Jan 17, 2019     

The app doesn't list China as a country! I am currently staying in one in Haikou. Are Shangri las in China not real? Am I hallucinating ?

Sha. S. Mar 8, 2019     

My first time wanting to sign up and it says my name "must be in English". Well too bad I'm not a typical John Smith or Tony Stark. There are names in other languages too. Fix your form.

Has. k. k. Oct 15, 2019     

Very good staff and perfect management

Swe. Y. M. Dec 21, 2019     

Love it their quick service.

osh. p. Dec 3, 2019     

Sorry we cannot register for this Something wrong with the verification of mobile or email address

Aej. J. Jan 23, 2021     

I like the app it was very straight forward and helpful