SL:Journey planner and tickets

Couldn't connect a card which is widely used for travel (never had any issues before), you can't search for an actual route (missing a search button...). This app needs a proper review as it's full of bugs.

What happened to the app?!! I was able before to choose the busstop in the "search trip" field but now it adds the distance to the busstop even though I am standing infront of the busstop. I just want to know the exact time the bus comes. This is very annoying. The departure tab does not help either since it indicates how many minutes till the buss comes not the exact hour. I liked the old app. This one is just a source of continuous frustration to me.

What happened? The last few weeks the App consistently fails at providing information on commuter train departures. You would think that this should be basic functionality of a trip planner but all I get is "Your travel search returned results, but the app could not understand it" and I end up having to go to the SL home page for this information so please fix. You may also want to update the presentation of the App: there is no longer any rail map available as shown by the pictures.

Good app but it should really have the option to set up push notifications that could alert you when there's a problem with the trains. I am so tired of checking it manually four times a day for my commute.

Great looking app. Should be called the Something Went Wrong app for tourists though. Three cards from 3 countries all could not make payment.

Got this app 1 min ago. The app didn't start working even though I switched from web to app. Truly dissapointing. The last few weeks the app has been down. Bad bad.

What is the point of having to use the app and not being able to have a personal login? No way I would register my card on an open app. Why would I register my Green card on an open app without login?

When buying a ticket in the app, a QR code needs to be scanned on the subway gate. The phone needs to be held so close for it to be read though that often instead a ticket is purchased with contactless payment. Very annoying when you already purchased a monthly ticket.

One of the worst travel experience I've ever had with this apps, that not only cost myself extra money but also time. It's not feasible for a person who went to Stockholm for first time. The most annoying thing I faced, you can buy only the cheap tickets from this but when it's a time for navigation, it will show you all the routes which is not included into the tickets and misguided you. Also, it didn't provide the walking route which is necessary while you've to change the platforms. Worst

Your travel search returned results, but the app could not understand it. Great.

Unreliable. May stop working when you need it most and expect it least. Therefore 1-star.

Was a bit surprised that there are no widgets with an active ticket/link to by or activate a ticket

Steals money from Google pay. Even if you have 24 hour tickets with valid QR...SL will credit you with Google/Apple pay for single tickets.

It was great before this new "modern look" and everything and I used it everyday. Now it's just horrible (the look, having only these two tabs & even just trying to figure out what is what in Departures tab). To this day I still have difficulties navigating around the app and using it. I really wish there was an option to reinstall the previous version, but for now, everyone looking for an sl planner app, you're better off just looking at the maps and lines at stations and bus stops.

The latest update is utter rubbish. The "pin drop" function is useless (who the heck has city geography memorized enough to use it?). It forgets my search result when I switch tabs. It doesn't include walking time in total travel time and it doesn't show walking route on the map. This is just what I found after one session trying to plan a route. Do better!

The description tells you it's a convenient way to buy tickets (and what comes with that). Sure, it is convenient because I don't need a card. However, that only goes so far. Outweighed by the extra 30% price increase per ticket using the app and not getting a plastic card. I think it's hypocritical and terribly badly managed by SL to keep plastic cards, keep increasing the prices, narrowing the definitions of the student discount and a variety of other things. This is getting ridiculous - Step it up.

Before they made the big update that features the new interface, the app was already fine as it was. Now when I look up routes, it only shows the route of one bus and when I buy a ticket, I can't find it anywhere, it's supposed to show up on the ticket screen apparently but all that comes up for me is the screen to buy tickets. It still pulls money from my account when I've made the payment. Garbage app

I'm not sure what happened but this app started out fine. It was a little clunky if you had chosen to have a receipt sent but it worked. Suddenly, everything stopped working. When I open it, it says I have 64 or 66 active tickets. An invalid ticket shows up on my screen (even if I haven't used the app for days). When I actually buy a ticket, it doesn't show up in the app at all so actually it's good that i choose to get receipts. Needs a lot of work to make it work as it should.

The app was working fine before, but now it's terribly slow. The loading screen stays on forever, even when being redirected back from Swish. Also, the Swish payment goes wrong way too often: it either fails for no reason (which has forced me to take the next bus more than once), or it charges you twice because it displays an error instead of the active ticket (not even after closing and reopening) and only after buying a new ticket you find out that the previous one was purchased!

Purchased tickets can now be kept inactive until needed. This is a great usability improvement 🙌