SleepScore Max

Generally an alright app. Bluetooth connection to the Sleepscore Max can be finicky. The app does not react to swipe gestures everywhere, which can be confusing. A major downside of the Sleepscore Max is that it uses the phones microphone. The phone has to be connected to power during use, which is not good for the battery.

No updates released in almost a year. You have to remember to set it every time you go to bed. Interface crashes often if you use other apps while it is set to monitor your sleep. I've written the company about setting up the app to detect when I am sleeping automatically, but they said it's not possible. I don't understand because there are multiple watches and fitness trackers that can do this. For example, my Samsung watch would have a 10 min memory and look for no movement.

A neat product marred by a horrible app. I've owned this for more than a year, and the app quality has degraded since my original install. It worked just fine with my Samsung Galaxy S7 Edge when I originally set everything up. However, since then, the app has been crashing with growing frequency. At this point, the app crashes nightly if I try to set an alarm, rendering it unusable. As of this morning, the app is locked in a crash cycle since I foolishly continue to try and set an alarm in the hopes that it might work again somehow. Instead, upon getting the usual "Oops! The app was interrupted mid-session" message and choosing "WAKE UP", the app just crashes. Perhaps I'll be contacted by someone because I left a one-star review. They might even suggest I should reinstall the app to fix it. But the more important thing to consider is that I SHOULDN'T HAVE TO. I didn't do anything to break this app; it's unreasonable that I should have to do anything to fix something that was functioning before. I enjoyed this product because it provided the most data and most precise data about my sleep quality, but there are other apps out there that actually work. Check them out.

I was interested in testing out the hardware to see how it's sleep tracking compared to other devices like fitbit. But the app was such garbage that I've given up. Tried to use it 3 nights in a row, and each time, it would repeatedly crash upon startup, and then if it resolved, it would crash again some time in the night. So after 3 nights, I have literally not seen even a single piece of data collected.

The new version of the app gives me problems, it doesn't always record my sleep, I can't see temperature and the graph recording motion anymore. The blootooth connection takes forever and it doesn't work from the app. I had to reinstall it a few times... right before I was trying to go to sleep. I liked much better the previous version, I never had issues.

Update re: New Release -- It's taken a long while, but this release was worth the wait. The app is now fully functional. It's taking a little while to get used to the new look and feel, but it's good to have the smart alarm working again and the app not stopping during the night. It may just be my eyes, but the pastel colors used in the graph make the light (green) and the deep (blue) sleep indicators hard to distinquish.

It constantly disconnects, often requiring me to uninstall/reinstall the app. Because of this, I only get good data 50% of the days that I am determined enough to get it to start recording data. In addition it turns off my bluetooth for some reason whenever the device gets out of range... barely usable and not usable without a fair amount of effort, determination, and some technical savvy. Samsung S8

I love this device and app. But it has stopped working since the update. Just crashes immediately. There has never been much support and I'm unable to use it now. If I uninstall and reinstall it runs once, they goes right back to crashing the next night. I've been trying to get support for over a month. No love there. So in follow up after contacting support 10 plus times, I received a reply telling me that I can send my system data from within the app. No I can't because the app keeps crashing

every update makes it worse. I did reach out to your help line. The troubleshooting was to re-install. It has been about a year since the alarm function worked for me because the app crashes, every night. not most of the time, but every night. I wouldn't be negative on it, but for the fact that it used to work, then there was an update and it hasn't worked since then.

It's been a year since I pointed support to a bug that randomly assigns the sleep data for 2 consecutive nights to the first one, leaving the second slot empty. Nothing has been done despite my many emails (but they had time to revamp the GUI). Also, the weekly sleep report shows crazy math; today I got one that says my wakeup time was 2 hours before my bedtime!

After update last week, it was challenging to find all the information because the new layout made it all spread out. That was not necessary. But now, four days later, the app will not open. It keeps crashing even when I was not trying to access it throughout the day. Now I cannot access the sleep tracker for bed May 9, 2021 US time, as it continues to crash.

Most recent update at time of writing prevents app from starting. Crashes before even getting to splash screen. This is the same behaviour we had before the last major update and beta test. So we are back where we started. With nothing. It must be so hard to code an app that can even boot or run. Stay away from this service unless you want nothing but pain. Edit: Working after clearing cache and storage. Until the next update folks....

App used to crash in the middle of the night on my Galaxy S8. Now crashes on login on my Moto X4. And when I can get through, device can't connect. Unusable. App isn't available on my 4 other devices. Truly infuriating that Resmed had a great product (the S+) they replaced with this huge step backwards. The hardware no longer has tilt adjustment; the app is lazily designed; crashes making this expensive device useless; sleep sounds no longer match your breathing rhythm.

App is buggy. When I try and change Push Notification to on it just says "Push Notification are currently off" with absolutely no option to turn it on. When I download sleep data after a full night sometimes it freezes. App freezes for no reason half the time. What gives? I paid for an expensive sleep tracker.. at least make sure the app works!

Truly awful birthdate entry, "Check all that apply" prompts in profile questions with single select radio buttons, only way to get out of profile setup is to select 'skip', crashed twice during setup. Update 2.5 months in, app crashes often so no "smart" alarm, when ending sleep session it often doesn't turn off alarm so it rings all day, unreadable primary blue text on blk bkgd, doesn't know phone is plugged in always prompts to do so and wont stay unlocked. 500 chrs not enough for all issues!

This app will not work with my Samsung S20FE. It disconnects minutes after I tell it to start tracking at night and won't ever reconnect. If it use my older Samsung (work phone) it will connect, but I shouldn't have to find old phones to work with expensive equipment. Piece of garbage.

Useless, useless useless. They've made it worse than what used to be the old app, constantly disconnects and won't allow you to recover the sleep data like the old one. Alarm is buggy to turn off, the app logs you out constantly, mines decided to no longer use deg C and has reverted to F. The app will give you nightmares and then piss you off when you wake up and it hasn't recorded, or the red light kept coming on, or the green connection light kept coming on and off. Amateur programming

This app is terrible! Have owned sleep monitor for years now, never had a problem... Now I switched to this app and it keeps crashing STAY AWAY way better things in the market. Same problems that other users are reporting. Crashing when alarms are configured, crashing during the night, etc.

Would of loved to use this app as I heard it uses sonar technology to achieve results , but it wouldn't even connect to my device using my android phone for some reason , it just showed an infinitely searching icon that never connected. Disappointing !

Finally after over a year of lost analysis and not being able to connect I can now connect. But now it's working at 3AM and at 7AM acts like it was never connected and has no data. I just updated the app a couple of weeks ago. I have an S+. Another day it works fine.

Oct 12, 2021 I turn on my bluetooth, The red light blinks, I have to log in EVERYDAY now, which I do, the respirations show up, the green light comes on, I hit sleep, go to sleep. Wake up no data, reverts back to the original screen to logon.... Or I have to constantly Uninstall, reinstall, unplug, replace, restart phone,, go thru setup, sometimes it works, sometimes not.

Can't use the smart alarm feature, the app always crashes over night. Now I can't even open the app, it doesn't load. I've used this for a few months now and enjoyed the tracker when it works, but the app is highly unreliable.

Malfunctions 80% of the time. Update :, never functions and no matter how many times you report it they haven't fixed it, at all. Same errors over and over for a year getting progressively worse until it stopped working.

Can't register in any way. Not with email, Facebook or Google .. so can't even use the app or my purchased sleepscore max 😐 Update: finally was able to register through the OTHER sleepscore app and then just log in to this one. First night of use = the app has freezed during the night, no data has been recorded and no alarm went off in the morning. This experience combined with all similar reviews = I'm throwing my sleepscore max in the garbage!

Very slick. The only bug I've found is that it'll crash sometimes if you close and reopen the app. Hard-closing it solves the problem. Also, it would be super helpful if I could take notes on how I slept.

Can't complete the initial registration because I can't scroll down the screen to see the fields that need to be completed. Also, the birthday field required me to click back month by month through 39 years to select my birthday from a calendar. Ridiculous.

Easy to use, interesting insights into my health! I would recommend this app/device to anyone who is interested in mental, physical, and emotional well being. Sleep is at the center of everything

when using sleepscore max: it gives an option to see some examples of ideas that may help re in/for ones sleep. however, when i press on this option it will not go thru. it says something like it isn't activated. this option comes b4 i actually hit the + sign, to go into the sleep section.

This Update made the app USELESS. The app used to work with limited permissions now it takes FULL ACCESS to your phone to work which is ridiculous. The previous version worked fine for me and I want that one back.

Disconnects, loses data, says Bluetooth is off or device is out of range even though neither were true...