Smart Start Client Portal

I hate everything about Smart Start. When you call any of their provided contact numbers, it is nearly impossible to get a live representative on the phone. I thought downloading the client portal would be easier, but I cannot even register for an account. When I open the app and follow the prompts, it sends a registration link to my email. As soon as I click the link it says that the link is expired. I have been going in circles and my only other option is to call and get no real person to help

They have the worse custumer service,its impossible to get intouch with custumer service..looks like no body work at this company i have choose another company life star much better

Ever since the update it won't take my picture to let me test tech support couldn't help me and I don't know how to get it to work I have uninstalled it and reinstalled it I have tried to force stop the app I've tried to turn my phone off and back on and it just doesn't work

Can't even make a payment on this "app" even though I've been told I need to use it to make a payment. Seriously? Clicked on "make payments" and it brought me to a screen where it said either...."delete payment method" or "start new payment method" even though my card info was already on there. Total effing scam. Called the number and got bounced around for awhile til I finally was able to talk to someone and they took my payment. How hard can it possibly be to take someone's money....seriously

Worst experience. This company lies and takes advantage of people going through a difficult situation. Their customer service is abysmal. And they deduct money from your bank account without authorization for any amount they choose. And if it is their error me.... They refuse to return your money and say you have a credit on your account. Hidden fees are insane. I ended up paying 4x the amount they quoted. Please choose another interlock company if possible.

This app and connection to the device not good at all. How the law is using your app is unfathomable. App will lose connection or the device will lose the connection just rediculous. My device was out of the box and for the first week and a half it would take me fifteen minutes to finally get the test done. I was not aware that there is customer service or helpline to call but regardless I can not imagine how they would be of assistance in making the app and device connect over the phone.

You think the business is bad... has anyone cared to look at what permissions this app requires? It can take pictures, record video, control your microphone, access and download files, etc. ALL without your knowledge. ... HA... not a chance smart start, as if it's not crooked enough. C'mon!! SMH

This app and company are a joke. You can get right through to a live person if you're a new client, but existing customers sit on hold for hours. No way to contact anyone whatsoever, not good if you're in an emergency or locked out. They could care less about there customers. Then on top of that, throw in a couple false positives for absolutely no reason while you're driving and lights start flashing and horn blowing almost causing an accident because it startled the living heel out of me.

Horrible customer service. Waited forever on the phone to get a rep. All I wanted was for the dopes at smart start to put the correct phone number in for my monitoring court. Of course you can't do that in the app. When I finally got a snotty lady on the phone she ignored my request and insisted on trying to force me to spend more money on a camera install even though I told her the judge didn't require it. She was horribly trained and completely unhelpful. Try a competitor if you can.

Excellent app, wish I had it for the previous year and a half. Interface is easy and simple. Would definitely recommend, even just for records and reminders of payments.

Easy app to use. I like that it has the option to pay my bill, see past payments, and set up autopay. It shows me my next service date and next payment due date.

This isn't right. I have two violations from not hearing the beep. I am not drinking and if I get one more violation apparently it's another year of having interlock. It's not even about not drinking and driving it's about getting your money. I don't recommend this company whatsoever.

Customer service is useless. Charged me an extra month. Unprofessional install technicians. It is what you expect, total for profit business taking advantage of people with no options. Needs to be reviewed by the state government.

This app is a scam. The company and the app are completely different. I payed 150 for the month and they told me it wasn't valid I had to pay another 150 again at the shop . I tried to get credit or my money back and they're making me fill out forms and wait 10 to 15 business days for a reply. Do not install !!!!!!

The device is easy to use and has never frozen on me. I chose smart start because they were the only company in my area (San Fernando valley) that were able to install the device on a Chevrolet volt. I would recommend this company if you drive a hybrid with push start.

I was on hold for an hr yesterday and no one ever picked up while I sat in my vehicle and I've been on hold for a half hr so far today. Just trying to troubleshoot my vehicle so I can get it taken care of but now I've missed my son's Dr appointment and now going to miss his swim class today. This is so frustrating. The app doesn't help me.

great device. gives you a visual reminder of your next appointment and is simple to use with no blowback require

I really like it.Its helpful.. I just hate it how I need to be selecting Spanish because as soon as I go in... Its automatically in English.

Best Ignition Interlock Device. Ive Only Had 1 With The Intent Of Not Having To Get Another One But This One Was Such A Breeze. So Easy To Use And Very Reliable As Far As Sound And Reminders Of Apppintments. Never Had To Struggle With Cords. I Have Recommended This Company To Others In My DUI Classes And Would Highly Recommend This Device To Anyone Who Must Get A Device Installed. Smart Start Is The Company To Rely On.

Beware folks all these negative reviews are true. Even if you phone smart start the hours of their so called hours of operation you can not get anyone to talk to, you only get put in hold forever and ever or you get a voicemail, and you do as they ask, and they never call you back as they say they will. And the client portal is absolutely no help when needed either

Well when I have to go through the whole process 3 or 4 times before it works the way it is supposed to it's dumb.

Does not download, stops at 87%. I've tried over 3 weeks and it's still the same thing over and over again.

never could log in... I've been charge several times for violations when the car wasn't even running

Doesnt work. Wont let me register. No way to add account notes since there is no other way to do it other than this non-working app

Wont even let me register even knowing I just started they need to fix everything on this app an get there acts together an make things happen

it won't let you regester, tried several times to, I'm done, would put a zero if Icould,

Horrible app! Expect to waste an hour of your day trying to get in contact with anyone that is employed by them.

Garbage. Everything about this company is GARBAGE DO NOT SIGN UP WITH THEM. THEY LIE CHEAT AND STEAL. I REPEAT GO WITH ANOTHER COMPANY.. IM WARNING YOU. I WISH I would have seen this review before I signed up and got completely screwed over by this shady company

No customer service, no way to find out when I need to get calibrated or when I need to make my next payment, I don't even know how to make my next payment and can't figure out how to find out. It's sad that companies like these are state-approved

Doesn't even work. They make it impossible to make it in this world with smart start, it's such a set up