SmartBanking SK

The last update from Dec21 for home screen and navigation functions is awful. The app has lost its user friendly layout which was really outstanding compared to the competitors. Vast majority of your customers hold one single account with you so displaying current account and then debit card "account" is pointless and takes away the ability to see quickly last transactions. Time wasted on development of what makes user exp much worse! Please revert to previous version which was 1000x better.

The login process takes a long time after Pin was entered. I also miss the possibility to block funds when submitting payments which are to be executed in the future (i.e. not immediatelly).otherwise app works as expected

Not able to edit or delete Beneficiaries, list is long and hard to use - fixed. Happy now :)

I really like the new app, very good modern interface. And it is relatively easy to use. Also it has monthly spending reports. I also really like the fingerprint log in method. On the downside I see there might be a problem with when you are performing transactions inside apps. For example when I try to buy credit from O2 I need to verify the transaction either with a code or with a fingerprint. Sometimes the loading screen freezes and I cannot finish the transaction.

the app access is blocked by some investment announcement, I only see a button with accept, but i am not interested on this investment, don't want to accept it! stop blocking the app with random announcements I don't even want to receive, this is spam.

The app takes forever to load, if I have fingerprint set as a default method of confirmation, it goes back to a pin after a month or two and I have to set it again. User interface is decent, better than the internet banking in the browser at least.

Editing tamplates or standing orders is what I miss. I had CZ Unicredit account as well and the newer inetrface was kinda better. Otherwise it's perfect, very easy to use. It is rare that I visit the website, only for mentioned standing orders and when I want to filter the incoming or outgoing payments for certain period.

It is annoying that everything gets saved in templates and you can not erase any of the ones you no longer use or you needed only once. This was the list is becoming long and unmanagable.

The app UI is much more better now, after the update. Account details sharing is easier, I don't have to pull the logo ball up to see the menu (which was quite annoying for me). Overall a big plus from me. Also maybe it's just my feeling, but looks like it runs better.

It's really fussy during night hours. I open it and it's on for like 3 seconds and it stops working. I tried to open it several times and it keeps freezing. It's almost always a problem if I need to do something after 10pm. And don't tell me that you do maintainance every night.

I am experiencing troubles after the update. I am not sure what is the actual issue but, when trying to access the app I got a warning saying that my phone could be rooted and would not be safe to continue. I have never activated rooting. Anyone experiencing the same?

After I type in my password, app tells me I have to create a new one because my old password is not strong enough. When I try to set a new password with all the criteria met, app throws me back to setting a new password constantly. Restart didn't work, I have had this problem for few weeks now.

App has only basic functions that are nowadays part of the standard....still missing many features like changing debit card limits....open new product via app...you get only redirected to a formular to set up a meeeting in the bank.....so overall the basics work fine, else nothing groundbreaking.

I like the new design and layout but I can't use QR codes anymore. I simply crashes everytime I tap on the option. [Samsung Galaxy Note 10] Edit: perfectly working now ! Thank you.

It stopped working. After I enter PIN, correct or incorrect, I am always redirected to start screen of the application. I am not able to use this app therefore I cannot confirm any online payment. Restart, reinstallation of the app or reset of the PIN did not help. I have already called Unicredit customer service twice, went to a local branch too. No one was able to fix this problem.

This app is pretty easy to use. I wish there was a way to delete or edit payment templates. Also the option to download a payment report would be amazing. I wouldnt need internet banking anymore.

App keep failing since few days and no one does anything. Please fix the bug ASAP

Pretty basic appli action with very limited options. No graphic overview of spending, categories missing etc. Hard to navigate even there is really limited information.

All is very clear,very fast and effective

App works well enough except when moving money from checking to savings or vice versa, the funds are not available immediately. There is a delay of several hours. This is a major inconvenience for me

Apps works good enough. Would love to have instant notifications when paying with card and instant money transfer between my accounts.

Have bugs and you must me online to confirm transactions. It was so rude to ask for rating while using rhe app and I was unable to select anything elsethan 5 stars. Overall very bad experience. Probably will switch banks soon.

User-friendly application, and the latest updates are beneficial. However, there are few disadvantages too. Overall, it's a good aap.

The new version doesn't show account number and cannot send any payment information by email. For the old version, when I accessed the Details, it will show all info such as IBAN, account number, Swift,... but now I can't find account number.

Some basic things difficult to find or cumbersome, unnecessarily complicated or out of sight, but otherwise decent and functional online banking app.

An average banking app, has missing features compared to other similar apps. UI isn't really intuitive nor efficient.

I would give 5 but when you forced me to use to different ups for the same thing it is only 4. Who designed the solution to have one app for common account and other app for business account. This is the worst solution I have ever seen. Rethink this please.

Nicely designed UI, very comfortable environment, never had an issue. Overall feeling: happy :) . Customer service +++

I love the new material design style. The app finally feels like it's competing with the big ones. Thank you, developers, for making my banking experience better :)

For today experience, it is a pure frustration...connection error message all the time or no message at all, but no transfer