SmartStyle Hair Salons

This app is sufficient, not outstanding. It could definitely do better. there's no option for an adult to have a cut without a shampoo. spritzing your head with a water bottle does not count as a shampoo, but a dampening. Also there is no option to leave a notation for your stylist say if you don't want to have shampoo and conditioner put in your hair. Just saying.

I have almost always loved my haircuts. The one time I didn't, I tried to make it work, couldn't make it work, so I went back. A different hair stylist discussed the options with me, to fix what I felt like was a disaster. I insisted on being charged for the haircut, because it was another stylists time, even though they offered to fix for free.

I am a stylist at smartstyle and this app gives us constant issues because the appointments dont actually go on the book (unless you book with a specific stylist i believe). it just gives us a pop up and sometimes we miss it or it just doesnt pop up at all. then people show up and we dont have time for them. sometimes people come in saying it says we close at 7 and will book a color and we close at 5! please just call and make an appointment or come in and make one :)

The app does not have enough categories for services. For example , the only services that are listed seem to revolve around haircuts and color. I have seen no references to services for perms or relaxers, which sometimes makes it somewhat difficult for your chosen stylist to determine exactly what service you may need until you arrive at the salon. Some services require more time to accomplish than others, therefore the app should have more services listed.

Garbage app. Never checks you in. Always says unsuccessful. Attempt to schedule in advance and it will always fail the day of, then show no openings on the day of. Seriously you guys suck.

The app is okay. I was hoping that I could choose my stylist, but it's more of a check in feature, so I find that disappointing. I wish it mentioned that before I created an account. The lady that cuts my hair works at Smartstyle, but I have to call whenever I need a haircut & I was hoping this app would make it easier for me to see when she works.

The website tells you to get the app because "it's even easier to book appointments online" but it shows you the same list with 'call now' buttons.

This app if awful! It doesn't give you prices or even the correct options to choose what you actually want to get done. So when you get there you get surprised by the price and the sanitation fee that they have to charge on top of all services! They really need to update and fix it all from scratch.

The app sucks! I booked a 12:15 color with Caitlyn via the app. On the day of appt I drove an hour to get there only to learn that someone else was booked and already in the chair receiving services. Due to the service I requested Caitlyn was unable to fit me in. I have now rescheduled and will again drive an hour ONLY because I like the stylist. Fix your app so stylists aren't being double booked!

It kicked me out according to the salon. They had people sitting around but couldn't manage to cut my hair until tomorrow. The app isn't used apparently.

Desiree Bustamante is such a wonderful stylist, she always cuts my hair perfectly. Love the extraordinary customer service!!

Lashika did a great job !! She really listened to what I wanted and perfect length!!

Wouldn't let me register. Said I already had an account. I just downloaded the app so it is impossible to have an account already. Gave it the benefit ot the doubt and just tried to reset the password in case maybe I had an account set up from another site ( Wal-Mart maybe) The forgot you password function is just an endless loop. Very frustrating!

Jocelyn cut and styled my hair in the past and it was one of the best haircuts and styling I've ever had! She actually listens to me and understands the type of hair I have and cuts it to lay just the way I wanted it. I have really think fine hair and it's naturally wavey so when it's cut wrong I have "big wings" on the side of my head that no matter the products I use the "big wings" reappear!!After I told Jocelyn about my problem she preformed magic and my hair lays perfect and I'm not bald!

I have been to the shop at N Allen Rd Peoria, Il 3 or 4 times. Had to change stylists due to mine leaving. So I installed app- now won't allow my sign in,won't send me an email to change password. Can't get hold of them at all. I could get $2 coupon if they honorored my account!. They charge an extra $ 2.97 or so extra for extra" coviv-19 cleaning". Which is a rip. All other businesses have rules to follow too. Might as well Uninstaller app & hope for best,when I'm there- 100 miles

This is a horrid app. Absolutely worthless. It kept telling me my salon was closed. It wasn't. While I was there, it said there was zero wait time which was also incorrect. All stylists were busy. They said they didn't use the app and were horrified it said they were closed when they were not, speculating that's why business was unusually slow. I uninstalled it.

Trying to reset my password and it sends me the link but when I click the link it says enter my email for a password reset link! You've also recently switched to sending e receipts which I never consented to. Who in their right mind needs receipts for hair appointments! You're hairs cut its not like you can return it.

Platform is decent however I wish it had more to the option of next day and weeks out bookings. Also a more accurate, updated, relevant, and intense gallery of actual styles would be graat. Finally what about a system or app addition for the stylists to clientele book track and help clients with a much more intimate and personal experience?!

Mercedes is awesome. she's an experienced hairstylist that knows how to cut hair. I've gone to different hairstylists and have had awful experiences, I have a lot of hair and hairstylists use this as an excuse for awful haircuts. Mercedes did an excellent job, I got a lot of compliments on my hair and it was very easy to do every morning.

Absolutely worthless app. The only use of this app is the ability to book an appointment before arriving however for reasons unknown you can't book an appointment. It does however act as a speed dial which makes it slightly more useful then 30 seconds on Google.

Easy to use. I'd love to be able to save pictures of haircuts that I like rather than just looking at the gallery. Maybe if each type of haircut could drill down to different styles within each category? Imho

Still can't make an appointment to get my hair done no matter which way I try. The app doesn't work and neither does the web page, I followed the instructions at the store since no one was able to stop and help and no luck, they don't allow you to make an appointment like stated in the store. This is the first time I have had a problem with them.

No options! This app is Horrible!! The gallery has maybe 3 haircuts with no further options and services and products just say ask your stylist. The whole reason I got the app is to see the services and products prices. Awful!

When I used the check in feature I sat and waited while people who checked in after I arrived were served before me. It didn't save any time nor make my experience any different. Walking in or using the app, only difference is longer wait and more effort.

As a smart style stylist I would prefer clients to call then use the app. It often tosses people in and I have to call them to cancel or move their time as the time the app gave them is not available. It is handy but is more work then easier.

This app is not accurate at all for how long a wait is. Every time I check the app it says 0 minute wait for my local salon but when you call they don't have availability for hours. Can't make an appointment or select services. Smartstyle really needs to get with the times. Especially with Covid-19.

Great way to set up an appointment without having to call and disrupt the hairstylists.

I booked an appointment for 11:15 today, got to the salon and she didn't have it in the system. I drive for an hour to get to the store and less than an hour before my appointment I had received and email that this appointment was cancelled which I didn't get until at the store since I was driving. Clerk stated this happens all the time. They have been complaining to management and nothing has changed. They loss out on $200. Called 5 stores in and around and no appointments today.

there wasn't an option to put in for a child but they always do a great job whether it's me or my kids.

The app doesn't let you schedule appointments, doesn't list stylist at a salon, doesn't give you a stylist schedule you can only read messages, I can get those in my email. App is good for nothing.