smiONE Texas Visa Prepaid Card

Went online to register/activate the new card but it kept telling me that my pw & pw confirmation set up part was not matching up. Finally after the 10th try it rolled back to home page advising the card was activated. Log in to manage account....well i put in my user id and pw and now it keeps saying that the id and pw do not match. This is CRAZY....so many issues. This is not the first impression you want when dealing with a company that will control a portion of your money.

You have to activate your card online first before you can use the app. You must make sure you go to the TX smiONE website if in TX ,activate your card ,then you can log on to the app. They send out the wrong website when they sent the cards out. So hopefully this helps everyone !

The app doesn't work, everytime I try to use it, it says"unfortunately this app has stopped try again later". I have uninstalled and reinstalled so many times, I just use the web app, it always lets me in on that one. If you're going to have an app it really should work at some point, I do not have this problem with any other apps on my phone, so it's not my phone.

Installed app, wouldn't open, uninstalled, then re-installed, still won't open. It won't even take me to the login screen. I have registered my card months ago and have used the app on 2 other phones. Even then it was unreliable. Update: app rarely works. Really not sure why i even bother. Just want my balance without having to call in

Won't let me set an account. Tells me something with the perimeter is wrong . No details about what that means. Leaving you to guess how to fix it which means something mwnt to be easy you now have to spend time calling in. Also I saw people say you have to do this online. Why put a way to do it on the app if it will not work? Plus this should be helping people but all the fees.. you give us more to worry about come on a fee to pay bills and cancel the card. Waiting on direct deposit paperwork.

I registered my card and I'm logged in but it tells me I have no active cards and won't show me a balance or anything.

I can't login and before anyone says something, yes I went online to register and yes I called and guess what, they couldn't help me. I can login online but the app keeps saying that my password or username is incorrect although I can login online with the same info just fine. Makes no sense!

Its ok when it works but most of the time i cant even log in without an problem. It never accepts my password more than twice...i can successfully log in 2 or 3 times then it will tell me my password is invalid until I lock myself out of the account, throb have to call customer service or reset it through the website. Then when im able to setup a new password it tells me the password already exists..THEN WHY DIDNT IT WORK IN THE FIRST PLACE?!

App had always worked but now crashes before it even opens. I have a Note 8 on T-Mobile

I have had this app since Texas rolled over to the new cards and it worked fine. I am now having the issue that it won't open passed the loading screen, it just sits there. It so frustrating when all I want to do is check my balance.

Wish there was a finger print or screen swipe lock pattern to logon verses having to type in a password every time. Should really consider it.

Does its job in checking the balance ... I'm giving one star because i just got my card and it stopped swiping and they are charging me 5.00 for replacement card even tho Mary in customer service said no charge since it de-magnetized. Oh well. Now i wait more days for my card i paid for

In the mailer I received on this card, it said I could add money money and do direct deposit to the card account. However, I only see the direct deposit option in the app. There isn't an option to add money unless I've missed something.

Kept saying incorrect user name and or password but it worked from the website and there's no link for password help

It's user error. What dummy thinks you can register through an app. Lol go online then register. Also if your having an issue email them they will help. It's worked fine for me.

Ok took me forever to figure it out. Ok after getting frustrated and calling getting mad at smione people. So what you have to do is get on a tablet or computer. Reg on the website on a tablet or computer. Will NOT work on a phone. Then you will be able to sign on the app.

I hate this app and the website I'm always having issues with the verification words and the app does not keep your password uuuggghhh

I activated my card online and now when im trying use the app it keep saying my user name or password wrong or dont match. Smh. But if i go online itll let me log in.

I dislike it only because there isn't an option to click of you forget your user name or password. I got a new phone and can't access the app. Please fix this.

I have liked this app up until now. For some reason my app will not open. Has worked fine before. I have uninstalled and reinstalled, but it still want work.

Worked perfectly for me. Installed & logged in in about a minute. Granted there are no funds on this card yet but my card # on the app is correct.

WHO DEVELOPED THIS APP because they did a pitiful job. It is so bad and I cannot believe any bank would use this. Get someone else!

please read! must order new black platinum card and download new platinum app. this app and old SmiOne white cards no longer valid!

Easy to use other than the fact that I have to keep uninstalling and reinstalling it because it keeps crashing.

You have to use a desktop to register. Mobile won't work until then so now it works great. Thanks y'all made it easier to use.

Not liking that there is no check deposit feature. I'd like to be able to use this card more often other than child support and no I do not mean direct deposit or paycheck stubs. I'm talking personal checks to money orders, ect. Can this be possible or I just can't find it. Thank you.

It doesn't have recent information not updated the right way at all difficult to redownload and find ur information again especially if u have a new card even tried going online to do it still didn't work

I like the new card so much better and this app is great. Kind of worried about the people giving low ratings and can't figure it out. It was a breeze for me.

Doesnt let me create a password..ive tried everything and followed instructions to it