Social Bicycles

Abysmal customer experience. I signed up in the buffalo area and was excited to use the service while traveling. I didn't realize I had to use the app to rent a bike, but I signed up and provided payment information. After signing up I tied to use a bike but was informed my account was not active. I emailed the support, hoping they could resolve my issue. I provided my account number but then was asked to reach out to another team at a separate e-mail address. Using this app was a waste of time.

Update: Tried to use the service this morning in Hamilton. Even though bikes were clearly available, somehow while on my data, the QR code did not recognize any vehicles as being there. The error that kept on coming up was, "Can't unlock a bike, couldn't find vehicle", *as* I am scanning the QR code *ON AN AVAILABLE VEHICLE*. 🤦‍♀️ Please fix this ASAP so that the service can be worth our hard-earned taxes and environmental offset. Thanks!

Rubbish. I'm in New Orleans but wants me to select a bike network from a list of networks in ENGLAND. I have an account with Blue Bikes NOLA I've researched further and discovered that cellphones are only offered access to bike networks in their home area. In my case Europe. if i can find (with difficulty) a wifi connection the app works correctly. This does not prevent me from renting a bike. I just can't find one! This is new and this problem did not exist last year What are they thinking of?

Unless you're under a free promo you'll end up being charged a lot of money to use rickety bikes with useless technology attached to them. The already hard-to-see screens and the buttons on the bikes don't work on half the bikes, they're completely black or unresponsive. Locking the bike at a Metro hub doesn't lock the bike. The contact email they tell use to use bounces back as non-existent. You can't end the ride from the app, their Customer Service Reps can't end the rides.

Like another user, I wish I could give this zero stars. The app is incredibly difficult to navigate, and there's absolutely no contact information anywhere on the app. Even the contact us section has no information within it. The app glitched and said I was riding the bike for 73 hours, and at the end time was March 31st. At the time I'm writing this it's March 30th, and I stopped right in the bike March 28th. I got an almost $500 charge to my account, and I can't reach anyone to dispute this.

This app is bad. It's truly barely functional, it's counterintuitive, it's confusing and it breaks frequently. Look at what Lyft ran systems are doing with Citi Bike and Blue Bikes. Those a great easy to use apps. This is not. And if you use more than one bike system in the app across two countries like I do expect absolutely nothing to work.

Zero stars. Terrible system. Walked up to a bike it said enter phone number. It kept saying in invalid phone number. Tried 3 numbers. Called the help number. Said i had to download this app, create an account before i could rent the bike. So i did. Finally got one bike unlocked. Then i tried to rent 2 more bikes for my wife and son. It won't let you rent more than one! They would both need to install the app and create an account. 20 minutes later we gave up. ZERO STARS STAY AWAY

I downloaded this app so I could travel around Atlanta Georgia while I'm here visiting. as soon as I tried to register it told me that none of my three emails were valid for payment. so I can't even use the app to use the bicycles. I signed up with jump instead and everything was exactly the same however it works. so go and use them instead. Yes they're mostly scooters by rather have something that works.

Total Garbage Getting started was fairly easy. Purchased the 2 bike day pass for 24 hours. Not 10 minutes into our ride, we got a message saying we were being charged $10 for being outside of the coverage area (we were literally .4 miles from where we picked up the bikes in clearly in the coverage area. Then our account was frozen. I'll be disputing the $26 (+$10 fee) if and when anyone in support ever answers the phone. Apparently they don't work on the weekend, when everyone is riding.

Tried this app with Gridbikes in Phoenix. No real explanation of how to use it, unclear how to check out a bike. Not one of the bikes had a functioning screen. User-unfriendly, especially for tourists and out of town people who are likely to want to use it on a one-time basis.

The app was allow, unresponsive, and just overall difficult to use on Android. Saw how the app worked and looked on iOS, and could see that do much more time and care went into the iOS version. Honestly, terrible.

Criminals! I downloaded the app to use on a visit to New Orleans and it did not recognize any of the bikes I saw. The bikes in New Orleans are now Uber Bikes. I've emailed for a refund at the address provided on the app and it gets returned undeliverable! The phone number is a circle of robot questions that never gets you to a human. I paid $5 to initiate an account and now I can't get in contact with anyone to get it back! CRIMINALS!!

It's ok but the map icons are now anchored to the center instead of the tip, making it harder to see exactly where bike racks are when zoomed out. This is a bug, it didn't used to be this way.

Terrible app... But the bike experience is great. You need to make the payment options less painful. Allow the user to also rent multiple bikes without changing to a random payment plan. Make it more like the Bird app

The app partners with the HOPR app but when you sign up it does not make clear that you probably do not need Social Bikes if you have HOPR - the same only thing that Social Bike seems to do is charge you for a service you don't really need if you already have HOPR - you find and access the bicycles in the Tampa area through HOPR so the app is pretty useless. When I accessed a bike it just billed me through the HOPR app. Not sure what service this is supposed to provide? Also rates seem high.

TERRIBLE. :( We were so excited to try these bikes at Tempe Lake in Phoenix. However, after literally an hour of trying on different devices and browsers it would not let us get past the payment screen. Kept saying ERROR no matter what card we used. Tried calling customer service no one answered. Waste of a trip :( Try creating your account before you get to the bikes or else u might find yourself standing around for an hour trying to get through with no luck.

The app and experience are super buggy. Spent almost 30 minutes trying to get it to work and it didnt. Not worth your time. Tried multiple avenues as well.

The bikes are slow takes 20mibutes just to put your phone number in to unlock the bike, which it charges you for - so if you cancel you don't get your money back so it's an absolute waste and incredibly frustrating - no way to get refunds for such instances

Easy to use and responsive - faster than other bike hire apps I've tried to use. Really pleased with the app and the Derby e-bike hire scheme, they seem to have put a lot of thought into both and it's a step above 'first generation' ones.

Put my info into the app with payment for the month, but I can't use a bike until I click to confirm in the email. Except! The email they sent has no link to confirm. So they take the money Before the account is confirmed but I can't use a bike. Also the bike buttons to input your number don't work. The bikes are dirty and the buttons need to be repaired.

MobilityCloud, the result of an unholy mating of Social Bicycles with Uber. They cleared out my balance and have neither reapplied it to my same account nor sent a refund. All requests made through the support website went unanswered. Uber is the most sleazy and corrupt of any of the organisations that used to exist before they came on the scene.

Bikes are alright but if you have of the bike is broken, getting the next available bike is a nightmare. You have to report the bike as broken, cancel the ride (which can take anywhere between 1-10 minutes) and manually put in your account information into another bike once the cancellation finally goes through. I depend on these bikes alot, and when this problem occurs I have to accept that I'll most likely be late to whatever I was going to.

Just stay away. GPS on the bikes are inaccurate and even when locking up right next to other bikes. Lost more money then I gain benefit wise. At this point, just walk. It's slower but you won't get randomly charged.

Very difficult cannot see the screen on the bikes most of them are broken the app is useless most of the codes don't work it is probably 30 minutes to get this to go through all and every single other bike sure I've ever used is a 2-minute process at the most to get your bike

I bought an hour worth of time for your coastal bikes in Tampa and it wont recognize that I'm standing next to one of your bike racks. In fact it wont recognize any of the dozen or so racks in all of Riverwalk in Tampa. Doing a chargeback on my card, your app is bad and you should feel bad.