Splashtop Add-on: Samsung (Knox)
**Notice: This add-on supports Samsung device with Knox 2.7.1 and up.**
This add-on enables remote control of a Samsung device through the Splashtop SOS app or Splashtop Streamer app by a technician using Splashtop Rugged & IoT Remote Support with proper commercial license required.
Using this add-on with Splashtop SOS:
1. Download and launch Splashtop On-Demand Support (SOS) app on your mobile device (https://play.google.com/store/apps/details?id=com.splashtop.sos)
2. Install the appropriate Add-on per the instructions in the SOS app
3. Share the session ID to your remote technician who will use their Splashtop Rugged & IoT Remote Support account to remotely access and control the device
Using this add-on with Splashtop Streamer:
1. Download and launch Splashtop Streamer app on your device (created and deployed from your Splashtop Remote Support account)
2. Install appropriate Add-on per the instructions in the Streamer app
3. Use the Splashtop Rugged & IoT Remote Support product that you obtained from Splashtop to remotely access and control the device.
This add-on enables remote control of a Samsung device through the Splashtop SOS app or Splashtop Streamer app by a technician using Splashtop Rugged & IoT Remote Support with proper commercial license required.
Using this add-on with Splashtop SOS:
1. Download and launch Splashtop On-Demand Support (SOS) app on your mobile device (https://play.google.com/store/apps/details?id=com.splashtop.sos)
2. Install the appropriate Add-on per the instructions in the SOS app
3. Share the session ID to your remote technician who will use their Splashtop Rugged & IoT Remote Support account to remotely access and control the device
Using this add-on with Splashtop Streamer:
1. Download and launch Splashtop Streamer app on your device (created and deployed from your Splashtop Remote Support account)
2. Install appropriate Add-on per the instructions in the Streamer app
3. Use the Splashtop Rugged & IoT Remote Support product that you obtained from Splashtop to remotely access and control the device.
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Reviews (5)
Pat. 1.
Jan 31, 2020
Was not told I would need this add-on, but setting it up was simple. With the right licensing, this is a very effective tool for assisting field workers without needing the tablet sent to me.
Ric. C.
Dec 31, 2019
Wasted time. Download this, then it needs that, only to be told "Device Unsupported" for my Galaxy S5. Delete, delete, delete. I want my 20 min back. Please list prerequisites and disallow download if Device Not Supported, instead of wasting my time.
Ber. W.
Feb 24, 2021
It is a good app but you need to support non knox devices for samsung my samsung does not have knox but yet I can not control because of this
Jos. C.
May 19, 2021
Countries Leave behind
Engineering did a great job in here with the Knox Add-on. It was vital for zero touch deployment of the Streamer on my Samsung devices