State Bank of Southern Utah

This app works generally well and I find it easier to use than competitor bank apps that I use. One suggestion is to improve the check capture method. My phone, a Pixel 6 Pro, vibrates when the image is captured. As a result of the vibration the image goes from clear and sharp to blurry because the phone vibrated when capturing.

Don't like the new app. I used to be able to see all the transactions at a glance and easy to find on the list. Now each transaction takes up the whole screen on my phone and the amounts are often off the side of the screen with no way to see them without selecting them. . Lots of scrolling to find a particular transaction. Grrr!

Not great. There's tons of wasted screen space, especially when viewing transactions. It uses such big fonts that I often can't even see the full amount that a transaction is for. When I try to look at a detailed view of a specific transaction it seems to only work the first time. Looking at more than one transaction in detail will either keep showing the first one I tried to look at or a blank screen. I love this app for depositing checks, but I log onto the website for everything else now.

The app was great BEFORE the uodate!! My family and I are constantly getting locked out and need to call customer service for help. Pretty much every time any of us try to log in, a security code is needed despite having entered the correct user name and password. The new set up ro view transactions doesnt make any sense- the way it used to be was great- all transactions were eadily viewable, and not separated in a weird way. I honestly HATE it and wish they would switch back. The only nice thin

Don't like having to put zeros to enter correct ur amount. The decimal place I mean. Don't like the new menu system. Preferred the old one. Don't like having to press "use" after each photo. Like the automatic pic. Take. I don't like the way the app is unstable. Have to keep reinstalling it.

This is an excellent App! I like the ability to easily perform my banking processes from anywhere with data or internet capability. Especially transfers. I can now pay my Visa as a transfer function. I like that the platform for mobile and PC is the same. I have not had any issues with this App

It continually crashes. I've used this app for years but for some reason since last May it will crash if I use it more than 3 times in a day. It's a banking app... Of course I'm going to have days I use it frequently!! It's so aggravating to have to restart my phone, or uninstall/reinstall the app just to check my accounts.

Honestly the app could use some work. Viewing transaction history is like pulling teeth, I have to go through a search to pull up anything. I would love to be able to put a memo straight in when I mobile deposit. Or memos on anything for that matter. It's not the worst, but could be smoother.

I really didn't see the need for this app I was perfectly okay with going to the website on my phone. But SBSU felt the need to make that impossible ,Oh sure I can still go to their website but when I try to login and enter my credentials. The login menu is so big the it covers the username/password windows. I guess you app is "Okay" I'm just pissed off because I feel that it was forced upon me to download the app to check my account. Not cool State bank of Southern Utah..Not cool at all.......

Works good when it works. I especially like the mobile deposit capability. But it seems to stop working pretty often -- it starts to load and then just disappears -- so I have to uninstall and reinstall to make it work. Wish that was fixed.

Very easy and convenient, it's nice to be able to check my account instead of having to drive to a bank. Depositing checks has also gotten to be very easy also. Highly recommend this app because of how easy it makes things. The bank is also doing a great job and the staff members are really nice and talkative. Thank you for a great experience and keep up the good work.

The new app sucks it basically signs you out every three days and makes you send a code just to get back in. I want an app that doesn't do this it so anyone to have to do this. Also the words are to big sometimes you can't see the entire transaction and when you click on it it shows nothing for that transaction.

Not impressed at all. Give it two stars cause I love banking with ya all. As for the app, won't let me save my login or password, quicker to exit the app and go to the web site for instant access, retarded it seems, so it's going in the trash for the obvious reasons either my phone just hates it or it's obviously not that important since I can't use it anyways without making a thousand changes to all that's entailed. I'll stick with just the website. Customer for almost 20yrs now;)

My app says an error is occurring. Can't log in. I have tried connecting to data instead of Wi-Fi, but it doesn't change anything. Has anyone else had this problem?? I already uninstalled and reinstalled the app.

This app crashes upon opening when password and username is entered. I have uninstalled/reinstalled three times, same result. My husband is able to use the app on his phone with no trouble.

Was good until the middle of June when they "updated " the app. After several tries and 2 calls to customer service the answer was, "we discovered that the update won't work on Android. I guess they didn't bother to test the app. Now, 2 weeks later they have the app working. As a mobile app it's okay, I liked the old one better. I have to give credit to the customer service employees . They are the best in any business

Mostly good. I hate the wasted screen I have to click in order to see my transactions after choosing which account. I want to go straight to the transactions after I click on the applicable account, not have to choose from transactions and account details... I don't care about the details.

This new app is unusable for me because it does not support the biometric prompt api that is required for pixel 4 face unlock. On top of that you can not paste a password in the password field so it is very hard to type a random long password in every time to log in.

Beautiful app. Excellent, intuitive, and a joy to use. Customer Support Staff actually text you if there is a problem and a real person answers the phone. Best bank ever!

Harder to look at transactions than the previous app. Was also able to pay off loans in the previous app but can't on this one. When I work Mon-Fri its hard to call so a payoff total would be helpful.

It's a pain in the ass to log into and you can't look back very far in to your transaction history. But it works I guess. The older version was better. It's a good thing they have nice people working there because there app sucks.

I dont like the new app. I hate that you have to use your SSN as your ID first of all. Who thought that was a good idea? 2nd I have to keep calling the bank to have them update my info to log in. Why have an app if you still have to call in? It is hard to see all transactions from the new set up. Please please change this app.

Crashes, almost never works, can't view all my transactions, and I'm gifting with it more than anything. Wish they'd fix the bugs so i didn't waste so much time.

I love the new app after you look around and see all the wonderful things it can do like external transfers between banks, bill pay and quick balances are my favorite things about the app.

Great app. I have been using it for several months and have not noticed any bugs. I like that I can check my balances, transfer between accounts, and even deposit a check through the app.

Not Supported? I keep getting this alert and then it closes. It also continually crashes. It's a terrible app. It makes me want to switch banks.

Really like the ATM service. The app works well for me cause there isn't a Bank at my home town. When I do talk to your employees, they are very helpful.

Can we please get native Android Biometric API support. It appears that the 3rd party service used for fingerprints does not work with the Pixel 4's face recognition. Thanks!

The mobile deposit works great, the only thing I really hate about it is the text-to-speech. It gets really annoying at times. If there was an option to toggle on and off that would be great.

I have been locked out of my account every week for a couple of months now. I have to call every time to get it unlocked. It has become quite frustrating for everyone involved. Before this I had zero complaints!