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Sun Metro

The Sun Metro app is the City of El Paso’s official transit app that provides quick and easy access to real time bus schedule information. Use the app to plan a trip within the city using local transit or find nearby bus stops using your GPS location.

Trip Planner
- Area trip planning using current location, landmarks, stop numbers, favorite stops or address search
- Customizable trip plan preferences including departure or arrival time, future date trip plan, shortest walking distance, fewest transfers and fastest route
- Obtain fare information for your trip based on passenger type (Regular, Student/Military, Senior/Disabled, Child 5 & Under, Downton Circulator, Transfer)

Route Schedules
- Choose your route and up to three stops to get bus schedule time including real time results
- Map-based route traces
- Future dated schedules available

Next Departures
- Find next departure scheduled times using your stop number, address or landmark
- Search for nearby stops using GPS location
- View nearby stops using map or list view
- Save recent stops searched

Alerts
- Get notified in your trip plan, route schedule and next departures of alerts that will affect your ride 
- Stay up-to-date with detours and events specific to your route or trip plan

LIFT
- This option allows a Sun Metro LIFT-registered user to view, cancel and book new trips online using a secure User ID and Password. This option also provides the user with the real-time estimated time of arrival of any pending trips.

Settings
- Help – Provides help information on how to use the application
-Contact Info – Provides address, web site and phone contact information to Sun Metro Mass Transit
-Feedback – Web email form for reporting app related comments or suggestions to Sun Metro Mass Transit
-Tell a Friend – launches email to share Sun Metro app information

Favorites
- Save your favourite locations for quick access to Trip Planning and Next Departures

Category : Travel & Local

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Reviews (30)

Mar. L. Apr 4, 2022     

Worst app ever. Every other day it's experiencing technical difficulties. You can can call their number and ask for departure and pick up times but that all depends on how much attitude you're willing to take from a person.

Noa. M. Jan 27, 2022     

This app is much easier to look up the bus stops and the times, being that it lists each stop for each bus, than the newer app where you can't do that and it just gives you the times for the time points which doesn't help much

A. G. u. Jan 22, 2020     

The trip planner doesn't work correctly and there is no way to give feedback in-app, you have to go to external source Also, the app just doesn't work sometimes. Sometimes it won't pull up the route schedule, sometimes the trip planner tells you that there are no buses to the chosen destination even though there are eg Sunland Park Mall from the WTC.

A. G. u. Jul 6, 2019     

its alright but does need huge improvements! 1st the app should work on holidays. Unless apps now get holidays off?? 2nd nearby departures since SM uses in/outbound you should show these options too. 3rd let me name my saved routes so i know what im looking at.

A. G. u. Aug 5, 2019     

Doesnt give the option of inputting a location for pick up and destination for available routes and times. Giving me wrong routes waste of time sorry not user friendly at all,, another city government half a job.

A. G. u. Sep 30, 2018     

According to this app it can't find routes for a bus stop that is right in front of my home yet my community takes it all the time. Horrible app use Google instead its quicker easier to use and more accurate. This app makes you want to just walk

C. R. Aug 29, 2021     

The bus schedules are never accurate, people have waited longer than they should've especially when it comes to going to work! Plus the offices aren't open on Sundays!? I guess people don't need assistance on Sundays... Uninstalling immidiately! Thanks for nothing, but a waste of time!

A. G. u. Jan 1, 2019     

Pretty useless when the bus drivers aren't required to follow the schedules listed. Late buses are understandable, but early buses? How do you plan for that? Also doesn't update for holidays, so you have to look elsewhere for schedules anyway.

A. G. u. Dec 17, 2019     

The app sucks! It never works...Sun Metro is an extremley mismanaged Public Transportation System! They loose millions of dollars on failed projects and pass the burden to their passengers by removing key routes to try and recoup their loss...

Rob. R. Jul 1, 2020     

Most of the time the app does not work at all.they say the app is getting worked on..The buses do not run on time the worst Metro System ever....Austin, Dallas and San Antonio and even Odessa ,and Odessa is a smaller town than El Paso...run way,way,WAY BETTER!!

Des. L. Jan 3, 2021     

The data tends to not be updated reliably, but for finding nearby stops..is excellent.

Chr. C. Feb 2, 2022     

It stopped showing route schedules and cannot get bus times. Nothing in real time. Not happy and very upset.

A. G. u. Jan 4, 2020     

This app rarely works, kind of like the employees at Sun Metro. It has more technical difficulties that the Space Shuttle Columbia.

A. G. u. Dec 13, 2019     

App that acts like a vending machine, you get your candy, but the next day that you come back to it the candy gets stuck, the app works one day and the next day doesnt work at all...... fix it pls. :)

Leo. M. J. Sep 29, 2021     

I like this app but unfortunately, one needs to call SunMetro directly for the moments when the bus is not on par with according to the app.

A. G. u. Dec 15, 2019     

It's a good app to use. But once it freezes up then you have to uninstall and reinstall it

Fra. M. Jun 30, 2021     

App was not connecting to the data but it is now working as it should. Thanks for the quick fix.

A. G. u. Dec 15, 2019     

What is the point of having the app if it says no routes found it's been like that for two days.

Geo. T. Aug 23, 2021     

Old info not keept up-to-date use movit app or transit app user base infor which give rt info base on actually passager

A. G. u. Jan 4, 2020     

99% of the time your app does not work and/or too slow

Leo. O. Apr 25, 2022     

Constantly the app is Crashing.

A. G. u. Jul 11, 2019     

"We could not find any connections between the origin of your trip and the destination (ending point) of your trip"

A. G. u. Mar 11, 2020     

Just put the paper version on here. This thing is just wrong!

Des. E. Dec 17, 2021     

So handy, helpful, and easy to use. Love this app!

Con. T. R. Feb 1, 2022     

used to work good enough. now it hasn't work for me at all since 2 weeks ago

C. M. Sep 25, 2020     

It doesnt work. Just gives an error message.

Bec. Z. Apr 6, 2022     

I got to the bus stop @ 7:19pm, route #12, stop @ Mesa & Crossroads. 4-5-2022. Bus time is supposed to be at 7:28PM and it's already 8pm. What gives?! Why aren't the drivers following the schedule?!?!

A. G. u. May 18, 2019     

its not woking , ive been trying to get trip planner on my lg stylo 4 phone and nothing

Coo. P. Aug 27, 2020     

Deserves no stars for functional use. App is worthless

A. G. u. Dec 13, 2019     

It always has temporarily difficulties haha