T-Mobile

When it works, it works well; however, the main issue here, is that this app often times doesn't work. I have had plenty of instances where the app stays on the logo screen and doesn't open, or the "bill" section won't load, or the "shop" section freezes, leaving only a tiny square at the top-center of the UI. It also takes days for paid bills and equipment to show up, leaving me unable to set-up certain tasks, such as setting up auto-pay, or buying a new device.

This app is barely functional. Most of the time the features aren't functioning. For example, I tap on Usage Details, and all it does is bring up a button that says Manage Data. From there, it does nothing. It only rarely works. Another feature in one of the settings menus says it has Locate Family Phones. There isn't a feature anywhere in the next screen.

I have been a loyal TMobile customer for over a decade. As I attempt to write this review, as the emails I sent, the app is constantly blocking everything I do with the "T-Mobile app has stopped working" popup very 15 second or so. Never used to have this problem. It even interrupts my mapping system as I drive. In the mountains of CO, as well as the interstates here and in WY it has become danerous. Can't see the next turn, have to clear the T-Mobile popup the whole way. Please fix this!

This app works great for paying your bill. Other than that, it's utterly useless. One search and you'll find that making purchases or upgrades through the app never works. It's slow, klunky, and it takes you in infuriating circles. Download it and pay your bills, but don't expect anything more useful than that.

App doesn't work most of the time. I try downloading my bill pdf and nothing happens. Everytime I press download, weather it's the summary or detailed file, it won't do anything. The button is there but the function is not existent. No matter how many times I re install this app. Still the same. T-Mobile needs to fix this app. It's been several years like this with different phones I've owned every year and it's the same issues over and over. I'm tired of it. Finally got to me! 😑

The app that chemical has is accessible. Not only for sighted individuals come up but for those who are blind as well. It works well with the talkback/screen reader that is used on the phone. And I think that T-Mobile should continue to develop their app and make it more accessible. The accessibility for the app has been great.

Experience was better then expected , friendly, fun, knowledgeable, even personally experienced staff. The manager there needs a raise ,along with his excellent staff. Thank you for all the help and calling personally to let us know the phones were in. Then did all the setup , since I am electronically challenged. But really keep up the good work.

Horrific app, nothing like what it once was. It was once great, now, not so much. It used to show transcribed messages in the app, without having to resort to texts or email. I don't want a text, or email, I want it in the app, as it used to be. What a lazy way to program, send a text. Put it back in the app, or change the name to Basic Voicemail Manager, because the app is no longer visual voicemail.

What is happening with T-Mobile. The customer service was the best. Now I can't get an reasonable answer to an issue. This app was great for a long time. Now everytime my phone restarts I get a message the the app stopped working. I have to force stop the app to get it to stop sending me that message. T-Mobile customer service has not been able to fix it. Can't delete the app. Frustrating. Guess they have gotten too big and have lost their connection with their customers.

Abomination. This app is an absolute abomination. App only loads half the time. When changing settings you have to change the setting 8-10 times before it actually changes. Some links just don't load anything. App crashes constantly. I've been with Verizon, AT&T, Google Fi, and Sprint in the past and this is by far the worst app.

I have been with t-mobile for many years. I have always been very happy with them. In the last 6 months, I have been really UNHAPPY. I have only been able to log into the app 3 times in those 6 months. I could say 7 times, but 4 of those times after I typed in my info and hit the log in button it went back to the home screen. I had a simple question about a month ago and after 20 minutes on chat, I never got the answer to my question. Seriously considering changing providers.

This app does nothing useful - all it does is pop up a window every 3 seconds saying it "keeps stopping". Force quitting the app does nothing, nor does stopping it via the developer tools, as it apparently just restarts itself. It's enough to make me switch mobile providers. Update 3/11: Despite the updates over the past months, this is *STILL* a problem - that pop-up has interrupted me 10 times already while I write this. As it is, my phone is practically unusable.

This app doesn't even open up and it is still not very user friendly. It takes too many steps to get the information. There should be a more intuitive UI and a startup page that gives both the UID and PWD to enter instead of one first and then the other. Also, once logged in the initial page should give more information without having to go to several different tabs...a summary of the account, the bill and other important information. Then if the user wants more details, have links to navigate.

Since I can't edit the review I just did... I made a change on the app. Instead of confirming it (get this) It sends me a text... To sign in to the phones BROWSER... Which in turn needs to verify who I am... By sending ANOTHER text... To once again sign into the phones browser! So then whats the point of having a phone app? Despite this being a locked/dedicated T-Mobile Samsung Galaxy, this app has lost the ability from previous versions to recognize the account its connected with.

This app is horrible! Your service is even worse than that. I have been a customer for 10 yrs but ever since the merger, the service has been just god awful. Dropped calls, texts won't go through, ppl can't leave me a VM and yet I'm told the only way to fix the problem is to switch to a new carrier but continue paying off the phones on my account. We all know if I were to do that and something should happen to one of the phones I'm still paying on, nobody would be able to help me! Great!

This app is useless! I've been with tmobile for almost a year now, and the app was never perfect (super slow, buffering through processes), but for the past few months, it's been like asking a brick to do a back flip. Even my service has been spotty, and the website doesn't work properly anymore either! I just want to pay my bill and make my necessary phone calls!

I just had a terrible experience trying to chat with customer service through this app. I've tried multiple times to chat with someone to ask about the current trade-in promos. Usually it says 'try again later' but when it FINALLY worked I was on there an hr and a half and still didn't get the answers I was looking for. Finally just gave up and left. Also, don't bother trying to change your plan on the app. It just takes you back to the page to compare the plans making no changes.

Occasional buffering or no connection issues. Joined in January of this year and continually have service issues. They say it's the tower near my home but, its been 3 mths! Also it's taken 3 months to get the payment worked out with the multi plan package. Tried to use the app today and it required an update and it's been buffering for more than 5 minutes so far. Not exactly a great endorsement.

T-Mobile is great but the app is useless. I have been unable to upgrade one of my phones using the app. I think it signed me out and interpreted my pressing the button "upgrade" as adding a new line. When I called the automated phone service sent me a link to the app. If T-Mobile wants to free up the time of their employees they should fix the app.

Keep getting "Oops, looks like we got at work crossed" message. Can't do anything with the app. On top of that, their customer support is useless. I been trying to get a Samsung device unlocked and they are too incompetent to unlock the device. Gladly leaving this provider. They need to rebrand T-Mobile as it is just like Sprint now.

Not real happy with the new service. Was told it would save me money and it raised. The phone that was "free" doesn't get very good reception and I don't like the way it functions at all, the volume when someone calls is low even turned up. Thinking of going back to where I was. Only had this service for about three days and completely feel wronged.

I hate this app it never works when you need it to. Cant login more than half the time. Blank screen when you choose an option and it rarely works to pay your bill with. Frustrations everytime I use it. I cant even try to get a new phone with this worthless app. Nope Still Hate this app! I have been with Tmobile for YEARS and it is so hard to pay your bill! This app STILL NEVER WORKS!! REDICULOUS!!

New to T-mobile, but so far, good. NOT good any longer, this "T-Mobile keeps stopping" is VERY annoying, and it's been going on for my phone for 2 months now, everything IT says to do, doesn't work, or works for a day or so. Clearing "cache" works a little longer but we shouldn't have to clear cached every other day. Seems this problem came up around the time T-Mobile was hacked, no? Please get this fixed "T," it's a real PITA!!!

*UPDATE* This is NOT the app that keeps force closing! It's the other T-Mobile app that comes pre-installed & can't be updated or removed! *Original* Just like everyone else I am having the infuriating T-Mobile has stopped pop-up that makes your phone virtually unusable. Force stopping it and clearing the data doesn't help. I got it to stop before by doing that but this time no luck. This is insane especially since this has been going on this long now!

Oh my dog. Pages and pages and pages and pages OF MANDATORY ADS. You must visit every single one to get rid of the device setup notification. Also generates cryptic, non-actionable, but non-dismissible, notifications for no apparent reason. It's like it was built out of 1998's worst desktop freeware apps.

I honestly wish I could give this literally zero Stars. I don't know what happened but I started getting pop-up messages that the T-Mobile app is not responding and I have to force close it for it to stop popping up on my phone. There's no way to delete the app or contact customer service because they do not respond. I'm truly sorry for everyone that's stuck with this app I'm about ready start with a new provider and buy a new device!!!

I hate how this is a forced app, there should be no reason that when i get a phone from T-Mobile it completely changes the pre-existing setup I already enjoy. On this subject, I simply turned off my phone for an hour, and when I turned it back on, my gallery is completely scrambled, and all of my previous settings were completely messed up. Fix it T-Mobile there's no reason why this app that's already forced on the system should scatter the phones memory so severely

Unfortunately this didn't/ hasn't worked out, they charge you for 411 and for responding to a 2 second call to ask who is this? (Thought it was) (unlimited local& long) (distance calls) some carriers also include directory assistance, they don't and they don't tell you that when you sign up! It's just a surprise on your bill that they won't take off! $210. Bill for this ( I always paid (my monthly phone bill) but they won't take off these surprise charges! won't work with them ever again!!