T-Mobile® FamilyMode™

This app has changed fundamentally several times, but in its latest iteration it is awful. The app Performs its work by installing a pseudo VPN onto the child device and filters online content via the VPN pipeline. Here is the rub. It doesn't control phone calls at all, and doesn't seem to block SMS either. So the app only controls data. Plus you can circumvent it by simple restarting the phone. There is nearly a 30 second gap of unfiltered content until the VPN turns on, allowing apps to sync.

Lost the ability to delete devices! The T-Mobile FamilyMode HomeBase automatically adds every device that uses your WiFi. So every guest, every device you no longer use or own, will remain in the list of devices forever! My FamilyMode App currently has over eighty devices in it...and growing. I've been on with T-Mobile support with no resolution.

This app is useless. $10 per month to be able to control internet access on my child's device. The security is horrible, allowing the child to simply turn off the vpn that allows the service to function. The app is based on Circle, which my router already supports, but costs money to use. It also doesn't allow switching data and wifi off independently, even though I can already use circle to control the wifi. New version is even worse. And ugly.

This app is the worst! I can't do anything without the main screen popping up. It drains my battery and keeps me from doing anything such as calls, it messes with my my calls. I do not recommend.

The only way to get T-Mobile attention is by adding a new review. The 3.0 version is not that much better than the original one. This usage history does not show anything as the usage history is always blank in the app, blank for today, yesterday, last week, everything. Furthermore when I try to put my daughter's phone number in her profile on the app it deletes it a day or two later. And do not tell me to email family feedback because they never respond. Do you guys not beta test app??

When it works, it's great! But more often than not it doesn't work. I gave up using it for my son's iPhone. The XBOX is sporadic. I'm constantly reinstalling the app, or having to reset parental controls. So, overall I'm probably going to cancel the service and happily throw the box I bought in the garbage. It's a shame, because the potential to help parents is so high, but the frustrating inconsistencies outweigh everything.

Hard to set up. Took it to TMobile for them to set it up and they couldn't figure it out either. Find out it's not just me, the app is scheduled for an update on May 24th due to others unable to set up as well. As of the 27th no update. Been paying for months and never been able to use it. Thanks TMoble. I recomend getting a different app, this one is terrible.

This app is the worst. Can't even get on anything without the main screen popping up. Happened 7 times while I was typing this. The bedtime doesn't do much, it doesn't do anything to keep them asleep, and if someone wants to play an offline game, it won't interfere. It's been messing with my calls to, been talking to someone really important when it just cuts my volume and microphone. This is by far the worst parental control app I've experienced.

I do not recommend this app to anyone. It not only slows your connection to the internet, but when you disconnect from it, you are continually spammed with requests to connect. The app opens on its own to ask and if you don't connect, it just does it again! Not to mention the fact that you cannot access Google! Annoying and a wast of space.

Worthless. This app NEVER works, and does not deliver on any of its promises. I have spent hours w/ tech support & repeatedly deleting & setting up the app again bc the VPN drops every few days. If you change the settings it doesn't update or work at all. You can block apps, but then they just log in thru the website. This app is just trash. If it was free I would figure you get what you pay for, but for the monthly fee, it is criminal to have such a sub par product from a big provider.

This App is a must have, It definitely is very useful and I am not sure why such features were not already available, makes me feel much safer when my kid is outside, I sure feel a little bit more in control. Will definitely recommend it.

I've called T-Mobile twice, waited on near eternal hold, listened to garbled country hold music, been transferred to tech support in another country where English isn't their strong point. More important than all that is that the interface for the app is illogical and in no way intuitive. No wonder the app's rating is so low. Please scrap it and start fresh. Finally got a US rep but her lack of knowledge plus her heavy breathing into her microphone made me think I was receiving a crank phone call from decades past.

When I log in & enter the security code sent to my number, says it has trouble with my account. Cannot log in to use this app.

I don't even want to give it a star. It absolutely messes with the phone. Everything worked slow. I followed the directions and tried to troubleshoot. My son couldn't access wifi after. The allowances are free with mode. Worthless. You aren't able to set your own schedule and their schedule doesn't even fit most family's schedules. Google Family Link is free and actually works. Even set your own schedule.

App sort of works if your installing it on a super young child's device. My 13 year old figured out the entire thing could be disabled in less than 5 hours by simply adjusting VPN settings... So basically it's completely useless if your kid understands technology at all.

App keeps saying his phone hasn't communicated and we have to uninstall and reinstall the app for it to work. Do better T-Mobile.

This app needs to use the controlled phone's time, not the time on the parent's device. I'm in a different time zone and my child's device is saying it's bedtime when it's the middle of the afternoon.

Useless. Stops running on my kids phones. Version 3 often will not allow me to edit a reward. Only opens a blank screen.

causes crashes and for my phone to stop working at random, no matter what I do it doesnt seem to be able to tell the difference between whether or not to block or allow certain websites or apps, social media especially making them completely stop to function even when theyre set to be allowed, the app is fine but the VPN needs to be fixed so it doesnt cause your phone to be quite literally worthless without a hard reset or resetting it a million times a day

Very bad doesn't work like it should and it messes with your phone it won't let you use the internet. Its just the worst app ever

The WORST and most FRUSTRATING App! blocks my son's internet 100%, prevents him from downloading any thing in the app store 100%, and prevents him making phone calls intermittently. T-Mobile couldn't figure out why it was doing it so TMobile said to remove the product. I tried this product twice; once in March, and once in June with the exact same experience! Perhaps it's an issue between the app and iPhones? Either way my recommendation is to figure it out for you release the app T-Mobile!