Tata CLiQ Luxury

Pathetic App. First it took multiple trials to place an order. Finally when the product came it did not meet my expectations. I opted for return to the seller. It has been 4 days & I have received no confirmation. My money Rs. 12000 is also stuck, it's a huge amount. I am trying to reach out to customer support. The website/ app has no provision to reach out directly to Customer support. They have pre-selected options. That's it. I want my money back &I have no clue when/ if it will return.

The worst experience i ever had. I had to wait for my order for almost a month yet it was not delivered. Regardless of the complaint to customer service multiple times i didnt receive any positive response ,yet i had been lied to by the executives and all of them could just say was "wait for two business days" and had to wait for a week and yet my order wasnt delivered. The luxury is just in the name but not in the service. Very Horrible.

Can't believe you intend to operate a luxury shopping app and can't get the basics right. It is a nightmare to even login into this account. It keeps asking me to enter both email and mobile number. I mean who does that these days. It tells me both already exist for some reason and I have just not been able to login even once. GET YOUR ACT TOGETHER. Immediate uninstall !!! Update: Stop asking me to call you on xyz number to explain my issue via an autoreply. Solve it for your own good.

I am saddened by my experience with this app. I returned my order due to size issue and didn't get my refund for the next 20 days even after lodging 7 complaints. After that today I got a call from their representative saying that we won't be able to refund your amount as the product didn't pass the QC. And the product has to be replaced. Even after trying to explain them that I had size issue and replacement doesn't matter as that would also not fit my size. Amount is more than 6000.

The app has a big drawback. It doesn't have any customer support, no customer care number. Even you cannot raise a complaint. I had ordered a timex watch from this app and when i got the delivery the watch doesn't seem to be working. The crown of watch is not working too. I want to know, are they check the product before shipping? It is a pity that a big name like TATA provide awful experience to their customer.

Unable to open app. It keeps crashing..I have e updated, Uninstaller and re- installed but keeps crashing. Kindly rectify.

Having the worse experience. Even after 1 week of picking the goods, refund has not been made. Not expected this type of poor service from a Tata company. No option to connect with customer care in App. Not sure how you would compete with other online company where they do prompt refund. There is no option of cliq care suggested by you. And in support their is no option to raise complain.

If you have a complaint, there is absolutely no way to contact the company. There is no phone number, no email listed on the website. Customer care dept doesn't exist. The 'Help & Support' link leads to a list of standard questions and answers. TATA should be ashamed.

Some bug!! Cannot view my bag!! Profile details all wrong. Complained on your helpline but your "customer service" executives are clueless. Apropos your reply, please read my review carefully this time. I have already called your helpline but they could not help me. That's the problem of having bots churn out automated replies!! Missing the human touch here. Finally uninstalled. Bots 😞😓. Cannot edit my profile. Cannot find cliq care in my account. How can you guys run an app with this attitude

The worst experience with this so called luxury app. I ordered one Micheal kors tote bag and it was supposed to be delivered within 3-4 days. Was eager to recieve the bag but i did not recieve a single call by tata cliq or the delivery partner to deliver the product. Today its already 12 days and now they have returned the bag to its origin without delivering the bag. Better to opt for the original showroom and buy rather than just fool around for weeks and get nothing.

Very bad experience,I have ordered a show piece of Rs.7000 and it was broken,when I am returning their is no option of broken items,then also I have mentioned in the message block and returned the product. 1st the executive has collected the product and again returned me as the reason is not matching and also in the app their is no contact no.So please think and order.

Best products at best prices. However, don't place gourmet orders in cliq luxury. It will be forwarded to bigbasket for delivery and bigbasket don't care about the cliq luxury orders. They take a week or more to deliver eventhough it's a next day delivery or sometimes they mark your order as delivered without delivering it and you have to go after customer care for refund.

Useless app.. I order ..it say refund successful and then cancelled order.. when I tried to reach customer care...they are say Tata Cliq Luxury team will be able to help you better.Told me to note down a number which does not work...what kind of app is this.. useless really disappointed

Had lot of issues making payments. There is no option to write a sender name on flowers or gift. Tried sending gift but not able to write the name.

Worst ever UX I've experienced. Image doesn't load. Any click takes ages to load. Should hire some experience developers to fix it.

Indeed the luxe experience. Would be better if all the products listed will be available all time.

The app is really unprofessional. I ordered a t shirt worth rs 11500 and they cancel it after 5 days stating out of stock and the weird thing is they send me refund of just rs 6065 instead of rs 11500. This is nothing but fraud

Utterly useless. Biggest catch is they will give you promo or discount code....fill it up...you wait wait wait (buffering and it keeps on)....again go for payment without promo code....bill will be generated...voila...."gotcha you stingy miser prick with full payment & 👎 discount", that's Tata Click LUXURY

Awesome, the 👌 best Thank you. You should add more brands like Gucci, Versace, Gianni , zegna suits, mens and jewellery bring in some old school tackle too , expand your inventory just saying not trying to tell you how to run your business .All said I like the idea Thank you for bringing big international brands to the commoners . ✌️ ☮️ 🕊

To put it loosely, it's a nightmare to order anything from TCL. They don't seem to even have proper coordination with their delivery partner. A return that was suppose to take 3-4 days ended up being 6-7 customer support calls and 10 days, still without anything substantial coming out of it. PATHETIC

This is my second purchase and I really admire the products, prices and quality that is delivered. Being a person from Dehradun this app is a boon.

Oder a product, it was confirmed and in progress and after few days cancelled. Such a waste of time. Don't recommend to shop here.

Excellent experience ,having all my stuff required with top brands.

Don't buy products from tata cliQ. I have ordered GC WATCH on tata cliQ it's cost 47,500 Rs. Product was damaged when I opened my order. I was out of station so I couldn't open my order, I spoke with tata cliQ customer care but they were not helped me. Must say don't trust on tata cliQ products. I spend big amount but that is my bad investment ever!!!! I spoke with tata cliQ customer care also they were not helping me out very bad experience with tata cliQ.

I received a box inside my package with a car company product inside it. I'm trying to initiate a complaint but the app doesn't function properly. I'm unable to upload a photo of what I received and hence, it is difficult for me to file a complaint. it's utterly unacceptable that on top of sending me something like that, there is no scope to place a complaint or ask for support.